Hayden Homes

Talked to Hayden Homes agent picked out lot, went back in with my wife to show it to her waiting for it to open for sale and to put our down payment I was then told property no longer available as an employee decided she wanted it we had had it for several weeks I had been going on for weeks talking to the agent I think it’s a disgrace and the company Hayden homes totally lacks integrity. Very very leery about buying a Hayden’s home so be careful they don’t stand behind what they sell

garbage houses bid to the lowest contractors. They don’t even flash their roofs so they will rot shortly after you buy them. Also the floors are creaky and bounce. We already bought it but you don’t have to be fooled. They are criminals and shouldn’t be running a business. The concrete in our driveway was looted in the rain and is dimpled and flaking. They do not want to fix it. Beware!

This review is written from the perspective of a recently retired Service Delivery Manager. I have been in client facing roles since 1966 and am skilled in developing Quality processes, Lean, Project Management and Problem Management.
There are three sections below. They are: Positive Points, Opportunities for improvement, and Impactive process breakdowns.
POSITIVE POINTS
–The Pacific plan is outstanding for a small family or retired couple.
–The Wood Wrapped window option adds value in appearance and resale. .
–The open floor plan includes the kitchen, dining room and great room. The Patio also melds nicely into the floor plan for parties and family celebrations.
–The best version of the Pacific has raised ceilings in the great room and Master bedroom.
In the raised ceiling version of the home, there are three bright windows about twelve feet high in the kitchen.
–The optional fireplace in the great room seems to be a good supplement to the furnace in the Winter. Ours is a Heatlator.
–The furnace is located in the attic. The AC is just outside the garage. The filters are in the bedroom and hall ceilings.
–For us, the bonus room (fourth bedroom) made an excellent entertainment room.
–Request a socket be put in the entryway alcove. It’s a no brainier that someone would want a lighted decoration or lamp in that alcove.
–The garage is available with a four foot extension. Think Storage!
–The optional sink in the laundry room is a worthwhile upgrade for keeping the house clean.
–The tile, stonework, floor covering and cabinet options are varied and provide a kaleidoscope of color choices. We chose the tiled master bathroom shower, wood plank tile for the floor, granite counters. We are getting positive feedback from family, neighbors, Realtors and Hayden about how well the color choices turned out.
–The doors are higher than most and well built as compared to other hollow core doors.
–The covered exterior Alcove will complement a covered patio.
–The 1805 Square feet are used very efficiently. The downstairs Bonus room is lost with a basic «Orchard».
–Plenty of electrical sockets /​great options for prewiring cable connections.
–It takes awhile to respond to warranty requests. But, it’s worth the wait. Great work by Greg.
OPPORTUNITIES FOR IMPROVEMENT
–The exterior locks are Builders Quality. (Thankfully, we have an alarm system)
–The Dining room lamp uses CFL’s. Hence, there is no dimmer. (Easy upgrade with LED’s)
–The overhead floods seem to be incandescent. These will be replaced with LED’s and a dimmer added for the living room.
–Attention to detail needs addressed.
–The toilets are builders quality. Per Hayden «A courtesy flush» is recommended. We will be upgrading with TOTO ADA compliant toilets.
–Landscaping issues undermining concrete sidewalk/​driveway.
–Under cabinet lighting in the kitchen is non existent. LED light strings need to be purchased by the home owner.
–The second furnace Filter in the bedroom requires a taller ladder to reach. I would recommend placing it at step stool height. (Like the primary filter in the hallway).
–Builder should conduct their own detailed quality check before the Customer Walk through. -
–We were not provided the ownership manual to read BEFORE the walk through.
–Due to perceived communications and process breakdowns Customer Relationship Management and Project Management need to be evaluated/​improved.
–Upgraded homea are apparently sold incomplete. The new owner is expected to initially seal their own granite counters, stonework, grout and tile. That should be included in the cost of the upgrades. Sealing the grout for a large plank tile floor can delay the move in process.
PROCESS BREAKDOWNS
–Lost nearly $ 5,000.00 in profit from our sale in Colorado (Extra Airfare, extended stay Hotels, per diem and car rentals)
–Required an extra trip to pick out finishes, flooring and stonework. We were told the original choices we made were lost. We did add 10K more in upgrades.
–As described below, the Customer Orientation dates and Closing dates were altered several times.
–The moving targets created maximum inconvenience for the sellers agent in CO, movers, buyers agent and the Customer.
–The close date started as May 29^th. Then it changed to July 10^th (due to an apparent process error). The home closed on June 30^th. Packing had begun for a May 29^th close.
–We could not give a firm date to the movers. Based on the «Moving Target» aspect of Hayden’s predicted close dates, North American chose to move delivery out from ⁷⁄₂ to ⁷⁄₁₀.
–It took almost a month after closing for mailbox installation.
Recommendations:
1). Hire a good Inspector to verify the home is complete
2). If possible, ask Hayden for a Performance contingency as an «Exit Clause». We should have walked away when the close date went more than ten business days beyond May 29^th. The market we bought into has many great homes at depressed prices.

We had a very poor experience with these people. Many problems with our home as well as damage done to our property after purchase. Dealing with these people was a nightmare. After finally turning them into the Contractor’s Board, they did come to an agreement with the assistance of the Contractor’s Board so our property could be repaired. It is not the property we purchased or what we desired when we bought the home, but it is something we can live with until we eventually sell it. I will never buy from these people again.

If Hayden Homes is coming to your neighborhood… WATCH OUT!
Here is how it will go:
1.) They will come into your sub-​division, talk to the existing residents and be real «fancy»: they will invite you to their open house, talk about safety and security and their intentions for an amazing neighborhood. They will speak to their professionalism and ask for your referrals, while offering you to taste some snacks and have a soda.
2.) They will come in an plow every lot. These lots will sit vacant for anywhere between 3 – 15 months.
3.) If one of your children ride their BMX bicycle onto one of their empty lots, their cold, insensitive foreman, who has no people skills, will knock on your door and give you a lecture on how to raise your kids, and that they are to never go on their empty lots, because they will sell in a month (fast forward 12… they are still empty, riddled with trash and building debris, and look like arse). To that guy – how dare you.
4.) They will drive their «street sweeper» around blowing dirt up your driveway, but it is «at least out of the road». My car was covered in dust and dirt. Moronic behavior.
5.) Construction workers start working on a Saturday morning at 6:45 AM. I ask them who their boss is, and I’m immediately threatened by the worker, who tells me to «f-​off, go back to where I came from (I own the property adjacent?), on and on, and then threaten me with violence. The police come, and suddenly these trashy workers that Hayden Homes contracts are «angels»; Hayden Homes says they will be «written up». Ok, whatever. They are still working here.
6.) Here comes the homeless! No joke, we had homeless people walking all the way across town to take residence in Hayden Homes half-​built homes. We see them walking around, while our kids are waiting for the bus. This is because they provide no oversight to their worksites, and no security at night by locking up the site.
7.) Trash and Debris. Very common for piles of trash to be left out, and then they are subsequently blown around the neighborhood. Porta-​potties are common site on each corner, with doors flying open and postal service guys using them; what a lovely site to see when you walk out your front door – a crapper! I’ve called so many times, and that’s what it takes to get it cleaned up. Pathetic.
8.) The vehicles parked in the middle of the road: Hayden Homes loves to have their contractors leave unmarked trailers loaded with construction equipment and materials for laying foundations in dark sections of the neighborhood for days on end, where traffic has to avoid them. How many accidents or near-​misses has this caused? Why don’t you use your empty lots?
9.) Massive crime wave ever since they came in to the neighborhood. Cars stolen, broken into, on and on… Is it coincidence that their contractors are typically the lowest scum-​of-​the-​earth grade (maybe not the builders, but the rest of their people – you wouldn’t want them around your kids)? There are sketchy, strung-​out, hung-​over scums in our neighborhood daily now since Hayden Homes is «Cheap Homes», and brings in the finest.
10.) Now, that said, do you think you will get quality? No. Just look closely at their model home. If we can’t get sheet-​rock straight and paint edges accurately in our model home, do you think it will translate to yours? Meh, me thinks not.
We will be so excited for Hayden Homes to go home. Good riddance.

In regards to the 5÷5÷14 review, both parties have reached a mutually agreeable resolution and have closed out all issues successfully. My hubby presented Hayden Homes with a cost estimate for all materials and labor to be performed by my hubby and in doing so have released them from any future liability or claims associated with these issues.

The worst home ever built they have been here to fix problems so many times they feel like a room mate. The head warranty guy has the worst customer service skills and lie’s all the time to hide there screw ups. Don’t ever buy a Hayden Home they are junk and built to last 1 month after they build it. The warranty dept. has ZERO clue to what they are doing and they also screw the problem up worse. I feel sorry for anyone who bought a Hayden Home.
All there subs have nothing good to say about Hayden they talk about how they don’t get paid and it cost them money to do home repairs so they don’t do them or don’t like to show up.
I think everyone that has a bad home (which is almost all of them) should get together and file class action lawsuit. Then Mr. Hayden might build a real home. I wish there was a way to warn the public of there homes before they buy them. Maybe some sign holders out front of there new projects! I would pay for that.
Good luck if you bought there home.

Worst home nightmare. Too many code violations to list them all. Because I bought the home as a second owner, they tell me that they are not liable for the illegal construction and will do nothing. Shame on you Hayden Homes, shame on you.
Just because you did not get caught does not mean you did not break the law!