Eyes First Vision Center

My parents have been going to Eyes First for a little while now and have complained of some customer service issues as well as some definite price issues.
I haven’t worn glasses so I have no experiences to compare. However, I have been bringing my son here for a little over a year now. I am overjoyed with the service he has received and he is actually happy to go because they are so good with him. He actually has fun.
I finally felt like I was needing glasses, so I made my appointment. I was taken for my tests right away, everything was explained very clearly, and the overall experience was very pleasant. I’m actually relieved to be getting glasses because I’m not used to having vision problems.
I can’t speak to the price since I’ve never gone anyplace else. But I am a huge believer in good customer service and would hate to risk going someplace else.

3 weeks now and no glasses. They told me 7 – 10 days. No excuse for this delay. I even emailed the main headquarters and no response. I’m going to ask for a full refund.

I got a call from the district manager. He sent all my stuff to the Middletown location. I couldn’t be happier. He was very cordial and took care of me.

I really don’t know where to even begin with this place. I’ve read a couple reviews on here, some «filtered,» which commonly use the word «thieves.» I’d take it a step further. Not only are they thieves, but they’re conniving manipulators.
Oh, did you come in here for glasses? Would you like those with a side of verbal abuse, or is the week and half wait with no phone call enough for you?
Oh, you’ve been a customer with us since our old location on Broad Street? Would you like a f*cking medal, or are the nasty voicemails from Stan and Susan enough?
Oh, contacts elsewhere are hundreds of dollars cheaper and so are frames? We’re just going to charge you more, we don’t care.
What the hell is wrong with you? Screaming at customers, not returning phone calls, having outdated equipment and processes, not listening to your patients, and charging them a fortune are all reasons why so many people not only hate going to doctors, but hate going to you. There is no reason for it. As with most professions, if you’re a miserable, unhappy little troll who likes to make everyone else feel the same way, leave your attitude at home. I have one of my own and I’m a patient… a paying one at that, and I’m allowed to have one. You’re not.
Additionally, if you read the «wonderful» review from Pamela W., and read her other reviews, you’ll find that she apparently went to all three eyes first locations within a month, went to a doctor that doesn’t work at the Red Bank location (yet rated him twice, once stating she saw him at the RB practice), claims she visited only on a business trip when she lost her glasses, then claims she’s a local. Let’s get rid of the fake reviews please and start being honest with not only talking about what patients want, but what patients need. I’ll give you a hint, it’s not this.

In Oct of 2009, Eyes First Vision Center tried to charge me $ 630 for contacts that I got a year prior for $ 400. When I questioned them on it, they became evasive. Then I realized, the $ 630 was after my insurance paid $ 120, so they really were trying to get $ 750. The people responsible were Stan and Libby. Needless to say, I was finished with doing business with them.
Recently, I lost my reading glasses and need my records from Eyes First. I went Brigadoon Opticians a few blocks away. They called Eyes First and told them they need my prescription, but Libby at Eyes First told them that she had no record of me ever being there.
The next day I called Eyes First Vision Center, and a Dr. Kraus happened to pick up the phone. I tried a different method, telling her I’d lost my glasses and asking if she had my records handy and could I get glasses made in a hurry. She looked in the computer and found me in seconds. I then asked her why Libby would tell Brigadoon there were no records of me.
When I went down to Eyes First to pick up my records, they attempted to stall me and gave me conflicting reasons why they couldn’t give Brigadoon the info they had requested. This was just another example of repeated dishonesty of people at Eyes First. The whole experience was very stressful and I would advice avoiding them at all costs.
The people at Brigadoon Opticians did everything they could to turn around a pair of glasses for me in less than 48 hours and gave me fantastic service.