TJ Maxx

It’s a hit or miss spot. Found some great finds in the past, never had a problem. This last visit though wasn’t the best. The customer service was what did it for me.
I went in to browse and pick something up for my mom that she had asked me to look for. Found something similar to what she wanted. At some point while I was shopping the tag had fallen off in my handful of items. When I got to the register, they told me that they needed the tag, so I said I’d go back and grab another. I wasn’t able to find the exact same size, but I found the same item in another size that had a two dollar less difference in price (12.99), but I asked if they could adjust it to the original price of $ 14.99 (I’ve worked retail registers and have been able to that in the past for customers… and I was not, by any means, trying to get it cheaper than it was on the original tag, I just needed it matched). The clerk said he couldn’t do that, but he was aware that the original price was the $ 14.99 that I had seen on the original tag when I picked it up. He said he’d have to go find something at that same price, so I said that was fine and I would wait. Almost immediately he came back with an entirely different object that was more at $ 17.99, and said it would have to be that price, since his manager told him that’s what it would have to be if I wanted it. I told him no, that I would pass then. The entire time, the kid was on his in-​ear piece talking to someone «in management» and they were telling him what to do as he was whispering back as quietly as possible. I am usually someone to give the benefit of the doubt, but for some reason, this experience made me feel like I was being accused by them of trying to get it for cheaper so they upped the price. Needless to say, the customer service experience kind of ruined the whole thing for me.

Allow me to begin by saying I am, and have been a frequent customer of this (Redding, CA) and other TJX locations for years. I have never encountered such horrible customer service and blatant disrespect from staff in any establishment as I did last night (11÷25÷15). The associate I had the «pleasure» of meeting was named Mariah and was working in the fitting room department. Here is a short version of my experience in your business.
I found a garment on the rack in too large a size but wanted to try it on anyway, while in the fitting area I spotted the same garment in the correct size on what appeared to be a return rack still on the sales floor. When I inquired with the fitting room associate, Mariah, she informed me that it was already spoken for and that the customer was still waiting to try it on but was no longer in the store. Somewhat of an odd story in my opinion. Nonetheless, Mariah continued on to tell me she could take my name and I could call back In a few days to see if the garment was still available. Not quite worth that much effort to me… I returned to the racks to hopefully find my size. After another 45 minutes of browsing unsuccessfully I returned to the fitting area to try a few more items, only to find the desired garment, untouched and on the same return cart.
Naturally while purchasing my other items I again inquired with the cashier about the status of the garment I was interested in. I also informed her of my previous interaction with Mariah at the fitting rooms as well as the particular exchange of information to avoid any potential confusion. The cashier, unable to answer my question, deferred to Mariah subsequently calling her up to the register. Mariah approached the counter angrily placed both hands down, rolled her eyes in disgust at me, then proceeded to, in the third person and most disrespectful manner, explain to the cashier, not to me, that I was «, already informed of the status of the garment that it was spoken for and unavailable for purchase.» Taken aback by her lack of candor, I responded that the item was simply still on the sales floor and seemed to have been forgotten, I was simply interested in purchasing the item if at all possible. Mariah then proceeded to raise her voice to inform me that it was to be her mothers garment… Obviously I requested the name of the manager as well as the involved associates.
I’m uncertain of TJ Maxx employment policy but withholding un purchased product and responding to item inquiries with the utmost disrespect and malice towards your customers doesn’t seem like a model for success. If this associate retains her employment I will no longer be a loyal customer.

Got checked out by a guy with tons of piercings, and he was so rude. I got to the register and he said «hi» and he didn’t talk to me the entire time I was checking out. Not only was it extremely awkward, but when I went to grab my back he hit it towards me and didn’t say a single word… Wtf.

Best customer service ever, especially from Stefan Lugo! Best employee! He really helped me find what I wanted! I didn’t see any other employees as enthusiastic as him!

One of my favorite stores. Why? Home items & shoes.
1– Inexpensive– maybe not as cheap as R_​_​s but WAY cleaner & shorter checkout and higher end selection. Worth paying the extra dollar.
2– Amazing bargains. Cynthia Rowley vase normally eighty marked to three? Thank-​you! Work-​out shoes for twenty? Almost unheard of!
3– My go to for: Towels, lamps, décor, Xmas stuff, gifts, shampoo, sunglasses
4– New items– I check in every 3 weeks or so. It’s boring to go to stores that have the same thing month after month.
5– Consistently friendly checkout– how often does that happen? However, even if they were b_​_​_​_​s I would still shop here!

I really enjoy this store. The staff is always friendly and if the check out line is long, they call extra staff to help check out. I find great stuff for a fair price. Every once in awhile, there will be something that is overpriced, but not often. The only reason I gave it four instead of five stars is because it is quite small. But hey, we are in Redding.

Friendly service. The place was clean, too. There were plenty of choices to select from. What is everyone else expecting of a TJ Maxx.

Bad customer service. You would think that they would be more helpful. But they’re not. I even got an attitude from one of the workers. I don’t think I’ll be going back to this store!

You have to pretty much go up and down every isle if you want to make sure you don’t miss anything… the departments are not that easy to understand. There is a lot of good home décor stuff, but the prices could be a little cheaper for the quality.
Today is Earth Day, they had the dressing room lights off, not dimmed, completely off. When I complained to the associate she said since I live in town I could come back another day… nice… so don’t expect any high-​class customer service from this place…

Hardly anything for men. Lots of home goods so my mom would love this place.
I thought TJ Maxx closed years ago. So I was surprised to see it open. I remember the jingle «Tah, tah, tah, tah, t j maxx!»
LOL.

I love this store, however this location is lacking in the clothes department.
It never feels Organized and they seem to change around a lot. The men’s section is very much lacking.
Sometimes you can find good deals in the home department, but it takes a little looking around.
I must wear that while I was in here I was going through the dresses and on a dress noticed a huge cricket on the clothing. So wash everything that you buy from here before you wear it.