Enterprise Rent-A-Car

What an awesome staff! I was in and out. This will be my new rental home. I was treated like crap at hertz and the staff took care of me and even upgraded my rental for a small fee.

Ask for Scott he’s the man. Every time I go he’s nothing but professional and helpful. Thanks enterprise!

I had some slight problems I came across with my rental at this location and the overall experience. However, the manager was quick to fix everything, apologize, and has left me a happy customer! Overall it turned out to be a very pleasant renting experience

I had to get my car fixed therefore had to get a rental. My rental experience for being the first one was great no issues and super quick. I appreciate their quick service and the ride to and back from the dealership.

I rented a car here for a couple days. It was clean and in good shape. Ready to go when I arrived. Scott the manager took care of me and was a great guy to work with!

I reserved a small suv online and went in on a sunday. It was considerably easy being that it was during a holiday week. I got to drive a Buick, which was nice. There is something called a ‘fuel reservation?’ where you get charged for gas if you return it less than what it originally had. Which was okay with me. I also had to pay insurance which is about $ 30 a day for basic coverage. When I returned the car, I did so around 1pm as I didn’t want to come in at 5pm which is the busiest time for returns as it is closing time. I really like the fact that it doesn’t say ‘enterprise’ or ‘rent car’ on the license or something so I got to be a poser and pretend that it was really my car. lol.

Due to A car accident, I had to use a rental car. The enterprise agent picked me up from the body shop. I needed an SUV and was afraid there wouldnt be one. However, Alec found one right away. It was a buick enclave. I spent maybe 15 min maybe and was out without any problems.
Right away, i scraped the back door on my garage door opener. Maybe 3 – 4 inches. I was afraid they would say something. When i returned it, the agent didnt even glanced twice at it. I was out in less than 5 mins and driven back to auto body. The easiest process ever. They always had a bunch of friendly agents ready to help. I would return.

first time renting a car and by far what i can only imagine to be the best experience i will ever have. the entire staff i spoke with was more than helpful and attentive to my needs, questions, and concerns. alphonso, brice, and mark helped me personally. i highly recommend this location to anyone looking for a great experience.

Both times we have needed a rental, Bryce has been more help then I ever expected and gives great customer service! I would come back just because how helpful that guy has been! Only gave 4 stars because there is a very limited selection of 4×4 rentals. Overall good place

Terrible customer service from Alfonso. If you happen to need a rental car and come here do not have Alfonso help you with your contract. Left a 2011 Lexus IS at the shop I was offered a Ford Fiesta or Hyundai which was extremely repugnant and he seemed not to care about following my requests. I had to call my collision center to make amends. Do not get helped by Alfonso.

I rented a car on Nov 8^th, and I returned on Nov 9^th. So far, I do not receive the refund. OMG, how low efficiency it is.

Okay, so on the 23^rd of October, a woman backed into my parked car, which left me in need of a rental car for work. Since it was my first time dealing with an accident, my head was spinning with a lot of new information. It also happened to be the first time I had dealt with a car rental company. Did that stop the guy at Enterprise from taking advantage of me? No.
The guy at Enterprise talked me into paying for the protection plan, which I later learned wasn’t necessary because my insurance is supposed to cover damage to rentals. He also pressured me into renting a premium car by saying that he needed to get it off the lot because it’s desirable to thieves, and instead of showing me a cheaper car when I asked him to, he instead offered to drop the price so that my insurance would pay most of it with me chipping in $ 3 dollars a day. If I had been in a clear state of mind, I would’ve asked for a cheap compact that my insurance could cover entirely, but at the time, I thought any car I picked probably wouldn’t be covered entirely. Point is, the guy should’ve laid out my options, but he didn’t. He just kept pushing the premium car.
Also, when I told the guy that I didn’t have anyone to drive my damaged car home and asked if there was anything Enterprise could do about it, he told me I could park over near their surveillance camera. When I tried to park where the guy pointed to, another guy cleaning the rentals came up and told me I had to park on the far end of the lot, because I was parked where they clean the rentals. I didn’t feel comfortable with that arrangement, so I walked back to Enterprise later and drove my damaged car home.
Enterprise, I don’t appreciate the sleazy sales pitch you gave me in my time of need, when I was in a vulnerable state of mind, and I have a gut feeling you could’ve done something better than telling me to park over by your surveillance camera. I don’t think I’ll do business with you again unless I have no choice.

Just had a great experience at Enterprise. I dropped off my car down the street to get fixed, they picked me up to take me to Enterprise promptly. Once there, I realized I didn’t have my wallet, they were EXTREMELY PATIENT while my husband came by to drop it off.
The rental process was a breeze. The car was nice, clean, and ready to go!

I had a great experience here, especially thanks to the excellent customer service from Jelani (hope I am spelling his name right), who was so friendly and personable that it made the whole process painless and easy. So much better than the terrible experience I had at Hertz. The car I got was really nice, clean, and new, and actually felt like something I would like to spend a week driving, versus the sad and smelly car I got from Hertz last time I needed a rental. Very professional, courteous staff, nice clean well lit waiting area. Highly recommended.

Twice, I have rented a car online from this store and twice I have been turned away because they over-​booked and had no cars for rent! Two times!!! I ended up having to go to Ontario Airport. i will not waste my time again with these losers!!! There is a Hertz in Yucaipa that is very good, but they’re not open on the weekend. So if you want to return the car over the weekend you cannot do that here, and you must rent the car for an extra day. This Enterprise is supposedly open on Sunday, and that is the reason I wanted to rent from them. But heck, allowing you to make a reservation and then not have cars!!! NOT Acceptable!!! I’ll just drive to ONT from now on.

Excellent customer service. Happy customer.

I rented a car here this last week and have always been inpressed with their service. Staff are friendly and make conversation, despite rude customers. The cars are clean, usually gassed up and ready to go.
The inconveniences, though minor, are as follows: last minute rentals are often hard to get. This location is more stocked than others, but I’ve seen quite a few customers fail at trying to snag a rental. Occasionally, they are late getting cars and the loby backs up, usually during high volume times. Lastly, they have made a billing mistake and accidentally billed 100 bucks too much. They were quick to rectify the situation.

Excellent costumer service. Everyone working there is knowledgeable and happy to help you. When my car had to go to the shop they picked me up with in 20 minutes and accommodated my last minute reservations.

Just picked up a car from Redlands location. Made a reservation online. Was close to my home so I walked down there. The wait wasn’t unbearable so my turn wasn’t too long.
I realize most companies ask for a credit card for a deposit, but when making the reservation online the terms said pay the insurance now, pay the rest at drop off. It did not mention a deposit. I was not expecting to pay double the cost of the car up front and get a refund on the tail end. But I needed the car so it is what it is. Most of the time a debit card is fine as long as it covers the deposit. Since I was only giving them my debit card I had to provide them with a pay stub and utility bill, none of which I carry with me unless I am warned in advance. I didn’t want to walk back home and then back to the place (it’s hot in southern California), but I was able to pull them up on my phone, but it took a while since I don’t know all of my login information right off hand.
Anyways, finally got everything settled and we go look at the car. Everything is fine and it comes down to final cost. I just happen to notice that the insurance I paid online is about 50% less than what it says on the form I’m signing. When I ask why, they said this car has higher insurance than what I booked. No one mentioned that I was being upgraded and if I wanted the car I booked I had to wait two hours while they cleaned it from the drop off. It’s 1:30 in the afternoon. I booked the car for noon. Why would I want to wait until 3:30 for the car I reserved at noon? I asked them why wouldn’t the insurance be the same as what I agreed to online but they just said this car has more insurance and eventually agreed to give me 15% off the car price. Finally just said whatever and got the car.
Also, luckily I’m not going out of their travel area, but there’s no mention of travel restrictions online as to which states you can go to. Other rental companies make that information available up front just in case it affects your travel plans. But I will say they were friendly. Very polite as the fees keep racking up.

Unbelievable, they were 5 stars just last year, now sub par, disgusting used, dirty, smelly, accident rehab vehicles is what you get… NO THANKS!