Department Of Motor Vehicles

This place feels like a free urgent care filled with smelly people and rude unhelpful staff. Thanks Jerry Brown and Obama for allowing anyone to be able to get a license and vote.

Got here early to bring my niece to take her written test (¼/​2016 @ 8:20 am). The lady giving out the numbers is SUPER RUDE! They literally just opened! I was standing in line with my niece and I received a phone call for work (self employed) and my niece walked up to the counter I stepped aside and she practically yelled at me telling me «no cell phones allowed at the counter!!» Pointing at me and all. I told her that I was with my niece and I am not going up to the counter and she responded with it doesn’t matter! Get off of it. She then gives my niece instructions and points at me and goes «and you, go sit down over there». FIRST OF ALL, there are NO signs saying anything about this, SECOND OFF, I was NOT at the counter or close to it. IF YOU DONT LIKE YOUR JOB THEN DONT DO IT! NO REASON TO FEEL AS IF YOURE MORE SUPERIOR THAN OTHERS WHO YOURE SUPPOSE TO HELP! Management needs to step in and take a closer look. No one likes being at the dmv let alone having to deal with bitchy attitudes when they’ve only been open for 10 min.

What a joke. Made an online appointment to register a vehicle, waited 15 mins after appointment time (they wouldn’t check me in early even though I showed up before appt time), waited over an hour to have my vehicle inspected… was told to go back in and go straight to a window to complete the registration. Stood at the window while no one helped me for over 20 minutes. Inefficient, unhelpful and ridiculous. When I don’t do my job I get fired. What’s the point of making an online appointment if you still have to wait? I hope one of their supervisors or managers are reading this. This office sucks… if I could give it no stars I would

My review might be lame, but I just went here to take my written test and honestly the people that I went through were so nice, this older lady that help me right before I went in to take my test was so nice she kept saying that she liked the color of my hair (It’s purple btw) and she told me my name was so cute and she kept giving me compliments, she was so nice, I like the people here super nice.

Was in and out within 15 minutes. Make sure you have an appointment! The staff was friendly and they took care of my renewal with ease. I was pleasantly surprised by my experience here.

I gave this DMV three stars because the food was not as good as I hoped… Maybe they should hire a new chef, because everything tasted like paper!

They are helpful and if you actually come prepared and show them respect, then you won’t have a problem. It’s the dmv people. Of course you will hate it, the workers aren’t a fan of your petty complaints either.
Word of advice… If you have an appointment, show up at that time. Not super early, because they will make you wait until your exact appointment time. If you’re late, don’t be.

I had to get my license renewed and it took about 2 hours and 20 minutes. It was clean and air conditioned. Everyone was nice and the lady told me there was an hour and a half wait so I could leave and come back if I wanted to. Because I was given a heads up by the lady that was helping me I felt prepared and wasn’t annoyed that it took awhile. If I had to go to any DMV Id come back to this one.

I’ll buck the trend here and say that I actually had no issues with my time here. Of course, I had more time than most people, so my 2 hour experience once I got in the building was probably more time than most people can spare.
Based on previous Unilocal reviews, I was scared off by the idea of little to no available parking, so I opted to take 2 buses to get here. The parking lot was indeed filling up fast. I ended up arriving 45 minutes early before they even opened at 8am. I thought I’d be somewhere near the front of the line when I showed up at 7:15. Nope: There were already about 35 people in line in front of me. At 7:15am. When an employee came out around 7:30 to direct people who had an appointment to go line up on the other side of the building, only one guy moved out of line. The rest of us all somehow decided to try our luck that we would be seen the same day without an appointment. The same employee came out later on with a cart of random forms (some in Spanish, which he can speak). He asked each person what they needed, and then he gave them forms, and wrote them a letter sequence on a Post-​It depending on their issue. He is the same guy you may see when you finally get inside the building (to line up again).
When the door finally opened, they had a security guy let in a dozen or so people at a time. Once you do get in, you will see that their inside line can really only hold that many. I give them props for even having this system. I could tell that they probably thought this was the most efficient way of having people seen. The interior definitely looked like it has seen much better days. You can see the stains in the cubicle wall in front of every window. I think it was around 10am when the guard no longer had a line outside to direct inside.
I had several things I had to take care of, so I had to literally go to 5 different windows and be in contact with 4 different women and 1 man. Your needs will vary. After being let in the building at 8am to line up again inside, the first window was with the same guy who gave me a form outside. He took the Post-​It he gave me outside, provided info based on the special code he had written, and then re-​assigned me another alphanumeric code, this time for the screens to announce which window you’ll have to go to next.
A word about the alphanumeric code they give you: I assume the first letter represents the reason you’re there (license renewal, first-​time driving test, registration, etc.), and the number represents your place in line with that issue. When I was in another state’s DMV, I noticed that all of the people with «J» tickets were all teenagers, all probably waiting to get their driving test. I had multiple reasons to be there. I had a «B» ticket, which may or may not represent a new driver’s license (or a renewal of a previous license). So, don’t get mad if J55 gets called before your B53 ticket.
After getting my code from the first window, I waited for about an hour until the screens told me to go to the next available window. I was lucky to have been given window #11: The woman there was young and not battle-​weary (yet). She seemed to be someone who still had enough energy to be friendly and not be as rude as one of the women I had to see later.
The next 2 women were courteous, and the last one was someone you can tell had been at the job so long that she was biting people’s heads off when she thought they were asking stupid questions.
I liked that I can still get the same license # I had before I left the state, which I’ve always memorized.
So, yeah, regardless of the time you get here, you will have to expect a wait. Think about it: If there were 35 people in front of me without appointments at 7:15am before they even open at 8:00am, imagine how much time that adds to the people who come in several hours later, without appointments.
But I haven’t been to a DMV (in 2 states) where a long wait wasn’t the case. I never go to a DMV expecting to get out in less than half an hour, even with an appointment.

The absolute worst DMV experience you will ever find. Don’t expect to be helped by people who appear dead at their own job. You’ll find better service at a fast food restaurant.

Worse ever arrive at 2pm got my number after waiting for 30 min in line since the lady likes to talk to every one that’s checking in so annoying. Then I was told the wait time would be 2hr & 30min fine I get it it’s a small place so I go get some food get back 2 hrs later the numbers only have gone up 3 numbers like wtf there was only 3 – 4 people working. And no seating and parking was horrible. DONT GO THIS DUMP. At the end I just left because I wasn’t going to wait 5 hours to be called .and cell phone allowed really

The wait times take forever they can’t just call numbers they call the same group of numbers it slows everything down

Do not bother coming to this DMV location. My boyfriend had a 12:00pm appointment and we arrived at 11:40am. We waited in line and by the time we were attended it was 11:50. Then the employee told us we had to wait until 12:00pm because we were too early. We waited until noon and the man was no where to be found. The lady at the window next to us took 3 people in line until we shoved ourselves in the line to be attended. By this time it was 12:30pm. It is now 1:45pm and he is finally about to take his test. Please do not waste your time people!

This is by far the worst DMV around. I thought twice about posting this review, since this would cause other options to become more crowded. In the end i feel it be a disservice to not give the heads up.
You will wait upwards of 30 – 45 minutes before you even get into the building. Once you reach the internals of this less than dazzling modern stucco structure you will be greeted by grumpy security guards and even more irritated main counter staff.
After securing your golden ticket equipped with arbitrary numbers and letter you will face a wait greater than an hour surrounded by crying babies and smelly members of our local community. At some point you will try to figure out the pattern of numbers and letter located on your ticket. Don’t bother you won’t figure it out.
Get an appointment or go to another DMV, you’re welcome…

Whenever I need to punish one of my children I bring them with me to the DMV and tell them that I’m checking them into jail. The driver’s license line is where they will have their mugshot, and the bathroom is where they will probably be wedgie’d by a fellow prisoner. This is as much an attempt to make the experience less miserable for myself as it is to teach them a lesson about obedience. That being said, there are still a few staff here performing good customer service.

I had to visit the Redlands, CA DMV for a drivers’ licenser renewal, including an eye examination and a rules of the road test. At first the Redlands DMV site stated that a reservation was not available in Redlands; it later said that reservations were available, but only after my driver’s license expired. So I went today, a Wednesday, about ten minutes before it opened (9:00 AM) without a reservation. The line went outside, around the building, to about half its length. It took a total of about three hours to renew my license. Everyone was nice and everyone appeared to be working hard, but there were just too many people who had to be helped.
My recommendations to make your visit as less toxic as possible: 1. Make a reservation as soon as you are made aware you have to visit the local DMV. 2. The reservation does you no good if you can’t find a place to park – rather than get there three hours early, you might try the Ross’s parking lot or the JCPenny lot across the street. (Don’t arrive early for your appointment – today the clerk was making people wait until it was time for their appointment.) 3. Remember that what doesn’t kill you makes you stronger…

Took my daughter for her behind the wheel test. Very organized and friendly staff. Her examiner was friendly (Linda) and professional. A little short staffed on examiners as she was the only one who was also doing vin verifications. I will be back to take my son in a few months. Thanks !!!

wait is taking forever!!! even with an appointment! i hope they do something about this!

Found cool app to show me wait times!
A friend told me about a local startup that has an app to show wait times. It’s free and the DMV is a part of it.
It’s called walo and there is a link on the website to download it (
). The wait time was spot on.

3 stars for the fact that they were extremely prompt on my appointment but were extremely rude to everyone. You may hate your job DMV workers and I know you are tired of the dumb questions our society asks on a daily basis and your day to day tasks, but wow what a miserable way to spend 40 hours of your week. Smile and sound cheerful for once, maybe you will get better reactions from people who don’t want to be there anymore than you do