Jiffy Lube

I have had my cars serviced for lube jobs at this Jiffy Lube location for many years and didn’t have any issues until my last two visits. As my story goes on, I’ll explain why I went back after the horrific service I received the previous time. Anyway, there used to be a very nice female manager working there for a lot of years and I actually wrote a positive review many years ago about great service. There was never any pressure for additional costly repairs… I never had issues using a coupon, which I consistently get in the mail each month. Well, come to find out the manager moved to another location the previous time I went there. I didn’t think much of it, just drove my car up and asked for a regular oil change. I waited a lot longer than usual which was concerning because I went early before work and in the past, this only took about 10 or 15 minutes. When the mechanic came out to go through the list of issues… trying to convince me to change all my filters, wipers, etc… I just said no to everything and he proceeded to finish working on my car in the garage. Finally about 45 minutes later, my car was done, I went up to the counter to pay with my $ 22.95 oil change coupon. I was told that I was not allowed to use it because I was given the «high mileage» oil change which was $ 60.00+. I did not agree to a high mileage oil change, I just wanted to a standard lube job, as I have received every time in the past that I have ever gone there. I spoke to the manager about it, he would not refund my $ or charge me for just a regular oil change. He said the only thing he could do would be to let me use a coupon next time plus he would give me $ 15 off in addition. He wrote this on my receipt, signed it, and told me to bring it in next time, assuring me that I would get $ 15 off plus I would be able to use another coupon. I agreed, because I really had to get to work. The time comes three months later for another oil change. I brought my car by there, asked for a regular oil change, manager was not there, showed the mechanic my coupon and signed receipt from the manager promising me an additional $ 15.00 off. He worked on my car, came back out, I was ready to pay, and he told me that he would not take $ 15.00 off of my $ 22.95 oil change coupon because that was just «too much». I explained that this is the deal that I made with the manager last time I had my car here because I way overcharged for a service I didn’t request. He said, well, okay… I’ll give you an additional $ 5.00 off. I ended up paying $ 18.00 for it… too tired to argue about it at this point, so I paid and left, but I won’t go back. Just keep in mind, they are very very underhanded here. They will try to manipulate you to purchase services and products for your car that you really don’t need and if you did, you would not and should not allow them to do it for you. Just very poor customer service, in my opinion.

Came here about 2 weeks ago to get a simple oil change before an upcoming trip. Being 20 years old and a woman, they did not think I knew anything about my car. I know from a WELL TRAINED MECHANIC that there are no issues with my car. Thinking I would be in and out was completely wrong. I was told of several things that are wrong with my car. I get frequent check ups on my 2004 Honda Accord because it is older, I knew for a fact nothing was wrong.
To begin, my car was pulled into the bay, I had the «mechanic» frantically run over to my car because I was missing the back of my key. I responded by saying I was aware, it was just a spare key I have several more at home. He looks at the key in disgust and suggests I get it fixed. Did I come here to get my key fixed? No. Then the «mechanic» comes in the door again and asks me to step out into the bay. There was paper stuck in my tire (it was easily pulled out by my dad when I came home). The «mechanic» once again makes one of his wise suggestions that I get new breaks!!! What? New breaks because I had something stuck? He also says we do breaks here and that it seemed pretty dangerous. Well didn’t I make it to jiffy lube without any problems? It’s a car, I’m sure I can get the paper out with some pliers. Here we go again with another great «mechanic» suggestion (at this point I’m fed up) he says my windshield wipers need to be replaced ASAP. Little does he know they are fairly new.
Skip this ridiculous & mediocre place! Go to valvoline in North Reading! Totally lost my business. It is over priced as well!

These people are BOTH incompetent and crooked. AVOID LIKE THE PLAGUE!!!
Went in for an oil change recently and it turned into a nightmare… they basically destroyed my car! Went in for an oil change and naturally they tried to up sell me on several other services. Usually I just decline all the additional; services, however, it had been quite a while since I had changed my transmission fluid, so I thought it would be a good idea and went with it.
Anyway, I drove my car home (I live about a mile away) and my transmission immediately started slipping. By the time I made it back to Jiffy Lube, the transmission was totally fried.
Naturally, Jiffy Lube is denying any responsibility. They’re trying to say that it is my fault because I hadn’t flushed the fluid in a long time and that there’s always a risk of damage when you flush out a tranny after that many miles. Funny, they never said that when they recommended the service (I know very little about cars, so I trusted their expertise).
I called a guy at a transmission place and he confirmed that there is a risk in flushing out a transmission on an old, high mileage car. He said that any decent mechanic should know that and that they should have warned me. When I called the Jiffy Lube manager he said that the technician claims to have warned me… HE DID NOT! That’s a total lie. I NEVER would have risked ruining my transmission had I been warned.
BTW, this is not the first problem I’ve had at this Jiffy Lube. Another time, back when I had a Lincoln Town Car, they got my car stuck on the lift because they forgot to turn off the air suspension before putting it up on the lift (another thing that any real mechanic knows to do).
I gave them another chance because it was my understanding they were under new management since then, but this crew is even worse. As I say, both dishonest AND incompetent.
Learn from my mistake — AVOID THIS PLACE AT ALL COSTS!

Good service with people that really care. Convienent, too!

I took my jeep in for a basic oil change. Mentioned to Gina the manager that there was a humming sound as I turned the steering wheel to the right. I was going to a kids lacrosse tournament on cape cod and was concerned. My mechanic up the street was closed they assured me it was the cv boot and I’d be out in an hour! They could not remove it, banging with hammers and metal pcs obvious lack of proper tools. Then after 4 hours and a missed tournament. They said the lower arm needed to be replaced and it would be there Monday morning. I was pretty upset but my car was apart. So I walked home 3 miles. Monday no part Tuesday I pick it up after work. The mechanic was rude after finally getting his attention he said the sound was still there and it was the left tire rod and they could not fix it there! I was charged $ 940.00 and not only was the humming still there but it got louder plus fluid leaking from that tire rattling noise in front end and squeaking. After complain to their Corp office Gina called me back offered a few free oil changed and replacement of the left tire rod at cost! I took it to my mechanic who test drove it said it was actually the right tire rod replaced it and noise gone! Bu not the new sounds caused by jiffy lube! End of story. tried to get my money back and was told it was an older car those other issues needed to be fixed any way. Thet lied and are very unprofessional. The mechanic is no real mechanic and should stick to oil changes and brake pads! I learned my lesson.

Just waited an hour for an oil change (there was only 1 car ahead of me). I forgot to give the employee the $ 5 off coupon until after I paid for the service. They refused to make an adjustment. It cost $ 38 for signature service. I’d like to know the corporate policy. Meineke up the road charges $ 20+tax. What a screw job…& shame on me for not asking for the manager to ask for the $ off after waiting sooo long.

I went yesterday. I didn’t feel pressured to purchase anything I didn’t feel I needed, but Anthony recommended things that seemed important. He was very knowledgeable and friendly. I felt very comfortable with him taking care of my car.

Well I guess all good things come to an end. My wife took her car in for an oil change yesterday and it was a disaster for many reasons. Now I get what some of the other reviewers were saying. They tried to sell a new battery to my wife which is ridiculous since it’s just 2 years old. She called me and they rechecked the battery and low and behold the battery was now fine. I spoke to the manager Gina who was also pushing $ 400 of up-​sells but now I was suspicious so I asked for a discount and she offered up $ 15 off the entire package because that’s all the computer would allow because we were VIP members and were already getting the discounted price. I declined and told her to just do the oil. She got very rude and we ended the call. Afterwards my wife said she was surprised at the treatment since we were VIP members and showed her the card. Gina «threw» the card back at my wife and said everyone gets that discount. Huh.
Next morning we head out and there was a loud rattle coming from the engine compartment. I looked and half the bolts for the plastic skid plate were missing. I brought the car back and Gina said they were missing when we brought the car in. Uh… no they were not. So they pull the car back out and Gina states «you’re all set». What does that mean? So I asked her. They zip-​tied the skid plate up. Are you kidding? And she considers that «all set». Not happy so we left. No apology fro Gina at all. As I’m driving away I notice that they left the hood open. I called and Gina said that they didn’t open the hood. The first thing the tech told me to do was to pop the hood. Again, no apology from Gina. Some manager.
That’s it for this place.

I’ve gotten a few oil changes here and am on the list for coupons. They always try to upsell with a dose of fear that your car is on the brink of collapse. However, this time took the cake. Not only did they insist that I was a new customer (holding a coupon sent to me from their mailing list for valued customers) but that my oil was a quart low and my coolant dirty. They came with the coolant test paper conveniently in hand. They were rude when I immediately refused all of the upsells. They continued to tell me that I had an oil leak because my oil was a quart low and became more rude when I suggested that I doubted that was the case. They said that all of the details would be in my notes for recommended service but interestingly the coolant bit was not included after I said that I’d take it to my mechanic. I did take the car to the mechanic with the report from Jiffy Lube. He did due diligence in conducting the tests to find an oil leak, evidence of an oil leak etc., as well as testing the coolant. Guess what? The coolant was not dirty, and there was nothing wrong with the vehicle. We could say that the staff at Jiffy Lube were confused or maybe couldn’t read an oil dipstick or perhaps mixed up my car’s tests with another (even though I was the only one there). Or you could believe that they were trying to sucker a woman with an older car into buying expensive upgrades. Bottom line if you use this place for convenience do the oil change only and disregard the fear tactics.

I will not bash this place, but I will never go back either. I’m sure with the volume they do things happen, when they do the management should stand up for them.

I would not recommend this place. As a woman, there is a clear difference in how you are treated. I was here a few days ago and I listened to the «advice» the manager behind the counter was giving the men with me; when they refused the many up sells he attempted, they were met with far more respectful responses. When I declined several offers, the manager was extremely condescending and rude. I’ve been here twice and I’ve been treated the same way– I will not be returning. I suggest others take their business elsewhere too.

Went to this Jiffy Lube because it was near the store where I needed to run a quick errand. How convenient! I told the man I would be right back, that I was just going to run next door. He was confused, and said I had to wait there, until my car was finished. Ugh okay.
Then the man behind the counter called me up to sell me lots of things. He basically told me with each «suggestion» that if I didn’t take his advice my engine was going to seize as soon as I drove off the lot. Pretty hard sell with a side of fear… excellent.
When I sat back down, he called up the next lady. I couldn’t help but eaves drop and wouldn’t know you it, her car is crap too. She got offered the same services with the promise that her engine would seize up when she drove off the lot.
I guess my main complaint is that this location is taking advantage of the fact that many people don’t know about cars and try to sell them services with fear. In my mind that is phony and deceitful.
In the end I had a coupon for $ 5 off. Well that took care of the taxes and whatever fees they charged, and the price was the same. $ 38 bucks
I’ll go back to Midas up the street who are friendly, and only charge $ 20 for an oil change.

I had two different vehicles messed up by this Jiffy Lube. The first time was a number of years ago when they changed my oil. I was driving down the highway after getting my oil change and my truck was smoking like it was on fire. I pulled over right away before my truck caught on fire and had it towed.
The mechanic said that whomever changed the oil forced the dipstick down into the tube and broke the seal between that pipe and the engine block. That meant that when I went fast on the highway that the pressure would make engine oil shoot out and that was what was causing the smoke to come off the vehicle.
I fixed that problem and brought down the receipt to Jiffy Lube and they refused to refund me for the repairs and for my oil change.
The second problem I had was in regard to a very similar problem after an oil change. I was driving down the highway after getting my oil changed and again my truck was smoking so bad that it seemed as though it was on fire. I pulled over to notice that the jerk offs at this Jiffy Lube forgot to put an oil cap back onto the engine. I rode back to the Jiffy Lube and they could not find the cap, but did end up paying for a new one from the dealership.
Two strikes is enough for me to say they are out… I swear they smoke joints before the work day begins… how else could they be so consistently stupid?
I have been going to Valvoline on the Woburn /​Stoneham line for years now with no problems and I love them. Much more professional service from people that have more of a clue than some high school kid in shop class.

Lack of comunication between the staff, One guy sells you an oil change at 55.00 on the floor then when you get inside the price goes up to 69.00. Also screwed up the mileage sticker that they put on my winshield DUH. Not the first time this happened. Lets just say that was my last time there.

Super pushy with the up-​sells and not particularly fast.

Typical quick stop oil change. Inside the waiting room is a tv with a few chairs and coffee. Plenty of magazines. Staff is friendly enough. Ofcourse they try to upsell you on everything but they were ok when I said no, no, no. Overall good job– ok waiting time. Less than and hour for the wait and work. AAA gives a discount.
3 stars

Ultra slow when busy. And no idea why they don’t give you an estimated wait time — or change the damn channel on that TV so we aren’t stuck watching an INFOMERCIAL for an hour!!! Yes, they get the job done — but come on — enough with the hard upsell by that kid behind the counter — just do an oil change, and tell me to be back in ½ hour or an hour and that’s fine. It’s not tough. I don’t need to wait there all day until you decide to look at my car and try to convince me to buy yet another air filter. JUST DO THE OIL CHANGE.

The effort they make at service is definitely noticeable. They greeted me outside, held the door open for me, called me onto the work floor to point out a few things, and showed me the past service records on my car and what they’d suggest. They didn’t try to oversell me or push anything, just made standard recommendations. Although I think they are too dependent upon the computer screen and not enough of their own bservations.
Case in point: I stopped here for an oil change after buying 4 new tires. One of the recommendations he made to me, from the computer screen, was that I should consider rotating my tires, and they’d take care of that for me if I wanted. I told him they only had 3 miles on them currently, and I’d probably hold off on that.
Anyhow, solid service (washed all windows, vacuumed interior, etc) and was about the same price you’d pay at any other oil change place. I’ll keep going back.