Qualstar Credit Union

Another of my credit unions shared branches that makes me wish I was with them instead. Very friendly, nice and helpful.

I love Qualstar. I’ve been a member for 16+ years. I’ve always been able to get a loan when needed, the people are always helpful and kind and they give out a loyalty bonus every year! I’ve never paid a fee for my checking account, loan rates are low and the service has a personal touch. Just want to say a big thank you. I’ve also had accounts at the big banks and there really is no comparison.

I have been with Qualstar my entire adult life. So while I don’t have any other experience to compare it to, I can still say that I have enjoyed working with them. The employees are always very courteous and helpful, and I’ve always had a generally good experience. They’ve even saved me some money on my auto loans twice now. Thanks guys!

I obtained an auto loan through Qualstar Credit Union. I wanted to try them because of their great low rates. They do have very low rates. They also have a nice $ bonus that they award to their customers, which was a nice surprise. However, I’m all about convenience, and Qualstar is such a hassle to deal with for the following reasons:
* They don’t send you loan payment tickets and they don’t mail or create any statements so you must always keep track on your own that you need to get payment to them.
* Their website lacks a feature for making a payment to your loan electronically. I called and was told that there should be a way to do this and to call back M-​F during business hours only to be told then that they do not have this. And, if you want to pay them by phone there is a big fee to do this.
* They only have payment drop boxes at a select few of their locations and not at the Redmond one. Instead, the closest one is Renton.
* In terms of withdrawing money or depositing money, they don’t seem to have a way to do any real online or ATM banking; at least not if you only have a car loan and savings account with them. You have to do everything manually in person at a branch or via snail mail.
* They won’t send you a title if you pay off your car loan with them. Instead they send you an «Affidavit in Lieu of Title» and you then have to get your own title. It took them 3 ½ weeks just to send us this letter and now we are left to do the legwork.

QS has been my bank for 18 years, I also have accounts with chase. I love there are no silly fees all the time. Even though i never go in to the branch when i call, i often get the same guy so now i ask for him, he knows my stuff and does a fantastic job. I just do a refi with them and their rates were so low, and the process was seamless. I am a realtor so know ho wthey can go! Best choice of bank and safer than the big guys.

I walked in here a few years ago with some cash to start a separate savings account. The guy who helped me was friendly, fast and informative (Eric, I believe is his name). A few months later, I decided to get an auto loan — Qualstar, both through this location and over the phone, were great. Everything was efficient, and they even have an auto brokerage service so you don’t have to even talk to a slimy salesperson or haggle with creepy John Doe from craigslist! After finding out what I qualified for, within a few hours the broker called me, asked me what I wanted and had a car for me in a few days. I basically did nothing but sign a check. Wow!
I also come to this location most often when I want to make a deposit or pay my car payment. Most of the time, they do exactly what I need: Get me in and out in record time.
There has been a time or two where they’ve had a promotion going on and I’ve been slightly annoyed. More specifically, the last time they had a promotion, one of the employees stood (a little too close!) next to me during my transaction for a while before attempting awkward and uncomfortable small talk that led into «would you like to hear more about???» Ugh. No. You’re creeping me out, and I’ve got to go!
Other than the odd promotion girl, I’ve never had a bad experience with them!