The Home Depot

Fun is when you pay Home Depot $ 80 to install a new oven and the crew Home Depot hires shows up without the gas valve adapter they need, and refuse to do the install – ever – because Home Depot won’t pay them to find an adapter and return. So after negotiating, they sit there while you unhook the old oven (they won’t even do that, because that would require them to turn the valve off) so that they can haul the old one away, and leave the new oven in the middle of the kitchen. So that leaves you having to do all the oven/​range assembly (included in the installation price) after you go to the hardware store and buy the adaptor.
On their way out, the delivery guys do their «when Home Depot calls, we get graded 1 – 5, and please give us a 5» pitch. Fellas, when Home Depot calls, I’ll them that their installation contractor can take a flying fuck at wood chipper.
Seems like a one-​star review, right? Here’s why it’s not: In order to hook up the oven to the gas line, I have to find that adapter. I start at Home Depot, where the give-​a-​shit dudes in the appliance and plumbing areas say that they have nothing that can help me. So I go to J.W. Wood, where after hearing me describe the adapter I need, they sell me something that doesn’t work. So I order the adapter online. I then return to Home Depot to piss and moan about paying for installation and having the installation crew show up unequipped for the job. The woman in the appliance section walks me over to a woman in the plumbing section who quickly finds exactly the adapter I need. Those gals did me right, and saved Home Depot from a one-​star review. I got my stove hooked up that day – took two minutes, though I did waste the entire day trying to find the adapter.
The lingering pains-​in-​the-​ass are that I still have to return that online purchase, and I still have to call the guy at Home Depot who’s in charge of installation and tell him that I have a refund on the installation coming. Thanks, Obama.

They have everything you could ever want or need, but on my last 2 visits the apron clad employees I encountered to inquire as to were I may find the items I needed had no idea were to find them. Last time I was there I followed an employee around just to find out that they were looking for another employee who would then lead me to my destination. It was a bit frustrating.

Doing the remodel of our kitchen, Karen is really helpful for the new cabinets design and the whole plan. I strongly recommend her if you need a new look for your kitchen.

I went into Home Depot looking to replace a sliding screen door that had a hole in it. I wasn’t wanting to spend tons of money and was apprehensive of the cost of replacing the old screen. In comes Floyd Keeran to the rescue! He sized up my old one, gave me some options, and when I said it was probably too much to me he offered to just rescreen the door for the cost of the screen. It just so happened I had a rescreening kit handy (after deciding it was too hard I had opted out of attempting myself). Within 20 minutes he rescreened the whole door and I was on my way… no charge! He did an amazing job and was super friendly and helpful the entire way. Much appreciated Floyd!!!

Home Depot was like «my best friend». They had everything I needed — there were lots of problems — but they stuck with me and corrected without any problems. I think it shows the heart and character of a business the size of Home Depot that they care enough about us to stand behind what they sell.
I am ashamed of those people in the Redding area who purchase things from Home Depot and put the «old» item in the box and return it. We had to order a water filtration from the internet because every time we opened a box, someone had already opened it and taken out parts or the entire unit was an old used unit. No matter how many times I return things I am met with a happy salesperson who helped me without any argument.
I recommend the Home Depot in Redding to everyone. Especially women who are uncomfortable looking for «parts». You will be met by a happy and helpful staff.
Thank you
Sally

Bad customer service and condition of merchandise was poor. After buying two bath tubs with damage and wasting over an hour each return due to slow, disorganized employees, I decided to go to Lowes. I was in and out in no time with no damage to product.

Went to Home Depo to pick up a few things for our home. Unable to locate what I was looking for and (unsure the person’s position) could not help me find what I was looking for. After 45 min of walking up and down isles I finally found some of what I was looking for. Sad thing is I had to go to another hardware store to get the rest of my parts. Poor customer service for a busy weekend store.

I came back with family to get a bathtub and a wall piece.
I had to wait for somebody to help us in installation services area and ended up leaving to get some other stuff done in redding.
Then once we were being helped on our second time back another customer wasn’t turned away when she had ‘one’ question. We ended up waiting for another 5min while she answered all this ladies questions. To make matters worse she didn’t even remember us even though she had been waiting for us. These people need to be trained in customer relationship management. Home Depot get your shit together and hire more staff.
I’m going to add an extra star only because we didn’t make an appointment for this visit.

I wish there were negative stars to give this place. This happened a couple years ago but I just started Unilocaling. I had bought a $ 350.00 ac unit and got $ 50 cash back. While walking out I began folding it up to slip it into my wallet and I realized it was a fake bill, I immediately went back to the register but the line was long and the checker directed me to the customer service desk. The guy there swore up and down that the checkers always check their bills. I told him that she obviously didn’t check for a water mark and only used the pen to test the paper. It was a poorly scanned new fifty on a bleached bill. He said he would look at the security footage and give me a call. I then told him that he didn’t even have my number. He sighed and got a pen and paper, he asked my name and number and as I was telling him my info I looked down at his paper and he was just scribbling on the paper! I told him to rewrite it and he did. I never got a call back. I shop at lowes now. I never stepped out of the security cameras’ field of view so they could see that I didn’t even get it in my pocket or fully leave the store before I returned the the register. They either knew they messed up or didn’t care enough to investigate. They stiffed an honest customer $ 50.

Terrible customer service. I purchased 2 boxes of florescent light bulbs to replace the ones I my garage. I was assured that I should buy the box of 12 because it was cheaper and if there was any problems I could return them. They were the wrong size and I could not use them… In the meantime I lost my receipt, but would have been happy with store credit.
I went to return the two boxes and was told that I didn’t purchase them there… That they belonged to lowes… I politely disagreed but was told that if they scanned in the computer I could get a return but if they didn’t then I must be mistaken on where I purchased them…
I needed some other items so I walked through the store and was stopped at the check out… «Do you have a receipt for those bulbs?» «No ma’am they are not a Home Depot product». She walks over and scans them, and then has to call the return desk to verify I came in with them. Bewildered I head to lowes… lowes doesn’t even carry Phillips light bulbs!
I head back to Home Depot and am now told they will return them but only one box since I have no receipt, I accept and ask to see a manager after my transaction was complete… I waited 10min and they never came.
The following day I return and it’s the same guy who tells me he can’t let me return them… I ask to see a manager again and she says she will allow it but my drivers lic won’t swipe on their computer… I tell her it worked yesterday, but she refuses. I call my wife who is unable to come so I ask my dad (a 70 yr old combat vet) he comes down and they tell him «I’m sorry, the manager won’t allow you to return these»… I ask to see a manager again and show him our id’s with the same last name… Not to mention our name is on our shirts… Reluctantly they allow it and proceed to tell us that they track all returns and we should be careful.
Condescending assholes!

I’d rather spend the extra money and go elsewhere. They tend to not know what they are talking about and that is if you can find anyone to help you. Their garden section is poorly managed. In Summer plants are neglected and they don’t discount them.

Has the best paint department, but my wife says the bathrooms are always very dirty.

Went to find something that had to do with electrical. A worker tried to help us but was a bit rude. Another worker came and asked if we needed help and I said. No the other man was rude so I am leaving. He said I’ll get the manager to help. Manager Rich comes and let’s me tale things out of boxes and test them. He also said I’m giving you $ 20 off this item. Pretty much half off! Talk about great customer service!!! I’m so happy I will always go back.

I’ll be happy to rewrite this review if things improve however, I am in the process of trying to get new carpeting for three of my four bedrooms and have had the worst customer service to this point. I notice there are no current reviews for this store. I would say it is because no one shops here but the reverse seems to be true. I think the problem is no one works here. Perhaps, management could add a few staff members to make things run more smoothly. I am pulling my order if things do not improve.
We stood in line for 25 minutes to get service only to be told one of the clerks was going to lunch and the remaining staff member would get to us when he could, which prompted us to summons the manager. Vic took care of us and we left with an order to have measurements taken of the three rooms. Now I receive a phone call advising additional trip fee and to pay via phone at XXX extension. No problem. I call the extension and they say they will have to transfer me to the flooring dept. (that’s the same flooring dept. which is tragically understaffed) No one answers, duh. We ask for the adjacent dept. ask that guy to summons someone from flooring and are told they are too busy but he’ll have someone call us back asap. That was two hours ago. I think I can see the writing on the wall… time to go to Lowe’s.

They are idiots, they will tell you anything to sell you something. Oh and give you the run around while doing that.

I will NEVER set foot in this store again! They are a heartless corporation that does not recognize our older Vets as military! Yesterday on the Eve of Pearl Harbor Day my Husband took my Grandfather there to purchase wood flooring after about an hour in the store loading all of the supplies onto the cart they arrive at the cashier who rings them up (over $ 2000 purchase) he presented his his military card and the clerk said oh you have to go to the customer service desk for that. So they trucked the cart to the service desk only to be told oh we don’t take that card. My husband asked to speak to a manager and the manager walked up made no eye contact with either of them, picked up a laminated piece of paper tossed it to the clerk and said I don’t have time for this and walked off. The clerk then handed the sheet to my Grandfather and said sorry we don’t take your card. This was like a slap in his face. We called the store manager and the corporate office with no response except sorry wrong card its store policy. Mind you, my Grandfather has been the Commander of the VFW in Anderson California on and off for 8 years. He is now the Judge Advocate. My Grandfather bravely served in the Pacific Theater as a Navy Frogman the predecessors to the Navy Seals. He holds a lifetime membership to the VFW. He was out of the house this morning at 4 to place flags throughout our town and has three funerals to perform today. He is a dedicated military man who loves his country. I cannot understand why the Home Depot Manager couldn’t even give him the time of day. I feel so hurt for him and I believe Home Depot should publicly apologize to him. The store policy obviously needs to be changed.

On the eve of Pearl Harbor day, my grandfather, an 80+ year old veteran of WWII, who served in the Pacific as a Navy «frog man.» The predecessors of the navy seals. He was refused his veterans discount.
The story goes like this. Grandpa was buying flooring when he asked about the discount. The clerk was unsure and called a manager. When the manager arrived she did not greet him, didn’t even look at him. She set a laminated piece of paper with military ID examples printed on it. She then informed the clerk that «these are the ones we accept and I don’t have time for this.»
Needless to say my grandpa did not purchase the flooring. He was so upset that he went home for the day.
Our vets deserve better. Not just my grandpa but yours as well.
I would have given them no stars but I had to in order to post this.
Since posting this earlier today The Home Depot in Redding has promised to call my grandfather and formally apologize. Thank you Home Depot.

Go to LOWES instead. My wife just left there. She drove to pick 3– 8 ft 6x6s. They are suppose to help you load the wood. She pulled into the loading area and they immediately told her to move the truck. All she was doing is picking up the wood. The guy was very rude when my wife asked if he would load the wood in the parking lot. He said no. Then when she got the wood the loader was telling her to load the wood. My wife is 7 months pregnant. You may want to work on your customer service. The people at Lowe’s are WAY friendlier. Never going to Home Depot again.

Had high hopes when I got such a prompt response from a Home Depot customer service rep. However, things have only marginally improved since posting my first review.
The «first replacement» washer quit on us after less than a week. We called the store and spoke to the manager, John, who said he would send a repair tech to us, rather than make us haul the broken machine back over the hill to the store. This new GE model is so new that getting parts for it is a problem. The manager agreed that waiting until Aug. 9 for a repair was not acceptable considering all we’ve dealt with to date, and he offered to DELIVER a new machine to us. We opted to go with a Maytag machine this time and John did not charge us the $ 30 price difference between the two machines.
The delivery was scheduled for Saturday between 7 a.m. and noon, and the store would cover the delivery, installation and haul away costs. Well the delivery guy didn’t show up until 3:30 that afternoon (yah as in p.m.), thanks to the store supposedly double/​triple booking his schedule. At least the delivery guy was helpful with removing the door and frame (for the 3^rd time) to swap out the machines.
We now have a working wash machine (second replacement), and fingers crossed we’ll have better luck with the Maytag. We’re left to draw one of two conclusions from this little fiasco:
1) GE products are not as high quality as we remember them to be, or
2) Based on what we witnessed with the damaged screen door being re-​racked, perhaps the out-​of-​box second machine (first replacement) was previously damaged merchandise sold as new…

I was just here yesterday, so the experience is so fresh in my mind, even though I got totally pickled last night. Anyways, upon entering the store they have the token greeter. Today it was Uncle Fester and he did his darnedest to avoid any eye contact, and didn’t say a word (even though I said hey buddy). No big deal, I know doing something you and no one wants to do sucks butt.
Got some keys made, the lady was so annoyed that I was bothering her from her gossip sesh with her fellow coworker, my apologies! They keys worked when I got home so I was super stoked, because usually half of your copies are bunk. Picked up a few odds and ends for the house, etc.
I must confess that I love the Home Depot and all they have there, except for one department… the Lighting Dept at the Home Depot is so shitty. My wife and I have been looking for new pendant lights for our kitchen, and they just don’t have shit. They have boring white ones that the retirement home might want to consider. The inventory has been the same for at least a year, they just move it around. I have to admit that Lowe’s smokes Home Depot in this regard, you’ll find all your lighting needs over there. I’m just holding out for the Depot because I have a grip of gift cards.
I get a kick out of grumpy employees who are so mad that they have a job and have to work. You’ll find this to be the norm with their employees who are in the 20 – 30 year old range. All the older adults/​seniors that work there are always pretty happy and very helpful. Don’t get all butt hurt at your position in life. At least it’s a job! Done ranting/​loving for now… need some flavor and a beer.
Get all you need (minus lighting) at the Home Depot, do some good happy employee watching, ask lots of questions, watch them squirm and try to pass the buck. Gotta love the Depot!