Perkins Service

My family use to be loyal Perkins customers. We would never shop around and paid whatever they told us for repairs because we trusted them. We knew the employees by name and then some of the employees started quitting. We found out the management started getting shady and began to take our business elsewhere. We also heard from friends that they had some issues with Perkins, as well. After installing a part and charging them for it, they found out it was under warranty and confronted the manager and he wouldn’t refund the money. We just recently had a fuel pump go out in our vehicle and our new automotive shop only charged us $ 400. In 2008, we went to Perkins and they charged us $ 1100 for the fuel pump in the same vehicle. It’s extremely disappointing to hear about the quality of service at Perkins now, and we’re so happy we found a shop that strives for excellent customer satisfaction.

I’ve use Perkins since its close to my house. Small repairs and vehicle inspections. As of today, they still don’t do motorcycle inspections. I’m only giving 4 stars because of my last visit, the gentleman behind the counter made me feel like I was bothering him when asking for prices of tires. He was probably just having a bad day. The mechanics are great. They have given me great service when I need a one-​off size Allen Wrench or something to tighten up a bolt on the motorcycle, etc.