Bank of America

Super slow service. Polite, but, the wait is quite intolerable. The branch manager needs to staff the bank with more tellers and customer service professionals.

Not surprised this bank has only three stars, as they can’t print a simple bank statement, which I found I could do myself online. B of A as a whole is a crappy company — everything you want to do has a delay built in, so if you need anything on a deadline, you probably won’t make it. But to be told at this branch by a personal banker (not a teller) that they couldn’t print my bank statement today, then to come home and find I could do it myself… wow.
To give an example of a delay, I am applying for government assistance to keep my kidney (no job; I am a transplant recipient; the medication I take costs $ 800). They need my bank statement, which logically should have my current address. Go online — can’t change my address. Keeps giving me a «you don’t have eligible accounts» message, which makes no sense. Then I go to the bank and am told that even though they can change it, it won’t be reflected on any statement until the next statement date, which is in two weeks; I have ten days to get this application in. And again, they couldn’t print the statement — I discovered that I could after coming home in frustration.
Long story short, it should have been B of A, and not Washington Mutual that went under in the financial crisis. Switching to a credit union next job I get…

So convenient right next to the post office down the street. So in that case, i love this location!

The problem is that «Be All that You Can Be» doesn’t apply in a good way to banks. Because if they were really being super fab, they would charge less fees!
But I like this bank, my little local B of A branch, better than most for a few reasons, staying away from the big olé philosophical reasons of banks being crooks etc!
+ 1 Star — My USAirways Visa/​Debit card. Yes, debit. Ok, so I only get 1 point for every $ 2 spent — and it has to be as «Credit» at a merchant, not «debit» and it also doesn’t count for ATM withdrawals or any other sneaky point-​increasing thought that you might have had ;) But as opposed to those bastards at the evil Chase bank (not the employees — they are nice — the evil policy-​makers!) who took away their points debit card, this is a points card for those of us who don’t want to use a damn credit card!
But I digress… Back to the specifics of this branch:
+ 1 Star — EZ In-​N-​Out Parking Lot. B of A usually pretty rich on the olé parking spots anyhow, but this lot has two entrances — one on Catalina and one Carnelian, and that makes me happy especially cause to get back onto Catalina going southbound, I need to go from Carnelian and make a left. And there’s a light! Woohoo! Oh, and there are spots on the street, too, at Carnelian (which is the side of the bank entrance) if you are too lazy to walk the 20 feet from the lot.
+ 1 Star — 4 ATMs. I think. I am having a brain fade, here on my cozy sofa while I write this review, but I am pretty dang sure that these guys have 4 machines. Or at least 3. Point being — lots o machines.
— 1 Star — ATMs. I dislike that the B of A machines keep your card until the transaction is over. That’s perfect for dummies like me to leave our cards behind. Argh! But that’s not this branch’s fault, so I don’t really count that off.
+ 1 Star — No nasty bullet proof glass. I know, that’s probably something that they don’t want to advertise to the burglars, but since the cop station is literally the other side of the building (between Carnelian and Diamond), it’s a sure thing that this place is pretty safe from the olé hold up dudes. It’s just so much nicer to talk face-​to-​face to the tellers (if you have to go inside). I hate that glass!
+ 1 Star — Nice people working here. I know, they are bank tellers/​managers, so of course they want to be nice to keep your money. But I feel like the people here are really just nice ladies (I have only talked to ladies here! Sorry dudes!) and that makes it a nice place to come. Also, when I don’t fill out my (stupid) deposit form correctly, they don’t make me do it over — as opposed to some other banks — they help me out and do it. Nice ladies.
I wish I could give it more than 4 stars, and I would if it were not for the overall evil-​ness of banks. But if you have to do a transaction, and it’s banking, and it’s B of A, this is a nice branch to come to all in all.

i hate bank of america. first i blame my sister for raving about them when they suck. at first they were very help when i opened the account. but on my very first transaction the must up because the stupid teller had messy handwriting. The money was never deposited into my account. It was deposited into another account. It seemed like I was over drawing out of my account. I was being charged overdrawn fees. I had to have them reverse those fees because it was so not my fault that they have messed up.
After getting that cleared up. The check had been deposited into the correct account. As I went shopping. The card declined again. I count not understand. They said they had to hold the whole check for 42hours to establish history. I was so annoyed. I just cancelled the account.

Although I don’t use Bank of America that often, I had have an account with them primarily because of their Global ATM Alliance. Because of their relationship with other banks across Europe (including BNP Parisbas and Deutschbank), having an account here is great if you’re planning on travelling to Europe and you don’t want to encounter large overseas transaction fees or surcharges.
Additionally, when my account was shut down because of inactivity, I went to this branch and although the manager was a bit pushy, the person who helped me reactivate my account was more than accommodating and personable, and he was nothing like the manager (who tried to get me to enroll in every single type of account possible). He set me up with the same student account I had had previously, and also reactivated my ATM card and allowed me to reset my pin number right away. Not a bad experience overall!