Silko Honda

Steve in service is very pleasant to work with but the lifetime warranty is a sham because the warranty company will reject any claim on a technicality and Silko will not advocate for you. The warranty requires documented proof of oil changes every 5k miles and tire rotations every 10k. Lose 1 receipt and you’re SOL. Even if the issue has absolutely nothing to do with oil changes or tire rotations… like the front axle falls out.

Silko provides the easiest purchase experience that I’ve ever had. The staff is knowledgable, helpful, and cheerful. They also provide a lifetime warranty and free maintenance! I would highly recommend them for purchasing a car.

The car buying process was painless. The sales manager went above and beyond with me, he even bought me coffee! I have been sending people back to him since 2008! Go Silko!

Bought a new Accord after getting an instant internet price. It seemed too good to be true, so I called to confirm it. I was told that if that is what I got it would be honored. Made an appointment, and it was an easy transaction. Michael Healey was my excellent salesman. He is a product knowledge, no pressure guy. He is what all salespeople should be like.
When I buy a product or service, and nothing goes wrong, I guess I give it a 9 out of 10. If there is a problem, however, and it’s taken care of without hassle, well now it becomes an 11. I found a small dent on my brand new car the day after delivery. Without any problem, they took care of it and it’s 100% undetectable. Now I know I can rely on them. Well done!

Silko Honda Service center staff could use a class on customer service. I pulled into the garage, get out of my car and not one of the three staff members say hello, we will be with in just a minute or anything. I stand there wait for a few minutes more, then I ask am I supposed to wait here or inside. I get a few rumbles and so I decided to wait 5 more minutes inside. I hate dropping money into a business where the customer is not important!

We upgraded our 2011 Toyota Sienna to a 2013 Sienna with less miles. We saw the price on the internet and went in knowing exactly what we wanted. Mike Harwood took us to the vehicle, got it ready for a test drive and off we went. We talked about credit and payments, and eventually between Mike and his sales manager, Corey, we settled on a price that worked for both of us. Although I feel we probably could have gotten a bit more on our trade in, I still consider this transaction to be upfront and transparent, no typical car-​dealer shady-​business. We knew the sticker price, we knew the trade value, we knew the payment. Once that was negotiated, we sat down with the finance manager (I can’t remember her name), who was equally as professional and informative. The extended warranty was very reasonable, and the Silko warranty itself was great in and of itself. Bottom line is that this was as good as can be expected with any vehicle purchase (we all know how stressful it can be), and Mike, Corey and the finance team were completely professional and courteous. I would highly recommend this dealer to anyone looking for a good quality vehicle with a professional sales team. Thank you, Silko!

Just leased a 2015 Honda Odyssey, and while it’s not our first time with the van, it was our first time at Silko, and the difference was night and day and we could not be happier. Previously, we had gone to Herb Chambers in Burlington, where we leased our first Odyssey and the service was awful, with disinterested and arrogant sales people. We walked out and they have lost our business for good.
Geoff and Anton at Silko were so great to work with. They got us into the level of car that we wanted at the price we wanted to pay. Everything having to do with the car was done and ready for us to drive off the lot in 24 hours. Silko is a long drive from us in Medford, but we will happily do it again, and will recommend them to friends and family.

Somehow I’ve developed this reputation as a ferocious negotiator. It’s got to be partially due to the fact that I’m a trained sales professional, partially due to being an avid bargain shopper… The rest I chalk up to some combo of genetic factors and a general don’t f with me attitude.
So when my cousin Glenna wanted some help leasing a new car, calling on me for help was a natural fit.
She started her search by calling dealerships and driving different cars. She finally settled on a Honda Fit. She called me and asked me what to do next, and I told her to hop on TruCar and put in her phone number and specs, and then prepare for the onslaught!
Now, little Glenna is no slouch. She figured out what she could afford in terms of cash in, monthly payments and insurance costs. She did her leg work! Over a three day period, she emailed and spoke with twelve dealerships in the area!
Silko didn’t offer her the best price.
What they did was offer her a great price that she could afford, and then Kathryn in online sales offered such fantastic service by phone that Glenna seriously considered taking it.
The dealership that did offer her the best price seemed shady… So I asked her, «if you somehow get a lemon, do you want to deal with those guys, or with Kathryn?»
So we went down to Silko for the paperwork. Kathryn had gone home for the night, so Luis helped us out, showing us the exact car lil Glenna would drive home, and answering all my questions, the whole nine. He’s a nice guy.
I prepared Glenna for the possibility that they might back out on that online price after we got there– after all, they hadn’t run her credit yet. That was the real reason I was there! I walk in all smiles dressed like a nine year old in my snowflake print leggings :-) and then we get to payments and I go to the wall.
Or I go right out the door.
Or I go as crazy or as silent or as clever as I have to until we walk out with keys in hand and the right payment for little Glenna.
Luckily, we didn’t have to go there! What was promised in writing via email was delivered without me having to rend flesh from bone.
Bottom line– I’d go back & do business there again, but I’d show up in a dress with a written offer saved in my email.

The reason that I’m writing the review is because Tim Colbert. He is one of the rare salespersons who will not push you for something stupid. Think of salesman as a middleman between you and the tough manager. I have had many experiences buying cars both new and used. Ultimately, you will have to be the one who negotiate with the managers regarding the final price. Salespersons don’t really have a say much once it comes down to the price. They might be able to cut down here and there but at the end, it is all up to the manager to say yes or no. So, when I want to buy a car, I need someone to nicely accompany me, help me with information, special offers, availability, etc. I don’t need someone who act like a vulture and try to say anything to lure me to make a faulty decision and end up spending more money than I plan to spend. Tim is exactly the man who knows how to provide excellent customer service with sincerity. He will give you the info that you need, necessarily for you to decide without pushing you to make a wrong decision. They say, once the customers walk out the door, they will never come back. It is not always true. If they walk out the door feeling happy, they sure will come back and do the business with you over and over again. I don’t understand why some salesperson seem to be arrogant. Do they have some kind of misunderstanding? We are the one who giving them money. We are the one who provide them business. What me need more is a salesperson like Tim. I wish him the best in the harsh environment of car dealer. Thank you.

I purchased a used civic from Silko a few weeks ago. I have never had a positive car-​buying experience in the past so I was a little uneasy going into it. I looked on the Silko website before going in to try and get an idea of what I wanted. I called in and spoke to Matt Sherman who was very helpful in answering all of my questions about the different used cars that were available. When I went to the dealership I was greeted by a salesman — Ryan Cordaro who was already up to speed on what I was looking for. That made the process much easier and faster. Ryan was very patient and did not make me feel pressured. I decided on a black 07 civic and met with Shaun Santos for the financing. He was also super nice and helpful. I love my car and I was very impressed with the customer service and overall experience at Silko. Unlike other dealerships I have dealt with in the past, the guys at Silko never made me feel like I was being taken advantage of. I know I bought a dependable car and when I am ready for my next vehicle I will definitely be returning.

Terrible, disappointing experience with Silko Honda. Avoid.
In our car search we emailed area dealers and Silko came back with the best quote. Having heard about bait and switch tactics at other dealers, we called ahead to confirm that the quote was legit and that it was for the car we wanted (4 door, automatic, civic LX). We checked Unilocal reviews (strange how there are 35 negative «unrecommended reviews» but all the recommended ones are somehow positive…) but things seemed ok so we drove down, an hour from home.
When we arrived we immediately felt ill-​at-​ease. Kind of a sleazy vibe like you’d expect from the old car salesman cliché. We didn’t even get to the door before someone was shaking my husband’s hand and asking him for his full name.(why do you need his last name when you haven’t given yours? and why do you need so much info from my husband before you even greet me when I’m the one who’s been talking with your dealership?)
Finally we sat down with a salesman and showed him our print-​out of the email offer. We asked if they could throw in any extras like floor mats, and pointed out that their documentation fee seemed high. The salesman wrote it all down and went to «talk to his manager.» Five minutes later he came back and said, «look, the price went up $ 99.»
They claimed their quote did not include «wheel locks,» which we neither requested nor wanted. The manager said he wouldn’t take them off because it would cost more to take them off than the wheel locks are worth. He kept going back and forth between offering the original price and insisting they had to charge the $ 99 extra for the wheel locks (by the way, the Honda website clearly states that wheel locks cost $ 56, which means I’m sure they’re even cheaper for the dealer). Finally the manager WROTE DOWN THE ORIGINAL PRICE AGAIN and said we could buy it for that plus tax, title, etc. We said we’d go outside to talk about it. We were really turned off by the hostility but decided that if they would honor the original price we would still buy from them.
When we came back and said he could live with the original offer with no extras, the salesman went to back to the manager and came back having highlighted the disclaimer on the email that said «accessories extra» and said the wouldn’t agree to the original price, which remember the manager had just told me they would agree to. Apparently «accessories extra» to them means the dealer would decide what accessories we would be getting and paying extra for, starting with wheel locks.
We spent an hour with them arguing over a $ 99 (again, really $ 56) feature we didn’t want and it was clear that if we gave in on that there would’ve been a bunch more «surprise» features we’d be paying for as soon we looked at the actual car.
By the way, every time the salesman stepped away, there was another salesman sitting with his back to us a few feet away who was obviously texting what we were saying to our salesman because whenever our guy would come back he would respond to what we’d been discussing. But I guess that’s probably par for the course.
To be honest, we would have happily paid $ 99 over the original asking price if they had been upfront with us and said «this includes wheel locks.» We didn’t leave over the money, we left because we could tell we couldn’t trust these guys and we were going to have to fight them all day to get a real quote out of them.
This is the kind of place that gives car salesmen a bad name. Avoid at all costs.

This used to be a nice family business BUT it appears the patients have taken over the asylum. Everything you hate about car buying will take place. They will waste your time with all the absurd car sales techniques that I thought was relegated to American car dealers years ago. Don’t waste your time as there are far better Honda dealers elsewhere!

Bought two new cars from Silko. My 2011 civic went fine and smooth, no complaints. I went it with a budget and they were able to work with in my budget, actually below my budget which was great.
My second car was a 2013 CRV, not as smooth as my Civic but still good. The salesman wouldn’t really work with us on the price but we were able to get the car we wanted, a small bit up above our budget. We were able to drive off with the new car within 2 hours of signing the contract which was great.

Would I recommend Silko, yes but do your research on their website before you go their. If you can work on a price quote via email, it will help you.

We just bought a 2013 honda civic coupe-​great experience! Our sales person was Ryan, who was patient, and didn’t give you the typical sales person «schpeel» was very real and down to earth with my son and I. Having said all this, you must realize it’s a business, and they need to make a profit-​how much profit is up to you to do your homework. We financed through our local credit union (although Honda’s finance rates weren’t too far off) and we knew what our numbers, realistically, needed to be. The atmosphere was great-​all sales people there were very friendly. It was not a quick transaction-​we were there for 4 hours to sign off on the deal (waiting to sit with finance-​i expected high pressure, but was pleasantly surprised when again the person we dealt with was very knowledgable-​offered us the Honda warranty products, and once we refuse-​moved on to quickly and efficiently completing the mountain of paperwork) waiting for insurance to fax back forms, waiting for plates. This is the second car we’ve purchased from them (we’re still driving our 9 year old Honda van with over 200,000 miles on it. Bottom line-​great place to go for a great product at a great price-​sales people treat you with respect, and its really not a bad place to hang out with their little «lounge» area.

I was looking for a lease or a semi-​used car after mine died so I was told by my fiancé that I should try Silko to see what they had (she has always had a good experience with them) so I went out around 3:30 on a Sunday and asked if Chris Casey was there (thats who my fiancé dealt with) but he wasn’t there so they set me up with Don Sullivan.
Don seemed nice enough at first, I told him that I was looking for either a lease or a nicer used car. After test driving a used car we went over prices and I said I might be more interested in a lease but Don was persistent that I buy this car and he would try to help on the payments but it just really wasn’t what I was looking for.
After going through some B.S. with him I was just really turned off by the whole progress and I said I’m just going to have to discuss this with my fiancé before I make a final decision on anything. He laughed and questioned why I would want to do that. I said it’s a pretty big decision to make and he was upset that I didn’t buy a car that night. He also said that he stayed an extra half hour with me when he could have been home (boo-​hoo I’d rather not be here either). I left and went home.
The next day, I went to another dealership and ended up leasing a new car there, everything went very smoothly, Don called me up while I was actually finalizing the deal (to see if I was still interested in the used car) and I told him that I had leased a new car. He asked if my fiancé was there with me and I said yes, she is and there was an awkward silence and then he just hung up on me.
I’m giving this review 2 stars only because of my fiancé’s and mine’s good experience with Chris Casey. Without him, I’d give it a 1.
Keep it professional, Don.

My Husband and I just leased a 2013 Honda Pilot fully loaded! and I must say we love it! We dealt with Chris for a salesman, he seemed very knowledgeable. We would definitely recommend him and this dealership for future purchases!

Love Silko! Leasing a car was so simple! Rodney Rezendes and Matt S. made the whole experience so easy and they were incredibly helpful & courteous. Silko is my new favorite dealership hands down!!!

After negotiating a price on a new CRV, the manager offered me a terribly low trade in offer. I had the car looked at by 3 dealers prior to letting Silko look at at. They offered my only ½ of what all the others offered.

It’s worth the 45 min drive for Silko. I’m in Cambridge and I’m on my 3^rd Silko Honda (CR-​V and two Odysseys). Note that it’s a hassle to go there from north of the Pike, and I go often to get my free 2-​years of oil changes and maintenance. The reason why I changed dealerships (and brands — I used to have Toyota) is because Silko has given me the best prices, period. I saved thousands of dollars getting these Hondas. Everyone knows Hondas are really popular with the college crowd, so I am guessing that any dealership in the Boston area has plenty of customers and do not need to be that aggressive with prices or that customer-​friendly. Silko looks and acts like a dealership that’s off the beaten path. They’re just nicer and they’re much more willing to bargain to get my business. They also offer little perks, surprising me every time. For example, I just got my free oil change/​tire rotation/​check and they washed the car while they were at it. I won’t say they transcend the industry. They’ll still try to sell you extras and they won’t give you a handout for no reason. But they’re so much better than all the other Honda dealerships I’ve been to, and I’ve tried every single one with a decent rating in the metro Boston area, along with a few in the suburbs (Herb Chambers, Bernardi). Silko pushes extras less obnoxiously and once again, they gave me the best price. That’s why, although I’m so busy and hate the drive down to Raynham, all my cars are from Silko now.

I purchased a 2010 Honda Fit last weekend from Silko and it was my 2^nd purchase from this dealer. The first time around their finance department did me a HUGE solid, but this time I came with a pre-​approval and did all of my homework.
I got to the dealership at 9:45am for my 10am appointment and was met by salesman Mike. I told him what I wanted and that I was pre-​approved, but we still went through the usual dealership bullshit for about 90 minutes before we took the test drive.
Once that was done it’s now noon and Im ready to buy, but Silko spent far too much time asking if I wanted to apply for financing through Honda even after I said no 4 times…
As with all dealerships the waiting around is just painful and Mike must’ve told me a dozen time he wasnt with any other customers despite my insistance that he move on. (Despite his nervousness throughout the process, he was a very good salesman and I’d recommend him.)
Finally…after 5 ½ hours in this place, the sale was done and I drove off the lot.
Silko Honda is a good dealership and I’d suggest them to someone with a lot of time to wait around and who’s looking for a Honda.