Global Pet Food Outlet Express

It doesn’t have all the things that the Culver City location has because it’s much smaller, but the staff there are just as helpful and friendly.

Excellent pet store. Not a fan of the Torrance location, so I come here instead. Excellent variety in dog food and most importantly best customer service. The staff here are super friendly and go above and beyond. Worth the drive.

This is a good place to get dog food. I dont always have the time or cash flow to always afford the food unfortunately. but as often as i can i do come here for food because it really is important to feed my dog the healthy stuff for both of us. He tends to feel and act better when i give him such food. the people here have been pretty good about listening to me and helping choose the best food for his digestive system. The prices are fairly appropriate for the kind of food carried too.

I’m a fan of this store. I do get discount raw dog food and treats. Yes, you do have to check the exp. on food. I asked them to let me know when a certain freeze-​dried raw food was back in and they had it transferred by another store. But unfortunately, that bag was about to expire too, so I passed.
But as long as you check the exp date, you’ll be fine. They also have a generous return policy. If your dog/​cat does not like the food (kibble, freeze-​dried, unopened canned, treats) you can return for a full refund or exchange. I have done this 3x already. Very few stores operate that way, and I appreciate it.
So if you get bad food, don’t toss! Bring it back for a refund or exchange.

This is my Dogs store. I’ve been coming here for several months and the staff here is wonderful
and very knowledgeable about their products.
We often walk here as they carry all the Best of the Dog foods… and my dog’s a sucker for a (grain free) snack… Also they have the best prices!!!

Fantastic little pet food shop. As a person who buys Primal raw frozen food, this place always has what I need, and a super friendly staff to greet me every time. Fun people, who love keeping the place well stocked and maintained. I have never encountered expired food, as some reviewers have, and only one time had freezer-​burned blocks (which was common at Petco, and other frozen raw food retailers)… Not a problem, they exchange food w/​receipt. Glad Global Pet has this small express outpost, as I like visiting this place a LOT more than their large warehouse place on Normandie Ave. The pricing at both places is EXCELLENT for quality pet foods and supplies.

Much improved over the years — I retract all negative words happily. Thank you Global xoxo

Cheapest food I’ve found for my puppy’s fancy artisan food! I’ll be back once my pup goes through his 26lb bag!

I love this place. The staff is super friendly and always points you in the right direction great selection of all dog products. Even if you have an issue with a product, the team will take care of you. Love this place and have made them my local go to dog store!

5 stars great place!
Ive been shopping here since 2013 and found the store to be very convenient. The staff is very helpful, the prices are always better than the chain stores. If they don’t have it they will order it for you. They may not stock the volume other stores do but if you buy the same food for your animals you can always ask them to keep it in stock for you and they will. This is an outlet, a smaller store, something to keep in mind, call ahead of time and ask for what you want and if they have it, if not can they order it for you. I have found 2 new foods that I am currently using for my extremely picky rescue dog. One of the guys that works the counter has dogs himself and is always willing to help out, last time I was there we were chatting about dogs and he gave me some samples of a new food for my picky dog to try, my dog loved it. I may have had to try many foods before I found one that suited my pooch. Thanks to him and his willingness to share his knowledge my dog is loving his food tonight! I read several scathing reviews but most of them seemed to be a couple years ago. I haven’t had any problems with staff, all are polite, friendly and willing to help. One review took off a star because it was hard for them to get into the parking lot off PCH. Wow, that’s unfair. They have a store they are renting and can’t do anything about that. Yes it is hard to turn into the lot, so what! We are so lucky here in the south bay, stay in West LA for a few weeks and see how hard it is to try and park or get a parking spot at all, no less for FREE! Good luck. There is always parking in their lot. As for inventory this isn’t a giant warehouse, they don’t want to have an enormous amount of cash/​sitting on there shelves, they are trying to keep prices down. This is one way they do it. Bigger stores throw away a ton of product and write it off, they also pass along the loss to the consumer by raising the prices. I go there for a couple reasons– for 1– it’s very close to my home, 2-​they carry all the foods I could want and I can count on the prices always being lower than any store.

This gets a one star only because the quality of pet food is so incredibly important. Warning #1 folks: look at the expiration dates on ALL food and treats you buy at this location as well as their other stores. The prices are likely lower because they buy the bargain basement items from wholesalers that are on verge of expiring in months.
I have already had issue with the raw food being with in months to expire– you don’t want that!!! Would you eat a chicken breast frozen for two years?
But today hits another low. They are selling Halo brand Vigor cat food with a big $ 7 off sticker so we excitedly purchased. Based on previous experience I should have checked expiration but I didn’t. Get home and It is EXPIRED. Expired in 10÷18÷15.
Yes look for good prices but do be sure that expiration dates are acceptable. Even if a bag is set to expire in a month or two, why not buy a bag that isn’t at the end of its shelf life?
On top of that they have poor cats running about store (and they are often outside which is along busy PCH). The water bowls I see in the back warehouse are always bone dry and/​or dirty. And the litter boxes are gross, never scooped and filled up with poop.
Leave us with a bad taste in our mouth! Take home message, look at all expiration dates ! Tell them to remove expired food and label any food that is to expire soon. And ask the house kitties to have clean water and clean litter boxes.

This place is amazing!!!
the staff here is always happy to answer any question i might have and goes above and beyond to make me feel at home. Shannon always has the best advice with any health problems we might be facing at the time and has spent hours over the years walking me threw solutions.
i am not a big Unilocaler and most people don’t bother unless there is something bad to say. Today i went in a witnessed a women being very pushy and rude to the boy Daniel behind the counter because he wouldn’t return a bag of food that was no longer in its original bag. He handled himself great with a smile on his face the whole time. Just wanted to say keep your head up kid your doing a great job.
I love that they do great events here and always try and encourage fun with you and your pets. This month they are doing a Halloween sale and kind of party at the end of the month. i will defiantly be going. i cant wait.
thank all of you that have made shopping here such an amazing experience!!!

Under new management with a new pricing scheme. Gone are the great prices. Now, it will pay customers to track this chain’s prices against your local pet food stores. The impact depends on what brands you buy, Global may be better — or they may be equivalent or quite a bit higher than the local PetCo for example. Buyers will have to be the judge, based on your shopping habits.
Competing on being the low cost leader has always been a tough strategy, since there is only one store with the lowest prices. To combat the rise in prices, the owner might consider learning more about how consumers view value (Search for Customer Value Equation). While circumstances may require a rise in prices, the business can take steps to soften the blow.
Remember consumer’s are free to share their opinions on places like Unilocal,even if the store manager is unhappy about it. This is the new reality of retail. What can small stores do? One tactic store management can take advantage of is the goodwill built with previous customers by communicating, instead of leaving people to wonder about what’s happening while they wander around the warehouse looking a steep rises in some prices.
Do your price comparisons before shopping here. They are no longer that different than the others. So, why bother? You might just like them or they are more convenient, or whatever your reason is. Consumers can help Global and other small businesses understand what you value. Sometimes there are things more important than the lowest prices. Merchants, you have to listen with your ears, not your wallet.
It’s a tough market, but differentiating yourself on issues that matter to your customers is usually a better strategy than offering the lowest price. To find out, you have to do your research and re-​target what you offer. In the end, a customer who feels they get value by shopping with you will return.
Keep in mind that repeat customers are cheaper to keep than acquiring new customers. Existing customers are less price sensitive, but the relationship still needs work. Of course, not all customers are worth keeping. Sometimes, it’s better to let them go. All good relationships are based on trust. Tell us what;s going on. We might not like it. We may be sympathetic. The reality is usually better than the stories customers concoct on their own.

I was blown away by the wonderful customer service I received today! I had purchased a large bag of FROMMS dog food here (great brand; high quality dog food) and noticed my dog was having allergic reactions to the type of protein it contained. The bag was nearly half empty and they were happy to exchange it for a full replacement bag with no problem of any brand. Their main concern was to make sure their customers (and pets of course) are fully satisfied. I highly recommend this place based on their wonderful customer service policies, their wonderful staff (Mike and everyone else are very helpful with any questions you may have), and also you are getting top notch food for a discounted price!
THIS PLACE CANNOT BE BEAT. Thank you!

Going to rate this based on customer service, quality of food and price.
A little background: I came here around mid March. Sorry I’ve taken a while to get to this.
I originally came here bc I wanted to purchase «whole earth» and found out about this place and got really excited that such place even existed.
The customer service upon entering was nice. Was offered help from the young girl at the counter. She was white, brown shoulder length hair, thin. I asked about Whole Earth and was pleasantly surprised to see that the bags were on sale. This young girl offered to sell them to me for «$ 2.00» each! We’re talking about the 10 lbs small bags. I saw that there was about 12 bags left so without hesitation I said «I’ll take them all».
Upon having them stacked on the counter by another of their associates who was a young white male. I hate to describe him this way but for the sake of this review and all the customers who read this — he had a white v neck and a very hairy chest. It was distracting but I didn’t want to stare. Sorry I didn’t catch any names.
Anyway I had a bad hunch and asked «when do these expire?» To the girl at the counter and she replied «at the end of this month!» Which is in two weeks at the time. I immediately changed my mind and left a few bags. As the male associate saw me expression he said «yea but some of them expire at the end of next month!» Which by the way was a lie.
Now for anyone whose a customer, no one likes to be lied to. Even if the price can’t be beat. It shows the ethics of the company.
I’m pretty sure these young kids were just looking to clear the inventory but still. Your not making a lot of profit by lying.
Here’s what erks me a little more. The girl also stated that dog food doesn’t expire for another «6 MONTHS AFTER THE EXPIRATION DATE» and she repeated that like 3 times to me.
I was hesitant so I only took about 7 bags. I figured maybe by two 80 pound dogs could finish them in two weeks.
The test — did my dogs actually eat the food?
I brought these home and opened one or two bags carefully. To be honest I was worried that a bag would have worms as some of my friends had told me happened to them when they kept dry kibble.
The kibble was STALE and not that crunchy. My dogs refused to eat it and they are HUNGRY eaters. There was no way in hell I was going to risk them getting sick because a teenage girl wanted to make a sale so I decided to throw out the bags.
I say to anyone whose ever heard «dry kibble remains safe for 6 months after expiration date» is complete BS. You can see the difference and it’s not safe. I treat my dogs like my children.
What upset me was the ethics these kids had. Why lie to a customer to make a small profit? In the long run satisfied customers would profit the company more by coming back.
Don’t waste your money here. The price difference isn’t that great but you can see for yourself.

I have to get my baby the best food because she’s so sensitive to everything. She will get bad allergies and will get itchy all over if she eats the wrong thing. The staff here has been helpful and I’ve been getting my pup premium doggie food from here for years.

They carry really high end products at great prices! Rad Cat, Stella and Chewy, Worlds Best Cat litter, on and on…
Blake is always so friendly and helpful. It’s a pleasure to be helped by him.
Free parking

Global Pet Food Outlet… the name lacks imagination and does not fit what this store is all about. I know they bill themselves as having great prices but it is all relative. This store is definitely for the pampered pet. If you are looking for a quick bag of Meow Mix, this is not the place for you. However if you are an bougie pet owner looking for that can of venison or duck cat food this is the place for you. Global carries a great selection of high end pet foods. Don’t let the little house looking store front fool you, there is a huge warehouse style store in the back packed with pet foods. They will even special order foods that they don’t normal carry for you.
BTW, I gotta admit my little kitties LOVE the venison cat food! Such pamper pets!
Next time? I will have to buy a few more cans of that venison… maybe I’ll give it a taste!

I went there on a recommendation about six months ago and I am amazed on the knowledge on nutrition for cats and dogs truly like going in and talking to the staff.
Simply a great place to get hard to find cat food thanks guys for all the help.
And if they don’t have it they definitely will order it for you and have it there for you in a couple days I highly recommend!

Stopped in to pick up cat food and treats for the dog. When we inquired about a good treatment for hot spots, Lance was able to give us a few good recommendations. He went into detail on each product and the benefits of an oatmeal based product. I was nice to have an employee take the time to provide information and care about meeting our needs.
You don’t expect an twenty something employee of a pet supply store to have much knowledge of the products or go beyond checking out. Lance made it a really great experience.
Also, the prices here are better than any other pet store, including the big box pet stores.
So bottom line. Global has the best customer service and awesome product selection an prices.