CARQUEST Auto Parts

Something concerns me at this Carquest here. Every time I (or my parents) walk into this store, I’m always faced with employees who point you in the direction of where the product is, but aren’t willing to come out from behind the counter to help guide you and answer any other questions the customer has. I was in here the other day to buy one quart-​sized bottle of motor oil, and although I didn’t have a question on this purchase, there have been other times I’ve stopped in here with questions about purchases.
The only way to get them asked is to bring them both up and explain. But what about when there are more than just 1 – 2 types of products that the problem pertains to?
I know your store is quite small for the Carquest-​brand, but that’s not how you deal with this mediocre-​sized neighborhood.
For simple products, this might be a good place for a few quick-​fix products, but don’t go beyond that, or you’re likely to not have any questions answered at first glance at their selection.