Firestone Complete Auto Care

Close at 7 and arrived at 620… told needed to make appt for tomorrow because they are mobbed, yet technicians standing around texting…

Came for a rear brake pad replacement, leaving with new pads AND rotors. That’s fine.
The staff was easy to talk to and I got a nice courtesy call letting me know of what they are going to do and how much it will be. I like that.
Anyways, I’ll be spending $ 325.00 for the whole kit and kaboodle… which is high… but hey, it’s firestone and not your average small shop mechanic, I was expecting a decent mark up. Will do business again if I’m in a pinch.
Thanks.

I have been a customer of this Firestone location for many years. The reason I keep going back is their professionalism, listening skills and courteous service. Finding an automobile repair service you can trust is difficult; the personnel in Raynham fit that bill.

I went to Firestone in Raynham, MA this past Saturday after work, because I feel uncomfortable with the FACT that it’s difficult to brake easily, with the fact that the car swerves easily on wet road, and the fact that I smell a weird smell sometimes while I’m driving. These are FACTS considering I drive the car every day. I went in and told Paul at the desk exactly what I said above, that I’m uncomfortable driving because it’s hard to stop, there’s a weird smell and the car swerves easily. He told me they were too busy and I said ok and I started walking out. MIND YOU, I did not push the issue further, i walked out and he called ME back and asked the manager if they could make room for the car. He took the car for a test drive beforehand and even told me, «I think I understand what you mean. The car stops abruptly when you put your foot on the breaks, and the tires look pretty old». He even agreed with me. So he took the car in the garage to have it looked at. I thought Paul was sooo nice to do this for me. He seemed so thoughtful and so genuine. I knew then that I’d definitely come back to this location for future service. NOT. After some time had passed one of the techs (beard with bald head) came in like a smart ass and said he didn’t find any issue with the car and he was shocked «considering all the commotion». He was so disrespectful and rude. Who says that? «Commotion»? Then after that, Paul came back and said «So there was nothing wrong with the car?» and he started making unnecessary comments saying «Well it’s just you came in making it seem like it was a dire situation». Are you serious? I hardly said anything when I went in there. I went into a car repair shop because I was experience these things with my car. Like any customer would, I went in there and reported those things. I can do that. I was walking out and he was the one that called me back and he test drove and he put the car in the garage. It sounded to me like he was embarrassed by the way HE handled the situation, and after the rude tech «found nothing dire», Paul wanted to save face and act like I was the one that made a commotion when I didn’t. If anyone «made a commotion» as the rude tech said, it was Paul, not me. If anyone «made it into a dire situation», it was Paul, not me. They made me feel like I not only forced them to look at my car when I didn’t, but also lied about my experiences. They made me feel like I was crazy. Paul blamed me for something he did and he was totally rude and unprofessional, and the tech made unnecessary comments as well. I told those guys off, but I’m still irritated by the way they treated me that day and I will never go into that location again.
And PS: the car did brake hard many times today while I was driving, and I smelled something weird as I was pulling into work too. But I guess those were all lies too and all in my head. Jerks.

Very surprised to see I am the first to leave a review. These guys; Jonathan, Dave and Terry the manager are great! I got a great recommendation on the spot for tires for my BMW and the price beat all other places I had researched. The service was complete in about an hour and I was on my way. I felt very good about this purchase and they now have me as a customer for life. I will be recommending Firestone in Raynham to all my friends and family.