Tehama Property Management

Looking for a rental I worked with Chelsie, 1 star, now that she’s gone it’s been 5 stars since then. What a customer service upgrade! Vici & Joni are wonderful, and strive to make your life easier. Thank you V&J

My overall experience with Tehama Property Management has been good, all parties have been kind and accommodating. Vici has been superb and if I was giving a rating to her alone it would be 5 stars. Good company, great people.

If I could give zero stars, in this instance, I would.
I rarely find it necessary to voice a negative opinion about something but our experience with Tehama Property Management was a disgrace to customer service.
In the beginning things were relatively smooth with a few bumps here and there. Eventually we began to narrow our options down to a few houses, and ultimately, the one.
Any renter during this process is bound to have questions about their future home, right? When we would call asking clarifying questions their tone with us was extremely rude and short.
I let that go, thinking maybe the woman I talked with was maybe having a bad day (though I did check Unilocal for reviews… they have one good review and two terrible ones (maybe a few more now)…I should have followed my gutt…
We decided to move forward with this «company» because we liked the home and for the sake of timliness. When we tried to schedule a time for the lease signing they refused to be flexible — I had to take time off of work for the signing. Really? REALLY?!
We should have stopped corresponding with them at that point! You live you learn… I guess…
When we arrived on time to our appointment for the signing the woman in the office was very unwelcoming, and insincere. When we asked questions about the payment schedule (first page of the lease) she became snotty and defensive. We then felt it was appropriate to mention how we were treated up until that point, and things escalated (customer service? What’s that?)
We did not sign the lease with Tehama Property Management because of there complete lack of professionalism and respect for their customers.
I personally have worked in customer service and the professional world for years and it is very upsetting to me that a «business» finds it acceptable to run this way.

Joni and Chelsea were both extremely rude. I HAVE NEVER BEEN TREATED SO POORLY. I am in shock.
Quotes from Chelsea just before signing a lease that was not signed because of the rudeness: «You need us, we don’t need you», «I do not have to explain the rules to you». This was the result when I asked questions about the payment schedule.
Also, asking questions from Joni through phone or email was like pulling teeth and she responded with a snide tone right from the start.
I have worked with Alliance Property and Business Connect, the other two rental companies in Red Bluff and they were so much more courteous and professional.
I use Unilocal regularly but, have never been motivated to make an account until that moment. Others must be warned!!!

Vici and Tyler Miranda own TPP and were our landlords for a year. They were extremely professional, always kind and courteous, and let us live in the house as if we owned it. The longest we ever had to wait on a return phone call was about an hour. IMO, they are the best prop mgmt in town. I have and would continue to refer people to Vici and Tyler even though they are not our prop mgmt company anymore.