Auto Locators

Me and my wife did alot of research online to find a good used car lot to purchase an suv, after finding auto locators we headed over to check out the inventory. After arriving all seemed great, we looked at two vehicles, a Toyota Sequoia and a Chevy Tahoe. Long story short, we decided to buy the Tahoe. Fast forward 2 weeks, temperature gage went up to three quarters while on the freeway, pulled over at a orileys and popped the hood, notices the dexcool reservoir was empty, filled it up and temp went back down. Fast forward another 2 weeks, same problem, added more dexcool and regulated the temp again, drove over to get an oil change and the mechanic checked out the SUV, i told him i was losing coolant so he said he was going to run some tests. After doing so he told me to call the dealership where i purchased the Tahoe and let them know they had sold me a lemon of a vehicle with bad heads. After contacting Kelly over at auto locators she said they were trying to scam me and asked me to bring it in, had the“mechanic” on site run some tests and he determined everything was“ok”. Took the tahoe back to my personal mechanic and he ran even more tests and told me that in fact i did have either blown head gaskets or cracked heads. Called Kelly back to advise her about this and she basically disregarded what i told her and acted like she knew better then my professional mechanic. Oil pressure was also low, so at that point her“mechanic” removed the oil filter and noticed it had a bunch of gunk on it, and the oil that came out was clumpy, i found out later it was basically the oil mixing with the coolant that caused the gunk. They advised that the oil pump get changed out and they wanted me to be responsible for half of the cost even though i had just purchased this SUV from a «reputable» used car lot. They did the work and we continued to have problems with the vehicle.
After all was said and done, it hasn’t even been a year and i had to spend 2k on new heads.
Now here is why I’m going to give Auto Locators 5 stars. I got a call from Skye the night after i posted this review, we had long conversation regarding the issues and we were able to come to an agreement and sorted out all the miscommunication between Kelly and the auto locators mechanic that was there at the time. He invited me too come over to the dealership so we can sit down and talk face to face. When it was all said and done, Skye offered to pay for half of the expenses associated with the head repair (parts and labor). Kelly cut us a check for the half that they said they would pay for.
The point of this review is to say that it really goes a long way when a dealership is willing to except responsibility for a issue that came with one of there vehicles, and was fixed a year later with my money. They made it right and i completely respect Auto Locators for that.
There isn’t very many businesses that would hold themselves responsible in this kind of situation but they really stood behind there product once they realized the original diagnosis of bad heads was accurate. I will go back and purchase another vehicle from them.

My husband and I went to buy a car after his work car went out. After a lot of Internet searching we decided to go to auto locators. We were very pleased with the service and personal attention we received. I’ve already told my friends and family this is the place to go. The GAP and car warranty they offer is top of the line. This was the best car buying experience we’ve ever had. We love our new addition. Thank you auto locators.

I just purchased another vehicle from Auto Locators. A lifted Yukon, and I must say, I am in love with it. Superb service!

I love this place. Friendly service & they really know their jeeps! Every time I drive by they have new and used custom jeeps for sale and unlike other used car dealers around, every car on their lot is super nice. They even have their own repair shop so keeping your car running smooth! They have good looking vehicles of all types but If you want a Truck, jeep, or 4×4 DEFINITELY come here first.

I just bought my 3^rd car with Auto Locators. The love and care that Kelly, Skye and Rachel have for thier customers is unbelievable. I did not intend on walking out with the car I had my eyes set on but I did. Their professionalism is outstanding and they always make you feel comfortable. The quality of the cars are always above average. This is the place to go if you’re looking for a great used car.

I have actually never posted a review on Unilocal before, but after our experience with the team at Auto Locators I felt compelled. I’m a big fan of supporting local business, and when those businesses do a great job they deserve to be recognized.
We bought a Lincoln Navigator from them the day before Christmas Eve for a very fair price. The car is beautiful and very clean. Three days after purchase, an O-​ring went out in the suspension. These things happen, and it couldn’t really have been predicted. I had the car towed to their lot, and they immediately went to work to figure out what was wrong. They apologized over and over, even though it really wasn’t their fault. Within about 2 hours they determined what was wrong, fixed it and sent us on our way.
Scott, Kelly, Skye and their entire team made us feel so comfortable and welcome through the whole process. There was no pressure, we felt like we were hanging out with friends. We live in Orange County, and I will come back here first when I’m in the market for a new car.

I’ve been shopping for a Jeep Wrangler Unlimited for 2 months. I live 90 miles from this dealership and over the last week I have been working with Kelly. She went above and beyond to answer all my questions and provide me lots of photos of the Jeep. Tonight I drove up from San Diego and had the best car purchase experience I’ve ever had! The Jeep was exactly as described and Kelly had all the paperwork ready to go! She was very professional and organized. I appreciate the time she and the staff took to help answer my questions and allow me to get all the details before driving up.
Thank you so much for not just my sweet wrangler but for being a true professional during the entire process!

These people sell over Blue Book!!! The sales person, Kelly saw my son and wife walk on the lot and instantly thought, «suckers». She tried selling them a car that was over retail Blue Book. When I called and asked why that was, she explained that it was because they just put on new tires. Well, the Excellent Condition Blue Book price was $ 600 under what they were asking. Excellent condition would mean that it had new tires. Kelly would not budge, one penny. She then explained to them that there is a fee that the bank charges the dealership for a first time buyer and that fee would have to passed on to my son. That is a violation of a federal lending law. I confirmed all this with her and even after I explained to her the violation, she kept talking over me and didn’t really care.
Do yourself a favor and don’t go here!