Red Wing Shoe Company

This review is for the corporate headquarters/​customer service line.
If you ever need to place an order for shoes over the phone with Red Wing, please interrupt the customer service representative at the beginning of the conversation and let them know how you want the shoes shipped (overnight, 2-​day, ground, etc.). The customer service reps are so quick to follow the same script of questions (Where would you like this shipped? What shoe do you want? How many?) that when you do finally get to tell them you want the delivery service other than ground, they get very grumpy and tell you they have to start the whole order process over again as if it were your fault.
It is not just one shoddy rep who does this. All of them do. They are also extremely demanding in their questions and if you stray from their script they get very annoyed. This has happened to me multiple times. What a waste of time.
I’d recommend some additional training to these reps. They need to make question number 4 question number 1 if that determines how to proceed.
Customer service is limited. It’s fine for extremely basic orders but don’t try to get fancy with them. They don’t get it.