Snethkamp Chrysler Dodge Jeep Ram

I’m a repeat customer at this dealership and will NOT be returning. They tremendously undervalued my trade in and with the concerns they have on this high end trade in, they didn’t even address many of the problems so the next owner will inherit them.
They purposely misrepresent their prices online by offering deals that no longer exist. It’s false advertising that they promise to fix but never do. What really was disappointing to hear was that the dealership tries to make the most money from customers as possible. This was straight from the sales manager’s mouth. I countered by offering that it’s really about fostering longstanding repeat buying relationships with customers to which the manager barely said a word.
If I’m buying a car worth the price of a home then you would think they would care about our experience and try to have both parties feel happy. The manager offered a free oil change. Everyone gets a free oil change. I hope he realizes I didn’t buy that he offered something special to me. I read online some customers have had success getting warranty extensions after their deal was done but not at this place. This manager said it’s impossible. I think he failed to understand my online presence with the Viper Community is strong and my never returning to the dealership along with advising against viper owners entering there will be worse then just giving me the discount from the start. It’s sad to hear they don’t try to retain their customers like other dealerships. This isn’t opinion, rather directly from the sales manager’s mouth. When I went for my free oil change they didn’t even interact with me. It was slow there and my sales rep just stayed on his phone.
As stated, they false advertise their deals, don’t focus on customer retention and are flipping my viper right now and haven’t had time to fix very needed issues. I’d stay away from this place and my previous Viper for the reasons I stated.

Terrible. Lack of communication, kept my truck for 2 weeks for a recall and oil change then tried to overcharge me at the cashier window. Ugh. Don’t go here.

Worst service department I have ever dealt with. I came in for a routine oil change, but they wouldnt have known that because nobody even acknowledged the fact that I had pulled my vehicle in. It wasnt until I interupted Walter having a snack that I finally was noticed. I was qelcomed to Snethkamp with «What you need?». I was then pointed to a desk where I was told «Youre all set» and became more confused. I told them that I havent been helped yet and was then passed off to another person. I wont becoming back to Snethkamp Chrysler Jeep and Dodge even though its where I purchased my vehicle. I will take my business to Westborn Chrysler in Dearborn. I have the owner, Doug Moore runs a tight ship.

Went in to browse. Wasn’t interested in making a purchase THAT DAY but I wanted to get information, as it would’ve been my first vehicle purchase from a dealership. The reps basically told me to come back when I had the money and was actually ready to buy.
My ex went in later, to purchase a vehicle. Fred Dodge was the rep we dealt with. He made sure she got into a vehicle, but when we had questions, post-​sale, he wasn’t very helpful. The vehicle was missing caps to the oil and coolant containers and he blamed everyone else, instead of just addressing the issue.
I wouldn’t purchase a vehicle from here, for myself.