Jo-Ann Fabrics and Crafts

The new facility is beautiful and clean however my visit was ruined when in line to pay. A checker proceeded to shout at my husband about the foam in hand. Keep in mind she was «helping» another customer. We were also 3^rd in line.
Once we got up to pay she told us the price of the foam as if we weren’t aware and once I pulled out my coupon she notified me it wasn’t going to work on maybe but one thing. Never made eye contact, made a few additional comments and didn’t even bag all of our items. The name of the model employee was Alex.
It’s tragic to be treated so disrespectfully at a store I love.

I come to Joann Fabric often with my mom, so I figured it’s high time I reviewed this place. Much of what previous reviewers observed is true. For a fairly large store stocked with a wide variety of crafting products there aren’t many staff members available to check in on customers to inquire if they’re finding everything they’re looking for. Fortunately, my mom really knows the store so our shopping trips tend to go without a hitch. We also tend to come in during non-​peak hours too, so she hasn’t experienced any long waits in the cutting line. Finally, we haven’t experienced bad service but, judging from these reviews, perhaps we’ve been lucky.

«Remind me never to come here again,»
seeps from my clenched teeth every time I come here.
And yet I return about once a quarter. It’s like a train wreck. You know you shouldn’t look but… Dangit! Why can’t I look asunder?
Never again.
True, there’s not a place in town I can get 90″ muslin for $ 3/​yard. But sweet mother-​of-​apathetic-​snails, there’s not one person here who cares to make my shopping experience anything short of torturous. And where is this product from? How many women died under collapsed roof to bring us this 10% shrinkage formaldehyde fabric?
In fact, no one is enjoying themselves in all of Joann-​dom. Save, of course, Joann herself, while reaping huge profits from crap product and low wages.
I repeat. Never again.
If I’m even seen near the place, chase me off the property with the mighty pitchfork of hypocrisy.

More employees are essential for this large store to be successful. Please hire more people.

Great selection of Wilton cake decorating supplies. Cake boards in many sizes and well stocked for the holiday baking season.
Browsed around looking for Christmas fabric and the selection for pillow fabric they have.
Very pleased with this store as always.

So far my granddaughter have been in cutting line for over 5 minutes they only have one person working. It is Sunday afternoon at 3:57. They to hire some more people or we will go to sew shop on bechilli lane. 10 minutes later and we are still waiting. UGH…

To be honest I’m suprised that everyone’s commenting that they had a bad experience. I’ve been coming to the new location for about a year and it’s a big improvement over the old location, Sure it’s not as cozy but it’s cleaner and has a much larger selection. The staff is always kind and helpful. One big perk is all of the coupons that they have available!

I really dislike going into Joann Fabric in Redding, Ca. because so many of the employees are consistently rude and the cutting line is consistently slow. However, the last time I was in (Thurs. Aug. 14, 2014), I had my worst experience yet. A pair of ladies and I were waiting at the cutting counter for our numbers to be called. There were two cutters, one apparently the manager and one a younger lady. The manager was cutting for a lady who had about 20 bolts, so that was talking a long time. The young cutter had just finished with one customer and had started cutting for a lady with two bolts of burlap, which has a sizing chemical on it that she has allergies to. When the manager finished cutting her order she told the younger lady that she was going to help someone else in the store somewhere but that she would be back then the younger lady could go wash her hands.
Apparently cutting burlap requires pulling a string of fabric at the point where cutting will occur then cutting with scissors. This was taking her a long time but the frustrating part was that during the entire time she was cutting, she was having a conversation with the customer about the craft being made which involved a detailed description by the cutter of an alternative method the customer could use to make what she was making. So there were long leisurely periods of the sharing of craft ideas and no cutting; the whole time I and the pair of ladies were just waiting. (By the way, I only needed two small pieces of ribbon cut.) Finally the manager came back and began to cut for me. (Surprise, her scanner was not cooperating – delay, delay…)
Now the worst part of the whole experience comes. The young lady finally finished, but probably got a pang of conscience and helped the waiting pair of ladies before going to wash up. The ladies put a remanent of fabric on the counter which was not on a bolt so did not have a product number. The cutter made a comment that she needed the number, and there was an awkward moment as neither the customer nor the cutter knew exactly what to do. Luckily the manager was there to tell the customers that the cutter could not sell the fabric without the number. Awkward silence again. The customer finally asked if the cutter could help her find the number. Again, the helpful manager said, «No, she can’t.» Awkward silence. (In what business is it the customers’ job to find barcodes? Isn’t that the employees’ job?) I was shocked as I’m sure the other customers were. Finally the most helpful manager with obvious reluctance said she would go get it after she was done helping me. In the mean time, the ladies went to look on the remnant table for another piece with a number and had come back with the same fabric but different color. Helpful manager explained, in a very condescending manner, that she needed the number of the exact material. The customers went back again to try and find the damn number.
WAIT! The story gets worse. As the ladies (Eastern European speaking other language) walked away, the very helpful manager made a comment to me regarding the ladies, «Learned helplessness.» I was stunned and mortified! I feel very guilty that I did not respond to her appalling behavior and inappropriate comment.
I just cannot understand how the employees at Joann Fabric in Redding, CA get away with being so very rude to their customers. I guess it’s because the managers are the role models and also because they currently don’t really have any competition in the city.

The Joann’s in my hometown is small and my friend and I were excited for a chance to check this one out. After driving almost 3 hours to this one in Redding my bestfriend needed to use the bathroom. I looked around while she went. She came out and informed me «the bathroom is foul! It was dirty, gross and there was toilet paper everywhere!» I commented «they’ve only been open about an hour this morning, that’s weird, did they not even clean it last night?» Then we moved passed it and browsed the store. About 10 or 15 minutes later a lady approached my friend saying «excuse me I think you should get back in that bathroom right now and clean up the mess you made in there!» My friend was shocked and left speechless. I stepped up and politely explained that I did not see the bathroom but her immediate words to me upon exiting the restroom were explaining how dirty and gross it was. The lady continued to talk about how there was trash everywhere and it’s dirty and disrespectful for a customer to do that to a place and asked «if it was so dirty when you went in there then why did you even use that bathroom?» My friend said, «quite frankly it’s none of your business why I choose to use a restroom but if you must know, I’ve been driving 3 hours, it was either use that one or the men’s.» Then my friend asked the lady if she worked there (she had no name tag apron or anything showing she worked there.) Her answer was yes and because of how rude and disrespectful she was to both of us my friend asked if there was a manager or owner she could speak to, the lady said «I am the manager, my name is Kay Garcia and if you have a problem you can tell corporate, feel free to look the number up online» and she even gave us her employee number. My friend politely and calmly explained to the lady she felt very disrespected by her the whole time, she was scolding us for something we didn’t do and using a rude tone of voice and then the lady proceeded to walk away and tell all other staff in the building about us, not sure what she was saying but we continued shopping and every time we came around a corner the lady was talking to a different staff member and pointing and laughing at us and whispering. We ended up buying a few things because of the long trip we took and as we go to check out, as luck would have it guess who is the cashier ringing us up? Yup, Kay Garcia, who we later found out is just a shift manager and not the general manager who she said was in Reno. She did somewhat apologize as we were walking out saying «sorry for the way she handled things and she’s sorry for the state of the bathrooms they are always ‘shitty’ (her words not mine) and that they get paid very low wages and are expected to keep the bathrooms tidy too and she wishes a janitor was forced to come in and clean it with a toothbrush every night.» We accepted her apology but also informed her we did intend to talk to her manager or corporate. She said «I hope you do, something needs to be done about those bathrooms.» I don’t think she realizes dirty bathrooms are not worth writing to corporate about but her attitude is!

I have been calling looking for a fabric I bought from another store. I have done this in the passed and had no problem. (I should mention I have physically gone to the Joann’s within 80 miles of me, I am not being lazy) I have already called 3 other stores with no problem. I called THIS store and although the girl was pleasant, after waiting for her to be freed up, she informed me she was not allowed to look for the red tagged fabric. I asked if they were slammed. and was completely willing to call back. The fabric is a print that you would see at a glance. (tiger chenille) simply walking passed the remnant table. I have worked in retail for 30 yrs of my life. If this is store policy, This is how you lose customers.