Les Schwab Tire Center

Awesome customer service! We got a flat and arrived with no appointment, they patched it and had us out the door in less then an hour (!) for free!!! We will definable be giving them our business from now on for all our cars! A++

I took my new to me truck in for a new battery at the suggested money saving big box place. Stood around for a half an hour trying to get at least one of the employees to acknowledge me. There were five, with only one car in the bays. They several times gave me a direct stare then pointedly ignored me while they went back to their pow wow while the one guy was doing all the work. OK, off to Les Schwab with me. I can take a hint.
They had full bays, all seven but still got me in and out in less time it took to get totally ignored at the discount big box store. They were polite, prompt and very helpful.

Went in to get a tire repaired and sat waiting for over an hour and my car had still not been seen. I would have appreciated being told of the long wait time rather than being misled saying that we would be helped right away. Left and went to Bob’s tire instead.

My brother went in to patch his tire at the Les Schwab in Red Bluff, on Saturday 4÷25÷2015. They were the only option and they insisted on replacing the tire.
Regardless, the car was bought on Wednesday, a Lexus I300 with no dents on the passenger side. When he got home and looked at the car the next day there were 3 new dents on the passenger door. Class act. It was even better that the employees were snickering when we left.
Avoid this store and go the Bob’s or anybody else in Red Bluff.

Once again I was in a bind. Had no place else to go and went to Les Schwab. What a bunch of crooks. Total rip off again. Every damn time I end up at the Red Bluff shop, they screw me over. Can you fix a flat… Nope. Always a new tire. And when I got mad about it. I come home to find that they workers hit my car door with something.
If you want horrible service, poor attitude? Go here.

I made an appointment to go in on Monday 03/​09/​2015 to get my shocks and struts done because I was told by two other Les Schwab I needed it get repair. I agree because I can start feeling some bumps when I drive on the roads. I was told it was a four to five hour job so I had to drop the car off and they would call when it was done (never received a phone call btw). After five hours I went back and my car was not completely finish and when the car was done no one bother calling our name out (we were in the lobby) to let us know it was finish so walked to the front desk and asked.
A man walked up and checked us out and didn’t really care of bother explaining to us the procedure that they did and what else needed to be done on our car. He proceed to check us out and I paid and left. I left thinking they had done everything on the paper I was charge for but nope I get a phone call the next morning from the front desk girl explaining to me he had charge me for things he didn’t put in because I didn’t needed them. She said she will credit my credit card back the amount for the work they didn’t do and the equipment.
After driving my car for the fourth time today the shocks and stuts is not doing its work. My car is bouncing more and when I turn on a bumpy road my horn makes a sound now. I’m just curious did I ever needed any shocks and struts to begin with. I am experiencing more tension on bumpy roads then when I didn’t have my new shocks and struts put on.
My soul purpose of replacing the shocks and struts is because I’m 35wks pregnant and I thought replacing them would help me out but its completely the opposite. I wanted to go to Les Schwab for the job because I got both my cars tires from them and I find it easy that they have multiple locations. I had good experience with the Sacramento, CA location so far but this is a bad experience with this one.
I feel unsafe in my car and don’t even want to drive it because of the tension I feel on bumpy roads and the pressure I get on my stomach. I plan to take it back to another Les Schwab to see if everything was done correctly and if I got all the parts I was charged for. Currently I am very unsatisfied and unhappy. And feels my car is not safe to drive.
Not to add I did alignment, tire balance, and rotation; now going 60mph my wheels shakes more then ever! I have to go back and waste more time doing this because I can feel this Les Schwab did not do its job correctly; especially for safety reasons I feel.

We landed on a nail on our way up north. The lady at the hotel had the suggestion to go here. What great service! We were in and out in less than 15 minutes. Scott was at our door and had us checked in right away, just like the commercials. We sat down at their cute little tables. They had donuts, popcorn, coffee, and a free cell charging station. When all was said and done, they have complimentary flat repair, so there was no charge. Thank you Scott and everyone, for getting us back on the road! Ten stars!

When I first went to them and bought four tires, they were great. Had a problem with one of the tires and they weren’t so nice then, tried to get out of replacing it, and when I got mad they finally replaced the tire but with a used one that didn’t match the other three. Went to the supervisor and he said he would look in to it and never heard from them again. This place is very dishonest don’t trust there guarantee’s and nice act.

Super service minded place. I went there when my truck wouldn’t start, I thought I needed a new battery. I asked them to check my battery. They did and it was nothing wrong with it. The man who helped me didn’t know what was wrong and asked his boss. They find out that it was the cables to the battery that wasn’t connected in the right way. They cleaned the cables for me and connected them right — for free. It was my first visit there, I’ll be back. Thank you!

Nice, clean friendly place. The workers aren’t clean but that tells me they are doing exactly what they’re paid to do. I love the promptness of the employees and their kindness. They alert me of any other problems I may have with my car that they can identify and I appreciate that.

After years of repeat *and expensive* business, I’m not treated like a valued customer whatsoever. Finally tired of it. This last visit was just awful. Horrible customer service all around. I remember when they would literally RUN out to your car and at least act like they cared. You lost one. Less Schwab, More Bob!

What you talkin’ bout’ Willis? These guys are great. Love the service and the Management! Give them a try and see what you think. I’ve had great service for 2 years here. Not bad.

Went there at 8:30 AM on an early March Wednesday morning for a couple of tires. Not a lot of folks there yet (out near the fairgrounds, BTW), and as I was collecting my junk, one of the employees came out to my car to help me. He was okay, and was able to give me the info I needed to make an informed decision. Not that it takes a lot of additional information — this is a Les Schwab. You already know. It’s like the MacDonalds’ of tires.
Price — expected.
I asked them to take a look at the new oil leak I’d developed, and at the payment stage I asked about that. They told me that there was a lot of oil, and ‘probably’ the valve cover gasket… which I’d already suspected. Not a lot of energy expended there by staff. I’m not having them fix it, so no frills. They didn’t bother to check the oil level. Kinda sad, and not particularly helpful.
I talked to my local shade-​tree mechanic when I got home, and he verified the gasket leak… and he checked the oil level. Hm.
So Les Schawb is what it is. Don’t expect miracles, but you get what can be expected.