Inspa

I am healed!
To mangle a quote from Lord of the Rings, «One does not simply walk… into a Spa and ask for a massage.»
If you know what to look for, you are going to get the best massage ever, from a practioner matched to your needs. Sometimes its luck, but sometimes its about asking the right questions. At InSpa in Redmond, if you’re like me and you need the type of massage that fixes the parts of you that have fallen apart and need to be reattached in the right places, then ask for Jenny or Amanda; strength + skill, they know their stuff.
1. Chronic pain from a preexisting condition. Managed!
2. New pain from being rear ended less than a mile from their office. Gone!
I wish I was there right now. Alas…

This place sucks! The manager is very irresponsible, always on her phone. The place is so dirty, never any water to drink. Annmarie does not know how to wax and her facial was a fail. I wonder how the manager allows to have such people take care of their spa.

I have been going to different In Spa locations for years for facials, but the signature facial that I had today with Ann-​Marie was above any others I have ever had! Not only did she inquire about what I was hoping to gain from this experience, she has the smoothest technique I have ever experienced! She had genuine concern for the knots in my back and took the additional time to make sure that I was comfortable as she worked them out. This was an experience far greater than your typical facial. Absolutely phenomenal! I highly recommend Ann-​Marie to anyone looking for a stepped up facial experience in the calm environment of the Redmond In Spa! Thank you Ann-​Marie!

I got a facial here couple of days ago. It was a below average experience. I came in for the signature facial, but during the service I was advised to try the purifying facial ($ 16 more expensive) since I had quite a few blockages etc. I specifically checked that black head extraction was included and accepted to upgrade.
I am very unhappy with the final result. More than 50% of the black heads on my nose were not extracted. I’m not sure if she was worried about hurting me or what the reason was. The massage itself was very light. I was also not told what was being applied to my face.
The only reason I am giving at least 2 stars is because Katie (not sure I remember the name correctly) was very accommodating of my sudden bouts of coughing during the session and even offered me ginger tea after the session to help with the cough.

KD is absolutely wonderful at inspa! She is polite and professional. I recommend her to everyone. Thank you for great service always!

Came in here because I really needed my eyebrows waxed and wasn’t in seattle at my original location. I really liked that I could stop by and within 5 min of signing up & sitting down, the esto was ready to wax my brows. It was super clean. The products were well set up. I had emphasized to the esto while I was standing at the front that she needed to wax slowly on my right eyebrow because I had scar tissue. She was really nice and had great customer service skills. Unfortunately she spaced on the brow and eh ouch and still ouch. The redness has already started and now I get to go to work with nice eyebrows with an unfortunate scar. She also was kind of meh on the shape. One of my brows is tadpole like and she waxed way too much off the front where your uni is supposed to be — basically I’ve been trying to not have ugly trashy eyebrows and now I guess I’m back to them. Anything was better than the bushes I had so I tipped her (I wish in a bit of a rush my best friend was waiting for me so we could blaze n eat!) but if she was my actual waxist — which would never do this — I would have torn her one. But all in all it wasn’t a bad experience and the environment was quite pleasant for a day spa nail place. Probably won’t get my brows done again but I’m sure she wouldn’t be bad at body. The price was a bit more than most places that do a way better job too.

Specific to nail services review*
I had a wonderful shellac mani and pedicure here before I went on a 2 week vacation outdoor adventure. They have ZERO chips and are still like new. Through sneakers, a couple hikes, hauling things constantly etc both toes & nails look great. Im so impressed! A little more $, but they last a lot longer. I never felt rushed while there and had a great 1.5 hours of pampering. Will go back and happily spend more for the quality they provide!

We booked mani/​pedis for myself, my bridal party, my mom and MIL the day before my wedding. I had called a lot of places and none seemed willing with work with such a large party (There were 8 of us). I spoke to Adrienne and she assured me that it would be no problem. We were able to go in 2 groups, 4 and 4. They set up chair so that the people not currently worked on could hang out, drink water and chat.
Everyone’s nails came out out great. The women that worked on us chatted and were a lot of fun.
From the moment I called to the time we paid everyone was professional and I would definitely recommend them! I will be back to this In Spa for sure.

Service was average. Front desk person was not professional and even seemed giggly and uncomfortable talking about bikini wax which made it difficult for me to schedule one… Treatment was definitely not the best I’ve had. She missed a lot of little spots so I had to go home and pluck which was HORRIBLE. She also waxed my brows. I liked the type of wax they use, but she was afraid to take too much off even though I told her exactly the shape I wanted. I kept saying, please take more off and we ended up doing the same spots over and over. Eventually I just gave up and told her they looked fine. Ended up with pretty much the same brows I came in with, except they are now uneven. Spent $ 120 on eyebrow and bikini wax, left unhappy with both and ended up fixing them myself. Sad because I wanted to love this place. It’s right by my house. Won’t be coming back here EVER.

I have been under a lot of changes over the past three years (6 moves, one from the UK and one being to a whole new state from Southern California), having a baby who is now in the terrible twos, 9 flights with said child and other things too. It’s been non stop.
Since things have been busy I have been stressed and holding tension in my body. I decided (after the suggestion from a few doctors) that I needed to go for a massage.
I booked a massage and then completely forgot the date but they were absolutely fine with rebooking it for me. As i knew I was right in every single muscle I opted for the deep tissue massage.
My masseuse was Jon, he spent a good long time massaging out some of the kinks in my back and stomach and neck. Of course 3 (or more likely 10) years of tension cannot be massaged out completely in an hour so he suggested I either have massages weekly or bi weekly. He gave me a card for 20% off and will be back for another massage in two weeks time, this time for 90 minutes!
Inspa does a number of different treatments, I haven’t tried any others but hubby was recently waxed here and said it was a great experience!

If I could give negative stars, I certainly would. I’ve had several fantastic experiences here up until today… I called to schedule my normal spa treatment and was asked to remain on hold for several minutes. The rep returns to the line and tells me that I had three no-​shows my last three appointments. I find this interesting, given that I was just there less than a week ago with Fozia.
Rather than check with someone else or a manager, she said no that I clearly had three no-​shows. Are you kidding me? Maybe I’m being a bit reactive, but really… get your shit together. Customer service is everything… especially in this industry. Apparently, InSpa Redmond forgot that. Peace out, InSpa!

I had the most amazing massage this morning from Jenny! I am not an expert but definitely the best I’ve ever had. :) I highly recommend her and inspa! Everyone is friendly and professional, and the last time I visited it seemed like there was a lot of noise from outside the room. This time it was much quieter, but that could be due to visiting at 9am on a Monday! Seriously, I feel fantastic! Thanks for the awesome massage, Jenny!

I have been going to this Inspa for pedicures and manicures by Jaklyn and Elvira for years. They both do an excellent job and the pedicures last forever and never chip. Jaklyn is my favorite but Elvira does a consistently great job too. The atmosphere is very pleasant and the staff is always courteous and helpful.

I’m so glad Gene Juarez was booked (and rude) because it allowed me to book a last minute late night appointment for my fiancé here after a hard week of travel/​family «dynamics». I called in and spoke with Katie to book and her and her team took SUCH good care of my fiancé. They even stayed open an extra half hour to ensure she received the full treatment. Really couldn’t be happier don’t waste your time booking anywhere else just ask for Katie and feel free to expect phenomenal customer service you won’t be disappointed :) good job InSpa!

I have been going to in spa for several years and always had a good experience. My husband and I now get pedicures only from Jaklyn, my clear favorite. She is punctual, very meticulous and thorough.
I have always had an excellent reception when I arrive at inspa. Personally, I love the relaxing, hospitable atmosphere without pressure to buy products or a lot of bells and whistles that add to the cost of treatments.

Very bummed. Erika, my regular esthetician… who was fantastic… no longer works here. My service today was done by an esthetician who was very sweet, and did a good job, but not at thorough as Erika. Also, the front desk staff has always been very mediocre at this location, but I overlooked it do to Erika’s great service. I wish InSpa could find a way to avoid so much turnover.

Five minutes late for my appointment and they cancelled on me! Goodness! Seems to me that before my last appointment here, I was asked to wait before my appointment! I tried explaining that my garage door would not open … The sassy gal on the phone was as empathetic as a hit-​man. Skip this place, or plan on getting the snotty, customer service-​free treatment. There are certainly better, nicer places to go than Redmond In Spa. Maybe these gals should just find a job elsewhere? It should not be hard to nice to the clients for goodness sake.

So… I used to go here faithfully for all my waxing and pedicures. I loved the services provided by both of the people I requested specifically, Erica and Jacklyn. About six weeks ago, one of my toenails fell off and I discovered that I had toenail fungus, and this is the only place I could have gotten it. I decided of course to not return, but then really missed my waxing services by Erica and called to make an appointment with her today to be told that she «left unexpectedly» last week. Um ok… so this place is now completely off my list of providers. I really would think twice before getting a pedicure here.

Easy to get an appointment. Simple menu to choose from. Bad parking lot. Not so nice front desk girl had an edge to her and her tone of voice was NOT welcoming. Loud very loud while I was getting my facial. Not very relaxing because of the noise.
Facial was very below average. The girl giving me the facial had a very light touch, almost tentative. She must have been relatively new. She didn’t seem confident in her movement. She did not talk which was nice, but she also did not tell me what she was putting on my face. It felt like I got 3 masks, a couple of face washes, a toner or two. When I was leaving she told me that my face would be red from the extraction’s… I have had way too many facials to believe this. If done correctly your skin is glowing when you leave. Mine was very red and splotchy and felt dry when I was done. Not a good facial. Came home and washed my face.
I used a gift certificate that I got 5 years ago so I was happy I didn’t have to pay for it. Also, they did not mention anything to me about tipping. I would not have anyway.

I received a gift card for Mother’s Day, I was so excited, I love spa’s love getting facials, massages, etc.
I was really looking forward to this, having an hour to myself to relax, quiet.
The gal who performed my facial was nice, BUT … the entire time she talked, talked about the products, upselling, etc. I mean talked about everything… her boyfriend, how much comission she makes, how much time or lack there of she has between clients, it was brutal! All I wanted to a nice serene, candle lit, aroma — therapy smells, relaxing sounds, and I didn’t get it.
It was a stark white room, she turned the lights down, but it was still light, it was a sterile interrogation, not a relaxing facial.
I am curious to find out how they treat their massage clients, do they have a Sam Kinison type yelling at the top of their lungs while giving the massages? Relaxing… so Not at all.
I’ll stick with my little spa in Bellevue.