Macy’s Furniture Gallery

I’m really sorry to hear about all the negative experiences other reviewers here have had with this store and thankful that my experience was a lot better.
My fiancé and I went on a lengthy hunt for furnishings for our new home that we just bought. It wasn’t the first time we hit up Macy’s for some furniture, so we knew it could be a hit-​or-​miss. The day we went, though, we spotted a lot of beautiful, modern stuff that we loved — and there was a sale going on! — but we weren’t ready to purchase because we were in the process of closing on our loan and was advised by our LO to wait until our loan was fully funded before dropping a ton of cash. Ben took care of us and assured us that he would honor the discounted rates on the day that we finalize our purchase, regardless of when that would be. Not only that, but he also said a much better sale was happening in a week or so, and the prices were dropping even lower, so he would honor the those rates instead.
When we finalized our purchase, Ben happened to be on vacation, so he passed his work onto a colleague of his. I don’t remember his name. There was a lot of confusion because it didn’t seem like our deal with Ben was properly communicated to him. We went back and forth before getting on the same page. It was smooth-​sailing after that, and all the furniture was delivered to us and assembled with care as scheduled.
We realized that the couch we got had uneven cushions. We waited for about a week thinking we just needed to break it in, so we sat and sat on the fluffier cushion, but it didn’t make a difference. We called Ben, and he very easily scheduled an exchange for us.
The other person we worked with at this store was Mosen in the rugs department. We purchased a lovely imported area rug from him. He was knowledgeable. He waived the delivery fee for our rug and tried to work within our time frame, but the timing didn’t work. He called me to have me pick up the rug from the store, but I explained that we didn’t have a big vehicle to fit it in. He talked to his manager about it, and his manager agreed to personally deliver the rug to our home with his own vehicle, free of charge, and he showed up when he said he would.
I’m very happy with the customer service I’ve received from these folks so far! I will definitely look into Macy’s again for more furniture needs, as we are not completely done shopping!

We were so excited to find a sofa that we could have delivered with in a week for family coming the Easter Weekend. Service was fine at the store.
The bad part was the delivery! We had purchased furniture from Macys before and they had no problem delivering it. They give you no other option but, to pay $ 200 for delivery.
When the guys got to my house they refused to drive down my driveway with their 26 foot truck because they said they didn’t want to scratch the sides of there truck with the bushes! We currently have a 29 foot motor home in our driveway free of «bush scratches!» The were obviously too lazy to walk it down the road.
They put me on the phone with the dispatcher «Ronnie» who was one of the rudest people I have ever spoken to at a retail store. He said «they refuse to move it and I can’t make them. I also can’t find you another time to move it in our smaller truck!»
So, my days of ever shopping at Macy’s are over. No wonder they are almost out of business!

Update:
We were concerned about the bad experiences that other Unilocalers had from the delivery people. We got our furniture this morning. They said between 9 – 11 and they called at 830 that they were going to be in 30 minutes. They arrived at 9.
The two gentlemen were very nice. They removed their shoes. Removed the old furniture, placed it in the garage and vacuumed. Carefully brought our new leather sofa and love seat into the living room.
We inspected the furniture and it was perfect. We tipped them 20 dollars each. Now that we had this good experience, we will go this weekend to order for furniture the family room. Hope we can find again Ali and that the delivery truck people are nice again.
Great experience!

What should have been a 2 minute call to check if they had stock of a particular item turned into a 30 minute ordeal with a very rude guy from Macys who hung up on me as soon as he could. We have shopped here for decades but NEVER again.

My husband & I were shopping for leather sectional sofas around Thanksgiving. After looking at a few furniture stores on the Eastside, we had our mind set on the one at Macy’s.
We came to this store 2 times within 10 days and talked to the same salesman: Shaun (?)
We asked him what’s the difference in prices if we do not want the Console piece. He answered: the total price is going to be MORE. He also confirmed for us that the price he had quoted for us is the best deal.
But guess what? I checked Macy’s online store after I got home that same day. The online price was LOWER, and it’s also CHEAPER to buy the set without the Console.
The total price online saves more than $ 200 compared to the price Shuan quoted to us.
Another lesson to prove you should never trust these salesmen!
Salesmen who work on commissions are not your friend
No matter how friendly they appear to act towards you.

YASS! This location has all sheik styles, fabrics, and colors. Better selection than the South center location or Dania in Kirkland. Service is friendly, informative, attentive and not pushy. Love, lOve, loVe.

After being ignored by Macy’s customer service i feel the need to share our experience with all you potential buyers.
We ordered this mattress in Macy’s furniture gallery in Redmond, WA the delivery was scheduled for a 2 days later since the seller explained «they have it in stock». We disposed our old mattress just the morning before Macy’s delivery, to make room for the new purchase. Received a phone call from the delivery team that they will be «here» in 40min… that never happened until almost 2 hours later. Well we thought may be a busy day… it can happen.
Greeting them when they finally arrived, I opened our door to be amazed the delivery team folded the new King mattress almost in half… damaging it and dragging it on the floor.
I kindly asked the team to straight up the mattress since spring mattress can not be folded in that way, so imagine my surprise when one of the delivery team member started kicking the mattress with his feet trying to make it «stand» on it’s side.
When i asked if he really thinks it’s ok to treat that way a new product the reply was «I can do what ever i want» with a huge smile.
Of course i refused the delivery as the product was damaged in front of my ayes… the response was a delivery team member spiting on my door.
Shocked and really shaking i called the Macy’s Redmond store where i was told they don’t deal with such thing and gave me the number of customer service.
Calling the customer service and speaking to supervisor i was explained there is nothing to do… such things «can happen» and Macy’s does not compensate for such «things».
The earliest they can get us a replacement will take several weeks since they have to place a new order to manufacturer since «Macy’s does not have wear house and does not stock mattresses» (Remember? at the time of purchase «they had it in stock so they could deliver it within 2 days).
Macy’s left us without mattress for «next couple weeks» and even couldn’t cancel the transaction on our credit card since «the mattress was not delivered yet back to to wear-​house by the delivery team».
We end up buying same Mattress from different store under different model name, but calling Seally they kindly confirmed the other model name is the exact same mattress.
So for us, we’ll never ever again purchase anything from Macy’s…bringing our business to company you actually bring into your home, treat you in such disrespectful, rude way will nave happen to us again.
I sincerely hope our terrible experience will be a lesson to all who about to purchase this or other products from Macy’s.

Sales person Shaun charged me $ 25 for old mattress removal and another $ 25 for old bedframe removal.(of course, there is another fee for new bed and mattress delivery).
On the delivery date, they told me Macy’s doesn’t remove old bed frame. I couldn’t believe I spent a big amount of money and put myself in such an awful situation, while getting new furniture is supposed to be exciting.
I would never ever shop at Macy’s.

If you’re looking for furniture online and you click ‘Find in store’, don’t believe what it says! We drove in to look for a dining room set that was shown online as available only to learn it’s no longer available for sale.

Redmond store is OK. Delivery is the worst I ever dealt with. I ordered a dining set, table and chairs. First time they forgot the hardware. So I had to wait another week to get another delivery. Next week they were so hasty that forget to adjust height and took a wrench. So now I can’t even do it myself. No apologies, no discounts, just calls from robots early in the morning saying «your driver is 30 minutes late».
Nicely done. That’s what they call 5-​star delivery.

HORRIBLE delivery customer service. My wife and I ordered a mattress from Macy’s. The salesman was very patient with us and we appreciate him for that. However delivery couldn’t be scheduled for almost 2 weeks. Not optimal but we agreed to wait. The day before our delivery we received a call saying our delivery window was from 7:45am — 9:45am. I called the customer service number to let them know that 7:45am wasn’t going to work, I didn’t want a bunch of strange people moving furniture into our house while my wife was getting out the shower getting ready for work. (we live in a 1 bedroom apartment) The customer service people were unkind and constantly gave me lines about how their delivery system is sorted by zipcode and they could not change it. Even if we rescheduled to a different day there was no guarantee we wouldn’t get the same time slot. I asked them to speak to someone in their delivery warehouse to try and figure something out, I tried speaking to a manager of customer service, and in the end all I got were promises to not help work with our timeframe. All I asked was they show up after 8:30am!
Finally after spending close to an hour on the phone (half of it on hold) they said they would send an email to the delivery people to try and get something arranged for us, and that they would call me back. The rest of the day passed with no callback, so finally at 5:30pm I called them again, spoke to a new rep who again gave me the same song and dance, then told me nobody responded to the email and that they couldn’t help us.
This was one of the most frustrating experiences I have ever had, even after threatening to cancel our order we still got no help or flexibility to work with us. I will NEVER shop here again!

I have ordered a 5 pieces couch from Macy’s at Nov 2^nd. There is one piece is waiting to be shipped from L.A. The sale man promised to deliver any available pieces to us before Thanksgiving if the one piece is not able to make it. We have double confirmed this will the saleman and remind him that the date is very crucial for us. Since we have guests for Thanksgiving. We ok with the arrangement that will shipped available pieces to us first before we confirm the purchase.
However, we call the store at Nov 21^st. They told us that they can not make it. We ask them about shipping the available pieces, they said they want to charge us more. After a long conversation, they said they will contact LA and call us back at Monday.
At Nov 22^nd, We found out the price was dropped from 2400+ to 2100+ while we visited another Macy’s furniture store near Kent at Nov 22^nd. We contacted the Redmond Macy’s store to get the price readjust. They say it is illegal to adjust the price. They have to drop our order and reorder. They said our couch will not be able to make it at Dec 2^nd???
We ask them to ship the pieces that available. They said we have to paid more for shipping. We mentioned it was promised by the saleman. But they said it is our fault. This is unacceptable. They make it like it is our fault and they never promise to shipped by Thanksgiving. We are so upset and have to deal with no couch for our guests for Thanksgiving.
We are very disappointed to Macy’s customer experience. This is the worst experience. Thanks for Macy’s to bring me the worst holiday nightmare. I have to ask all my guest to sit on the floor and thanking for Macy’s

Do not go to this store. 2 month and couple days has passed since we bought our dining table from this store. The sales person put the wrong order. Not only I had to get 2 days off to have the right items they also double charged us for our order, making our purchase to be 400 more on our account. I have called and stayed on the lines many times and they still have not returned our money. Found out this store charged us double for delivery fee! I hate this store and the furniture is just made in china, so you might as well buy ikea!

I moved into the area in 2010 and needed to buy a new mattress. The sales people were helpful and showed me several in my price range. After buying one and waiting for delivery, it arrived. Within a year it was sagging horribly. Called them and they sent out a technician to measure the sag (had to be 1−½ inches to qualify for warranty service). They replaced it. Within a year, it happened again, but now it was outside the full replacement. I selected a different mattress manufacturer after the past two were faulty – Macy’s allowed a swap (the new one was less expensive). This new mattress wasn’t satisfactory either. I bought another mattress (without a trade-​in or other warranty coverage). Now 2 years after buying that one is sagging (not enough to qualify under the warranty, but my back is constantly aching and I don’t get a good night’s sleep).
I’m not sure what’s with Macy’s and mattresses. All four I bought over a 4 year period was defective in some way. You’d think after 4 mattresses, at least one would be good for something closer to the 10 year «guarantee». I wonder what they do with the mattresses that are returned?

Sales Associate Richard Apple was extremely rude to my wife and I when we said we didn’t wish to pay $ 85 have something delivered and instead wanted to pick it up ourselves. (a 22% increase to the price)
He would not give me the phone number to the corporate office when I asked for it so that I could tell them that I didn’t appreciate a mandatory delivery fee.
He was SERIOUSLY NASTY.
I find it hard to believe that this bitter person is in the service business.
Amazing.
I did not, and will not, buy anything (I tried but he was so much of an a** that I left.
Can’t give less than 1 star or I would.

Worst customer service I’ve ever meet, never purchase furniture from Macy’s or Macy’s online. Can I give zero star?
Two weeks ago, I purchased a set of leather sofa from Macy’s online. The online purchasing was easy, they arranged the delivery for me the next Thursday. I got a phone call confirmation of delivery one day prior to delivery date. However, on Thursday nothing is delivered and no one was contacting me for anything unexpected. So I called Macy’s to ask why, they said don’t know what reason, the order was cancelled. And asked me to confirm my address, phone number, etc again.
Then I trusted them again and they promised to deliver the next Tuesday (today). Two days prior to that they phone called me and confirmed the delivery date. One day prior to that they phone called me to confirm the time slot (12:00Pm to 2:00PM). On the delivery date, I (have someone) waited until 3:00PM and not seeing anyone coming. No one is contacting me for any delivery time change.
Then I called Macy’s again, to my surprise, they said the order was canceled this morning, and ask me to provide my credit card again and they can arrange a delivery next week. If I don’t call them today, they would let me wait for my furniture delivery forever without any notice or explanation! Isn’t it the worst customer service in the world.

First off… a little history. I purchased a sofa from them about 15 years ago and had a very good experience.
Since I was already a happy customer, I figured why not purchase another one from them. Going to look for the new sofa was not a problem at all, in fact they were very helpful and nice.
Before the sofa was even delivered, I started receiving several calls everyday but not from the store, but Macy’s financial department. After providing them a confirmation number and explaining that I’ve already made a payment, they acknowledged it and then proceeded to tack on late fees and other charges. Very frustrating and a big waste of my time.
Finally, I went down to the Macy’s furniture store with all of my paperwork and receipts to meet with the manager to see what they could do to help me.
After I explained the situation to her, she was empathetic and seemed a little concerned. She then made a phone call and spoke with someone for a few minutes and had all these fees removed and apologized profusely.
She really stepped up and showed me what good customer service is! I wish the entire process went this smooth.
The problems were not from the store or any of the people that work there, but a completely different department that’s located in Mason, Ohio.
Hopefully when I buy my next sofa in 10 years it will be a better experience.
I rate them 3.5 stars based on their good customer service they showed me today.

I gave one star because it won’t let me continue without any…
I will NEVER, EVER order from Macys again. Getting my bed and mattresses has been nothing short of a nightmare. We, as customers, are expected to work around their delivery times. If the time they pick doesn’t work for you, then expect at least another week’s delay.
After I finally got my furniture, I wanted to exchange a couple of items. Deborah promised she’d create a new ticket (order) and schedule the delivery. I assumed all was well since I received their automated delivery notifications (thank goodness I was available!) for a Saturday delivery. I received a call at 7am (yes, 7am!) on Saturday informing me that they had no record of my order and won’t be out that day. Really?!? The lady told me I would be receiving a call that day from customer service to discuss the next steps. What to take a guess on whether or not I received that call? I think you know the answer.
Here we are on Monday. I called their customer service and the rep said they will have to call the store and have the sales rep create a ticket. I decided to call the store myself. After being on hold for awhile, Jim picked up. After cutting me off mid-​sentence, he rudely told me that he was in the middle of helping two other customers and would need to call me back. We’ll see if that happens.
Run away from Macys. Horrible, horrible, horrible customer service.

In a search for a new mattress, I always have to at least check out Macy’s furniture store as it is tradition, we always went there as kids when it was the Bön and had to at least see if they had anything to offer.
When I entered the store, I almost felt like instead of walking into a furniture shop, I was walking into a used car sales place… now hold tight and let me explain. There were employees everywhere and with each step I took, they all asked me if they could help me or show me something. This was indeed sales person overload and immediately obvious that they were on commision.
After arriving in the mattress area, a nice lady worked with us and gave me suggestions that fit the price model I was looking for — so thankful she found me.
The store was nicely laid out and although I was only looking for a mattress it seem to offer a wide selection of options.

Deborah was nice and she helped us find the perfect new bed. She even gave us an advance discount and better price of an upcoming sale. She was really helpful in helping us find what we needed for our budget.
They have a lot of nice furniture here. It’s a bit overwhelming but if you have some time to spend, go in and spend it there!