We rented a log splitter to split a huge pile of firewood. Good news: splitter was in fine shape, ran well, no problems. Bad news: 1) We had contracted for delivery and pickup(at a really high cost). Delivery time rolled around, no splitter. One hour later, no splitter. One phone call and two hours late, we finally had the splitter. No price adjustment for the problems with delivery. 2. Contract stipulates splitter is delivered with full tank of gas, and must be returned full or there’s a penalty. Splitter arrived with about ¼ tank of gas. 3. Recall we’d contracted for pickup. So we call to say we’re done. No problem, they’ll pick it up next day. Next day passes, splitter still here. We call again. Another day passes, splitter still not picked up. We call up AGAIN get a lot of flack about truck size and it’s hard and they’ll pick it up eventually. They finally managed to pick it up two days late, after multiple phone calls calling them to plead that they PLEASE come pick it up. There are plenty of places that rent well maintained equipment. No need to do business with one that delivers late, picks up really, really late, and gives you a lot of flack on the phone.
Mrs. T.
Classificação do local: 1 Redmond, WA
I left work early to rent a sander. I left in tears and no sander. Part of it was my fault, but the other part was a women that worked there treated me very badly. She talked down to me, and made me feel like I was a child. She kept repeating rude comments under her breathe. It was a horrible experience. I will rent from Home Depot no matter the cost now. At least their employees are helpful.
Tony C.
Classificação do local: 5 Seattle, WA
Great company to do business with! Have rented from them a few times now and the staff is always courteous and helpful, the equipment is well maintained, and the inventory is impressive. Favorite piece of equipment so far… the Vermeer 252 stump grinder. Used it to grind out 23 large Leyland Cypress stumps in my backyard. Perfect machine for the job… so glad I didn’t waste my time with a smaller grinder from Home Depot or one of the other rental outfits. Regardless of your equipment needs, I don’t think you could go wrong with renting from Sunbelt. Highly recommended!