U-Haul Moving & Storage of Redding

Plan on a long wait to pick up express checked in reserved truck. Under staffed. Very frustrating.

So I am moving and needing to rent a truck and car dolly. After looking at the prices! The haul is very expensive, so I end up saving 400 dollars by going with budget, I’m moving from redding to Utah. Anyways I couldn’t find a car carrier to rent from budget so I went into the store on cypress across from Lithia and asked if I could rent a auto transport and tow it behind a budget truck, the young man, blonde hair slim had said yes We don’t care what you pull it with as long as you don’t damage it, I restated so no problem me pulling up in a budget truck to rent your car transport trailer? He again said no problems, so I reserve this three weeks in advance only to get a email the night before I leave redding Notifying me that I cant use u haul equipment with another brand rental !!! Can you believe this and just said sorry !! And with no sympathy and no help with trying to give me options she hung up leaving me with no time to find anything and now I’m stressed out cause I have to tow my car. Very unprofessional manner very bad customer service and a rude tone to boot !!! Stay away and go with budget as I told them what happened and Greg from Medford Oregon saved my bacon and found a trailer getting repaired with a broken light and put it back in service and went the extra mile to try and help my situation!!! I will always be grateful and go with budget truck rental, So I drove to Medford Oregon from redding California to rent the only auto transport trailer !!! NOTICE to NOR CAL residents, when your calling to price your truck rentals STOP !! Save and drive to Medford, you will save over 60%. Try it. Calif has a premium on all rental truck and trailers. Due to more people leaving Calif than moving into, so just a short drive over to Medford will save you plenty, Good luck and stay away from POO-​HAUL !!!

Unfortunately, I had to stop in this uhual because our trailer broke after traveling 400 miles because the people at the uhual that I picked the trailer up from rigged it so that they could get my car to fit onto it. Luckily, I had the pleasure of being helped by Ventura. I explained to him what happened and that I still needed to travel another 600 miles and he took care of me. He switched the trailer out and did all the paperwork very quickly. I had no problems and he was friendly. Everything was done in a timely manner and I am grateful that I was able to continue with no other issues after that. Thanks Ventura.

AWFUL! We rented a uhaul for 3 days. We picked the uhaul up Sunday (the man who helped us Eric, was super nice and easy going. Thank you Eric!) and loaded it up. On Monday morning we went to pick up the auto transport for our car and the man who helped us was AWFUL! His name was Charles R., and he was rude and very unprofessional. We have never used a uhaul before or towed in our life. On Sunday Eric told us it was no big deal and they could walk us through hooking up the trailer and car in the morning. We got there around 8:30 and the only available person to help was Charles. He was impatient and frustrated at my husband’s inexperience and he wasn’t afraid to show that. When he didn’t direct my husband to a good place to load up the car on the trailer, my husband was driving around aimlessly (for the first time with a trailer) trying to find what he thought was a good place to park. Meanwhile, I am standing by Charles as he makes a rude joke about, «Oh I guess he’s confident doing it over there» when it was obviously a terrible place to do it but he didn’t want to tell my husband where to go. He then walks off while I go over and try to direct my husband to a better spot. He was gone for maybe seven or eight minutes so my husband parked the uhaul and we went to find him. When I asked him «Are you going to help us,» he acted like he was getting paperwork ready for us. I asked him if there was anyone else who could help us and then he seems like he wants to help us. The whole time he had the worst attitude and made a stressful situation more stressful. He should not be working with customers. He has the attitude of a dad talking to his child, when he is getting PAID to put on a smile and be polite to people. Don’t treat customers like they are your kids. If this is your first time using a uhaul and towing a car, maybe go somewhere else where people will appreciate your $ 600.

I just rented my second cargo trailer in 3 months. I looked through the past reviews and was a little surprised. I haven’t had any problems with the trailers or any issues with the employees. Pleasant interaction between the two men I dealt with.

The owner/​manager is not customer friendly and I’m thinking not paying the employees well based on the lack of service. I would go here again as a last resort but would prefer to go anywhere else first. I’m not sure if the grumpy guy is actually the owner or a manager running the business into the ground.
***update on 9÷20÷15− I need boxes so I gave this place another shot. There was only one employee in sight with 6 people in line and cars parked everywhere. On the upside I didn’t see the grumpy manager but his absence didn’t improve a deplorable experience. I walked out without purchasing and went to Ace on Eureka Way and I’m pretty sure I paid more… but it was worth it.

Let me start by saying I have moved quite a few times in my day. From moving furniture, large speakers to cars and trucks etc. I have had three separate interactions with this particular Uhaul. The first was ok, straight forward and uneventful, staff was curious management was not seen or needed. The second interaction was when a rented a 6×12 and was head to Mt Shasta, the tire blew completely out at 45 mph, I was stuck on the side of the road for hours which is a given, when I finally got back to Uhaul I was told I would have to pay another day because it wasn’t back in time. I simply paid and went on my way. My last interaction and the reason I’m writing this negative review was pathetic. I was renting a Uhaul to move furniture across county, reserved it months in advance, arrived early, staff was helpful getting me in the truck and honestly genuinely nice and caring. The first truck had an oil pressure issue that kept spiking so I brought it back. The second truck ran fine until I filled in up with Gas and then it wouldn’t start. Uhaul Maintance came out, tried to jump it, wouldn’t start, tried ignition fluid wouldn’t start. I was told by Uhaul I had to wait to have Uhaul find a specific tow company to get the Uhaul back to there lot. Whatever such as life again I guess, when I got back to Uhaul, I made a copy of my receipt and had it put on the managers desk along with my name and asked them politely to call me. I was suppose to leave on wed night from Redding but due to Uhaul management wasn’t able to find another rental and leave until Friday. I did not ask for compensation for the time they delayed me in my travel or how I had to reroute the entire 1,800 mile trip with planned hotels. I simply asked for my gas that I put in the second truck to be refunded. I never received a follow up call. I have called four times to the store and hung up on all four times. The fifth time I called the manager.
Scott Janson #530−524−8347
I was very polite in letting him know who I was, what I wanted and that it would be the last time I would be contacting him and my lawyer would be calling next. This will be the first step. Then BBB, chamber of commerce and then court.

Vinnie did an awesome job super personable. Took time to add wiring to our truck to make it able to tow a trailer. Highly recommend.

a upack move fm Atlanta to redding. Atlanta folks/​facility are superstars, excellent in all respects. redding facility exactly the opposite. zero stars, except for Eric who infact admitted our 3 upack boxes «had arrived a day or 2 ago»…but staff forgot to call or email us to let us know. how nice. we had stopped in last week to let them know the boxes were enroute. gen mgr exhibited a really could care less attitude and one staff member did not even know or had ever heard of the insect form that is required for all shipments coming into CA. one staff person, of color, was manning the front desk after I watched him park in the propane only parking space and sauntered in to take up his duty station. I waited/​waited for him or anyone to look up and offer help or even acknowledge I was there. it was bad, really bad. suffice to say, you get the idea. i even mentioned to asst mgr the attitude and parking in front of the propane only parking spot — twice — was advised we really don’t care where employees park. I advised he should maybe change the sign to employee parking. nah. Eric Strible was excellent, loading up the boxes onto the trailer, taking 1 to unload to return and get the 2^nd & 3^rd. I really believe Eric was doing his best to make a bad situation better and exhibited the sort of professionalism and willing attitude that one would expect in a national company. I will not use uhaul for any purpose again — except to get my propane tanks filled… if I can find a parking spot.

I went to the facility asking for help. My U-​Boxes should have been delivered already. They could not tell me why my U-​Boxes were so late or where they were. I didn’t really get help and I eventually figured out why.
Let me save you the long story and give you the quick version: I have no proof, of course, but by withholding my U-​Box delivery until the last minute, my U-​Boxes cut into a second month by only a couple of days. I was charged for a second month’s rent on those U-​Boxes.
And guess what? U-​Haul doesn’t pro-​rate the rent!
And guess who reaps the reward of that rent? The receiving U-​Haul facility, the one that decides when to deliver the U-​Boxes to the house. Just delaying that delivery by a few days would reap huge rewards, such as collecting a month’s rent on several U-​Boxes when in fact it was only a few days, and those days could have been avoided.
I won’t be using U-​Boxes again. And I’d never rent any equipment from this facility.

Eric and Vinnie, from the Redding, CA., U-​Haul division, paved the way for a wonderful truck rental experience. After learning I was having a frustrating time renting a U-​Haul truck through their Belmont, CA., division, these two gentlemen offered a viable solution. They knew every time I saw their corporate’s telephone number, 415−570−4000, on my cell screen, I cringed wondering what they messed up this time. With each «Confirmation» telephone call, they’d tell me my truck would be ready. The only problem was they had me picking up my rented U-​Haul in an incorrect city on an incorrect day and at an incorrect time. After the 4^th such call, I finally walked into the U-​Haul division on Cypress Avenue in Redding. I was greeted by Eric and Vinnie who helped me secure a 26-​foot truck, which I picked up at the correct time on the correct date. It was easier for me to double-​back on my five-​hour trip to the Bay Area than it would have been to rent a U-​Haul one way and have an extremely frustrating experience with everything going wrong.
Thanks to Eric and Vinnie, located in Redding, CA., for providing their customers with exceptional service and over-​the-​top professionalism.
Sincerely,
Deborah Gilson,
Redding, CA.

Horrible service! Will never use again. Drove 11 miles and had to put 10 gallons of gas in to get the needle back where it started. Rude and unfriendly workers. And never gave me back my deposit. Said it would automatically go back to the payment card I used and NEVER did! Will use any other service or location before I come back here. Renters be warned.