GameStop

Five stars for great customer service. We were in last week and the manager (Jeremy?) helped us. Fantastic customer service. Our kids even paid with coins, and he was SO patient with them. Excellent everything.

I have always had friendly help from the staff. They do press the pre orders a little much but I’m sure they are told to. They get the job done.

I walked in with low expectations and it’s still disappointing.
When I used to visit this store it was always «meh» in terms of selection and service. Buying games is more than just popping into a store and «buying stuff.» For instance, when you buy a suit, you usually feel like the investment is good and the service was adequate. At this specific Gamestop, you can expect nothing beyond mediocre.
After having many disappointing experiences with the service here, I limited my visit to desperation (once I needed to pre-​order a game that was a Gamestop exclusive and on another occasion, a Playstation Move). Now if you’re visiting for a midnight release, there are no bathrooms available to customers. Not even in the mall.
And when it comes to open hours, disregard the sign in the window, because they will close whenever they please. I’ve been here at 25 minutes until closing (as posted in the window and online) and the service clerk had already turned off the lights and locked the door. This situation has occurred twice already. On the 2^nd occasion, I asked from outside «Don’t you close in 30 minutes?» And the guy simply said «Yes» and walked into the back room.
Do yourself a favor and offer the Mom & Pop shops a chance. If you live in the Kirkland/​Redmond area, check out «Play N Trade», «Game Gurus», and «Another Castle Video Games.» You will find adequate service and the better selection gamers can appreciate.
Hope this helps.

Gamestop is just gamestop. This is a nice location and gets a good amount of foot traffic.
But the employees are great and deserve a shout out. I came here yesterday and while paying at the cash register, I awkwardly banged my wallet on the counter and all of my credit cards flew out and fell on the floor. I quickly gathered them all up and eventually left.
But when I got home, I realized that one of my credit cards were missing. I went to more stores, had lunch, etc. in the meantime (about 3 hours) I was afraid that maybe someone found my card and could have used it.
I called gamestop and explained what happened and they asked for verification of the card (what it looks like, name on the card, etc.) and when I told them they were happy to report that they had it!
I went back to the store to get it and the manager and assistant manager knew about it and had it stored away in a safe.
Honest employees make a great business!

Always had great, prompt customer service at this location. Employees are honest and helpful and don’t try and upsell too much.

I was sold a copy of Call of Duty: Black Ops 2 that was damaged but even though this was known by employees they still sold it. I had to drive all the way back to return it and received no help or compensation besides returning the game.

Lack of store attendants real problem. Do not shop here on a Saturday as management has understaffed and waits are unreasonable.

This place is not too shabby… knowledgeable and willing staffers to help you out. I like the fact that you can pre-​order games and trade your old games. It is always a good sign that the staff are major gamers and know what they are talking about. It will surprise you, that some of them are their best customer.
The last game I purchase was the Black Ops which I pre-​order here.

I love to play on my DS lite, and yes I am in my thirties now but can’t seem to grow out of it. Being a fan I often visit Game Stops to peruse the selection and purchase some games to feed my habit.
Out of all the Game Stops I’ve been too… and there’s a lot. This is one of my top favorites, my other favorite is the Crossroads Game Stop in Bellevue. Everyone is always nice and helpful, especially the cute guy, I like him the best :) They are also knowledgeable as they should be fore a specialty store. The one in Bellevue Sq is staffed by people who know nothing about games!
They have a decent selection, and if they don’t have something they are happy to look up the locations of the nearest store that carries the game you are looking for. Sadly on my most recent visit the closest store that had my game was in California!
Anyway, being right off Redmond Way it’s very convenient and they are quick, I’ve never had a long wait in line like in Lynnwood or Everett. This is my go to store to make some trades if I’m in a hurry.
As other Unilocalers mentioned they aren’t the cheapest store BUT if you buy the used games and don’t like them, you can bring them back!

How many times do you have to say?: «No… I don’t want to pre-​buy» when just paroozin the used section. I can see the 20 signs around the store.
The one time I did pre-​buy Grand Theft Auto IV, they sold it to midnight customers and didn’t have any stock when I got off work. No discount… but got a book free lol.
Overheard poor and even false explanations to customers about products.

Been in here a number of times. Staff has generally been very helpful and answered my many questions sufficiently.
I wish they were better stocked as there have been a number of times they did not have games I wanted. I’ve had similar problems with accessories; they don’t always have the ones I want.
Prices are a bit high, but its almost to be expected at a «specialty» shop.

UGH! You know… I’m not a gamer. Never have been. Never will be. Period. Every time I go into this place the guys behind the counter scream in there own special way «I’ve never been with a woman.» and they seem to let me know EVERY time I walk into that joint with my daughters that are gamers. This is another one of those it’s the east side of Seattle– get over it kind of things. Anyway, They always seem to have what we are after, but lets face it– They’re not really ready for women to approach them.

They always are surly on the phone and busy in the store but it they know what they sell and like talking games. On the occasion I buy a game it is usually an instant gratification thing so I call around someplace local until I find one that has it. Chances are good one of the GameStops/​EB games around will have it.