Hertz Rent A Car

Easy. Local. And most importantly friendly service. I don’t always get the vehicle that I want but what the heck!

Amazing to have a courtesy pick up. It really helps out of towners! Akiana was so kind, professional and helpful! I’ll rent here again next time I’m in town

Had a situation here but the manager ms. Cummings solved it quickly and gave me a free upgrade. Thank you !

What a terrible experience. Their rate was higher than what my insurance covered so I opted to switch to another rental car company which would not only save me money, but also not put me in a death trap like the Chevy Spark while charging me extra for it.
Lots of attitude was given by the manager for ending my rental which made me feel extremely uncomfortable and was very unprofessional. After, I even found a moldy orange, that barely looked like an orange anymore, in the transport car to drop me off. To top it off, the rate they quoted me was incorrect and I ended up getting charged more. Yet another upset.

So many things about this place. 1– Not enough workers on a Monday 2– Business is Dirty 3– Customer service is not that good. I came in on a Thursday to pick up a car that I had reserved online, they give me this tiny little mirage. I’m ok with it until I get in it. One the door clicker didn’t work so I manually had to open it al the time, second thing is the car has no get up and I almost died twice trying to pass cars because I couldn’t get it to go any faster then 75. The car sounded like it was going to break down. I had to pull off the road twice because of wind on I-​5, I didn’t feel safe and what pisses me off the most is that when I came in to drop it off the guy checking me out not once asked how my experience was with the car, I had to tell him about it and when I made a complaint all he said was yeah sorry that car has no get up. Didn’t say sorry about the situation, made me pay full price $ 199 for a 4 door mirage that I didn’t feel safe in. I’m so disappointed and upset that they treated this situation like it was no big deal. The reason I rent a car is so I can feel safe in it and not have to put the miles on my car. I should have just driven my car and saved $ 200+ since I had to take an über from hertz back to my house, because they didn’t have enough people working.

I was very disappointed this time with the services we received at this location. At pick up (on December 30^th at 10am) there was only 1 person at the counter with a long line. There’s no assigned VIP Gold member counter, still? I’ve complained about this in the past, at least 2 – 3 times, but no improvements were made. Also, when we asked for an upgrade, which we usually get as VIP Gold members we were told there were no available cars. We checked back later that day and was told that the only car they could give us is an older car that did not have power windows and was dirty. And we had to keep calling in every day to check other availability. This is not a great use of our time. What would have been better is that since they knew we wanted an upgrade they should be on the look out for the 1^st thing available (in acceptable condition for VIP Gold upgrade) and call us. Not tell us that we have to keep calling in to check every day.
The return experience was even worse, I was told to wait in line (4 people in front of me), I had the VIP Gold and Express Return, but I wanted to complain because we had a lot of pet hair in the back seat that we didn’t see before. We didn’t want to bother calling it in during the holidays to get a replacement car because of the previous experiences with trying to get the upgrade. At pick up we only did a walk around the car but no interior check with the staff. He didn’t offer to check the interior. The seat covers were grey and they were cloth, not leather. So only when we had a friend sit in the backseat when she told us that her black sweater got covered in white/​grey pet hair. Embarassing!!! And the back seat floor mats were covered in dust, lint and hair. Also after 2 days we started to notice some odor/​smells in the car, we think it was coming from the seats. We tried using Febreeze spray to kill the odor. And when we opened the trunk it was very dirty. Seems like no one bothered to properly clean the car before handing it to us. Saying that during the holidays they have limited availability and short-​staffed is unacceptable. They should know if they are busy based on the number of bookings/​reservations then they should schedule more people to work that day and make sure there are extra cars in the inventory.
Terrible experience! When I was trying to return and told the lady that I needed to talk to her about the issues, she quickly walked away while saying someone will be with me in a few minutes. She was helping another person but then sat at her desk on the phone which seemed like she was put on hold. This few minutes turned into a good 15 — 20 minutes and still no one helped me. There were only 2 people at the counter, but I am a VIP Gold member, I frequently rent from this location and did not appreciate the way I was treated. I don’t like that this location doesn’t even care to ask if there are any VIP Gold members in line or if while that one lady was on the phone on hold she could have taken the time to take my return while listening to the issues I was having with the car. The other guy got done with his client and didn’t even bother to ask me if he could quickly help me. He just went to the next person in line. What kind of a VIP Gold experience is this? Dirty car, unfriendly service and complete disregard for people’s time.

Hertz is getting really nasty with trying to make money off their gas charges. You’d hope as the high-​priced provider they would have a little better customer service. I rented a car from this location for a day while my car was in the shop. I picked it up with a quarter tank of gas. When I returned it, they argued that it had been provided to me with a full tank and they wanted to charge me over $ 8 per gallon to fill it. It was going to cost me over $ 100 until I pointed out to the counter clerk that I had only driven the car 21 miles, and couldn’t have possibly used three-​quarters of a tank. It seems their clerks are now getting some sort of bonus or commission based on the amount of gas revenue they can bill. I strongly recommend renting from another company if you need a car in the South Bay.

I rented a car from there yesterday for a 30 day rental. The process was quick and the employee mentioned that the tank was at ¹⁄₈ so I don’t need to worry about bringing it back with gas. I got inside, the tank was on empty. This was annoying and my first stop was at the gas station. «Fine, whatever,» I thought. The next morning I went to Target. I bought a bunch of very necessary crap. I opened my trunk to fill it with my new purchases and (GASP!!) the trunk was full of someone else’s garbage, juice boxes and diapers, yum! Later, I happened to notice some sort of syrup splattered on the passenger side seat. I cleaned out the car and called Hertz. I expected someone to apologize and assure me that this is not typical and that they would like to make it up to me. That was not the case. I had two choices go back to Hertz and get another car of the same value or keep the car. Maybe they could have given me a discount or offered to upgrade me or SOMETHING. The best I got was, «when they cleaned it they probably just did the outside and forgot to do the inside». WTF? That’s not an acceptable answer. The customer service here sucks, rent from somewhere else. See photo.

I rented a car this morning at this specific location. It was the smoothest experience I’ve had with renting at a non-​Gold, and a non-​corporate owned location. I don’t know what all the lousy reviews are about, i was literally in and out in under 15 minutes. There were two professional gentlemen at the counter, both were friendly and courteous.

These people do not care about their customers. The place is filthy. I made a reservation days in advance and waited over 2 hours in their store for the car «to be cleaned» while I sat with my baby and they sat at the counter on their phones and eating lunch right in front of us!!!
I’ve been a gold member with hertz and have over 11k points with them but the people at this location were by far the worst… Ever.
We ended up leaving because the «branch manager» girl (who also works at the Hawthorne blvd location I believe) told me she would deliver the car to my house. AND SHE NEVER SHOWED UP!!!
I actually never ended up getting a car that day, at all!
So I cancelled my reservation and I’m considering just using up the rest of my points and never using hertz again

Rented twice from this location in Mar/​Apr/​May 2015. Service incredibly slow on the 4 times (start & end over 2 rentals) I visited. Twice the guy working the desk kept pausing to check personal texts on his phone while working on my rental details. Really need to not do that in front of the customer! One of the two cars I rented had a really bad odor problem with the AC but the staff didn’t seem to think it was an issue. I was left screwing-​up my nose each time I started the car. In summary, although I realize this is a neighborhood location and I should have appropriate expectations (it’s not the airpot), the staff could do with some training on customer service.

Don was awesome. He was the only one there and was very busy. He kept his head about him and was extremely helpful. The car I rented was very clean and exactly what I needed. I would give this place a 5 but I feel Don needed help and the fact he didn’t give me a total before he charged my card. He gave me one hell of a deal but I would have liked to know.

Negative Stars.
Absolute worst experience ever, not just in car renting, but as a customer in general. Never experienced such a rude group of associates ever.
I was running late to drop off my rental car before their closing time due to traffic. I wanted to avoid paying a whole extra day’s charge, but my primary concern was that I didn’t have my paperwork, so using their ²⁴⁄₇ drop off service wouldn’t have worked out if I had arrived late. As the clock ticked I began to stress so I called them 20 minutes out to let them know I would be coming. Traffic persisted after that so I called another 10 minutes out to reassure them that I was definitely coming and approaching their street. Surprisingly I made it on time barely by 6PM their closing time. Upon pulling up and getting out to grab my stuff from the car, 3 associates acknowledged my arrival, however as I continue grabbing my things one of them lock the front door and they all scurry to the back snickering. I couldn’t believe this. I felt the need to knock on the window and holler for them so that I could drop my car off, but I figured they couldn’t hear me. That is until I noticed one of them pop out from the back office and clearly noticed me waving my hands at him, but as he was laughing while going back into hiding, it became evident they were intentionally trying to avoid me, for absolutely no reason. I couldn’t believe this rude, unprofessional behavior occurring right before my eyes. But I guess the accepted culture there is once the clock hits 6, etiquette leaves for the day. They conducted themselves as immature adolescents, which isn’t necessarily a great thing when it’s these same guys in charge of this location’s vehicle rental business. But that’s just my opinion.

HERTZ PLEASE READ:
I would love to give them a –5. I book a vehicle for ONE day via
. I received my confirmation and total amount. I went to Hertz the following day two hours before my pick up and asked if they had my ONE DAY rental. They said yes and we have you car for when you come to pick it up. Cool… Sweet. I return to pick up my car and as he’s about to charge my card I ask what time they open the following day because I was going to bring it back early. He says well this is a two day rental and they are closed on SUNDAY’s. I corrected him and reminded him I said its a one day rental. He tells me he had been there six years and they always had the problem of third party sites not letting consumers know that they are closed on Sunday’s. I let him know that I only needed it one day and how it was inconvenient. He let me know that even if I dropped off the key in the drop box I would still be charged and the manager wouldn’t waive anything. After a bit I said screw it I’ll come back Monday to talk to the manager. So we go to the car and walked around it for damage. Marked the damage down and then I opened the front door. On the drives side floor there was trash and TONES OF dirt and leaves. I called the associate back and showed him. He said he would pay for a clean out if I wanted. However I was in a time crunch. He walks away and I open the back sliding door. The entire car is covered with dirt inside and there part of a PALM TREE in the middle of the vehicle interior. Needless to say I refused to take the vehicle and voided my entire transaction. HERTZ, this branch needs a lot of help!!!

Rented a car through all state insurance, I had to wait 45 mins to get picked up, even though i called an hour and a half prior to my pick up time, ended up with a scratched up car, small, with out of state plates, the driver was nice, but the guy in the office seemed to be in his own world, if you have hours of available time and like to deal with people with no communication skills, go for it. hertz, send your people to customer service classes or pay a little more and hire better people, because it really is true, you get what you pay for.
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Echo what all the other horrible reviews said! Kid used in professional language. I said I don’t need insurance as my State Farm covers any accident etc. and he says «if you take MY car and wreck it I’m not giving you another car!» WHAT!!! Are you kidding me? I know it isn’t a high paying job but jeez, Hertz take notice and install a training program and if need be also proper language you would like your employees to use versus their cocky, street thug mentality, macho BS!
I’ve ised Enterprise other times and thinking back… they were awesome! Professional, proper language, etc.

This review is for this location only, not Hertz as a company. I’ve been using Hertz for business for over 2 years now, and as a Gold Member, I have always been 100% satisfied.
For this location, I decided to rent a car over 4^th of July weekend for leisure. I called the 1 – 800 number and made reservations over the phone a week prior. I also found out they offer a pick up service from your home/​apt so I called a few days before and they said to call the day of, 15 minutes before the reservation.
The day of (July 3^rd), with my apt. at 3pm, I called at 2:40pm. The girl who picked me up arrived at 3:20pm. She was late, but she was cool and social.
Upon arriving to the office, the place was packed. I think there were at least 9 people there tightly packed in a small area. There are only 2 desks and 2 staff helping people out, but they seemed so inefficient and slow. Most of the people were there to drop off a car, with a couple picking up, including me.
Despite the number of people waiting, the staff were moving extra slow, like they had no sense of urgency. They were also chatting it up with the people they were helping, which made their sense of urgency, if there was any, even slower. I understand they were maybe trying to be friendly and helpful, but having worked in customer service before, when it’s slow it’s good to chat with the customer and make them feel comfortable. But when there’s a long wait, you need to focus on getting the people in and out as quickly as possible.
When the time got close to 4pm (yes, I was standing around waiting for 40 minutes), I just walked up to staff and told them I had a reservation at 3pm. The lady said she would help me right away, but then proceeded to walk outside like she was looking for someone or a specific car. She didn’t come back, and then out from the back of the office came the girl who had originally picked me up. I asked her to help me and she jumped on a computer and got me out in less than 3 minutes. A big thank you to her.
As I was leaving, I noticed there were 2 other guys who came out from the back willing to assist. They should’ve came out 45 minutes earlier when there was a big wait building up. SMH.
I would give this place 1 star but added another star for the girl who helped me.

Hertz sucks to begin with, but the people who work here are «special»
I guess if your career goal is barely using your brain them these employee succeeded. As we have all heard, you can’t fix stupid. I guess when these fools heard about Hertz Gold Club they thought they were getting rich while working…
FAIL

Rude manager. Seriously nasty and difficult. Office is filthy dirty. Very unprofessional. Even with the AAA discount it’s not the best deal.
There is a reason most of the reviews are negative.
Go to Enterprise on Sepulveda or Marine. Better staff, better deals and it’s a pleasure dealing with them.

After I posted about this — and made a complaint via twitter, etc. I received calls from Hertz managers in the area to address my concerns. They were extremely apologetic and said that additional training would take place to ensure this does not happen again. They also sent me a certificate for $ 150 good for 1-​year for a Hertz rental.
I think i will stick to renting at the Torrance local edition in the future, as my experience was better there, but I do appreciate that the team and management was responsive to my concerns.