Professional Appliance Technician, Inc

My refrigerator stopped working, while the two freezer drawers continued to work just fine. I did some research and found Professional Appliance Technicians, Inc. I selected them given the high marks and also because they are the only local certified repair service for Sub Zero (per the Sub Zero website). I called on the weekend and left a message. They returned my call on Monday, which is what I anticipated. After discussing the problem, they recommended a stop gap measure of putting a fan down by the condenser. That completely worked as the short term solution. The fridge was cool again. They were then able to get me in within two days. Dave, the technician, arrived well within the two hour scheduling window. He was professional and courteous and answered my questions. He took a few things apart, replaced the fan down by the condenser and the problem was solved. He was essentially in an out in one hour. My experience was great and I would recommend them.

I did not exactly have the best experience. I have a sub-​zero installed 7 years ago and called them for routine maintenance. Dust etc is expected — in my opinion. A fan motor was jammed with dust and was not exactly moving as expected. The tech came and told me that I had a «weak motor»? That was just because the motor was dusty and obviously jammed because of dust. He quoted $ 180 and quickly came down to $ 150. The motor needed to be cleaned and oiled and that was it.
I submitted to the change of motor because I did not have the equipment or time to oil and re-​fit that motor, but it was obviously a scam. The tech assumed I was a fool.
I will not use them again.

This is the second time I’ve had Pro Appliance out to work on my SubZero fridge (both issues were unrelated). Beginning with Scott, who was super-​friendly on the phone and eager to be of assistance, to David (he came both times), who is extremely competent and patient in solving problems (and explaining them), I will use these guys again and wouldn’t hesitate to strongly recommend them. Thank you guys!

they are now the only subzero authorized repair service in the area. The last service call I made was 10 years ago and it was not with them so I did not know what to expect. Scott was helpful and knowledgeable on the phone. He looked up my record right away and was ready to come out.
Often times repair services are super concerned about payment/​credit card numbers once they find out that I was not going to be there but these guys are more concerned about getting the appliance fixed and keeping me in the loop.
It turned out that my tenants accidentally bumped the temp control in the freezer and they were able to «fix it» themselves before we made an appointment, so we did not need them after all but I will not hesitate to use them again.

I have used Professional Appliance Technician’s twice — once about 4 – 5 years ago, and then again this week (different issues). Both times they were able to diagnose what was wrong with my sub zero fridge within a minute, then fix the problem the same day.
The first time I had issues, I tried a few other repair places, but none of them knew how to correctly fix a sub zero fridge. These guys specialize in sub zero and wolfe and I wouldn’t use anyone else if you have high end appliances.
They were extremely professional, accurate, quick, and didn’t leave a mess. They also guarantee their work for a year — not that I’ve had to use the warranty!

Ian was on time, friendly and helpful. He offered suggestions on how to keep our fridge in good shape and had additional suggestions for other appliances he wasn’t even working on.
He worked quickly but I didn’t feel like he was rushing. Did a great job and I would definitely use them again.
David was also great on the first call. Didn’t try to sell me anything we didn’t need.
Very pleased.

We have subzero freezer drawers that both stopped functioning. My husband called Scott and got immediate service and diagnosis. Ian arrived punctually and was professional and confident with his diagnosis. They had to order parts that were not covered under warranty which was a bummer at first. However, on the second visit to fix the freezer, (it was clear that the Sub Zero actually needed another part as well!) ~which apparently was very rare but covered under the warranty! Phew!
However, this needed over 2 hrs worth of service with another part. Ian cancelled a later appt (thank you to that customer) to complete our service today!
Both Scott and Ian were efficient with their time and didn’t stick us with a huge bill – in fact all under the warranty.
We are SO appreciative of their service and will definitely rec them in the future and to our friends!!! THANK YOU BOTH SO MUCH!!!

They only do Subzero and Wolf repairs… no other brands.

Referred by Albert Lee Appliance, I called Scott with a failing SubZero 700TC freezer. He walked me through all the possible options I could do on my own to see if I could get the compressor to come back online as it had overheated. He was fast, courteous and tried to save me as much money as possible but in the end he had to come out as it had failed completely. The cost was exactly what he quoted and he rearranged his schedule to come out immediately the next Monday morning. Super prompt, great work, would use again.

We bought a Wolf range last year and there were a few minor things that needed to be adjusted on it, all of which are covered under warranty. We had called another location to take care of this and the people were rude and customer service was lacking, plus we would have to wait weeks for them to come out. The place we had purchased our Wolf from recommended them which I find surprising! We decided that we werent going to use them and called this place instead. Not only were they able to come out quicker than the other place, the people are super friendly. We just recently had to have them come out again to look at the igniters and I couldn’t be happier with the service! Scott was super nice on the phone dealing with my husband and booking the appointment and Ross who serviced the stove gave me a lot of helpful tips on general use of the stove. Everyone we have encountered here is fantastic, if you need your Wolf or Subzero serviced they are the only place you should call! I live in Seattle and they service our area even though they are located in Redmond. I got a call when they were headed over and a call when the bridge was backed up to tell me there was a delay, and they showed up in the 2 hour time window they gave me!