Justice

Erendida was a very rude and unhelpful manager. I’ve shopped at Justice and could not believe she was unwilling to honor the adjustment for $ 3.60 even though I had my original receipt and I was in the allotted 14 day period. I’ll be shopping elsewhere with my hard earned money!

This is my daughters’ favorite store. Justice in general carries really cute stuff for tweens, but this particular store has gone downhill over the years.
They used to have a group of really nice sales reps, extremely helpful and diligent. For the last year, they change management or something, all the sales reps are replaced who knows nothing about their products and the store is a mess!
The clothing are laying everywhere instead of the neat attractive display they used to have. They’re constantly out of sizes! Dressing rooms look like a hurricane had came through.
The sales reps are standing around chatting instead of helping customers, had to constantly seek them out to get sizes or ask questions. If they just spent some of those talking time straightening out the store, it would not look like a cheap discount store. When you pay, they don’t even fold the items, they just throw it in the bag in a pile of crumble.
If the Del Amo store is opening, I would drive a little farther than going to the Justice Galleria. I really hope they open a branch in Plaza El Segundo.

a friend bought my daughter some clothes at this store as an early Christmas gift. of course she bought the wrong sizes and did not keep the receipt… I called the store the other day and explained to the customer service rep what was going on, she told me just bring it all in and they could issue my daughter a store credit. last night my daughter and I went in to the store to return the items for our «store credit». The cashier gave me a slip of paper called «merchandise credit certificate» explaining that since we did not have a receipt they couldn’t give us a gift card but this slip instead. after spending an hour and a half at the store, my daughter picked some clothes, jewelry, and other cute little items she wanted. I bring the items up to the register. The cashier and I are conversating as she rings up my daughters items, she tells me the total and I give her the slip of paper… she then says «oh»… I ask her «oh what?» then she says that we can only use this paper credit for clothing… no where on the paper does it say that! in fact everywhere on the paper it says «for merchandise purchase only» well, correct me if I’m wrong, but, aren’t all the things they sell in their completely overpriced store merchandise!!! my daughter was so upset as she had to let all the items she picked go :(I have been trying to contact their customer service phone number all day. when I tried to get the phone number off Google, the number given has a recording that says they are having systems issues and to call back later. I called the store and they gave me a completely different customer service number, when I call the new number it rings a couple of times and an answering machine comes on with a lady’s voice saying that they are either busy or on another call. I have left a message. no one’s called back yet

Well this is a special review for me… My daughter whom recently lost quite a bit of weight & somewhat in the discouraged from trying on «girly» clothes due to them not fitting came here on Black Friday and found a few pieces she absolutely loved and could actually fit. I was a very happy mom and she was a very happy girl. I let her pick just about whatever she wanted, accessories included. We left with about 400.00 worth of clothing for 200.00 GO BLACK FRIDAY. but we will be back. she seemed to really like that store.

I love Justice. The people know me there cuz i shop there so often for family members. Its great and all but I agree some things are WAY too pricey.

STAY AWAY — THESE PEOPLE ARE CROOKS! I ordered clothing for my 6 year-​old daughter from this awful company. I spent $ 100 online for the order. They shipped the products via Fed-​Ex and to keep it CHEAP, handed the shipment over to the USPS. In the transition from FedEx to USPS, my package got lost. I called FedEx, USPS national and USPS local to track my package, which cannot be found. I wasted my own time on this, when it’s Justice’s responsibility to get me my order delivered. When I called customer service the IGNORANT customer service rep. told me to go to the post office and look for my pacakge! This is the most awful service I have ever had! I will never shop with them again and I suggest no one else does either! They did not respond to my repeated requests for refund online and the ignoramus on the phone told me I cannot get a refund because I need to go to the post office to look for my lost package! HORRIBLE COMPANY — STAY AWAY! I’m going to complain about you to EVERY website I can find! IDIOTS!

Oh my. I remember when this place used to be called «Limited Too». I have no idea why, but when i was a little girl, i believed this store was THEE COOLEST STORE FOR PRINCESSES – myself included. I am a very VERY mature young adult now, and my clothing store preference has definitely changed. But this is not the reason why i’m giving Justice only one measley star. The main reason is because their products are wayyy too overpriced! I recently had to shop at this store (for my little cousin’s birthday, i swear!!), and was completely flabergasted at how ridiculously expensive everything was. A little purse fit for an elf made out of cheap purple fur with plastic rhinestones and the word «Princess» written with blue glitter glue cost, wait for it, 38 bucks! Uh, methinks not. Justice, i am only doing justice by giving you one star.