Staples the Office Superstore

People are nice enough store has good prices and selection but be prepared to be constantly hassled to get a Staples Reward card. They force these poor kids to pester you at the checkout for a card to the point you want to walk out. – terrible customer service makes me question where I shop and Walmart carries many of the same items as do numerous on-​line outfits.

If you’re looking for a place to buy supple a it is definitely not staple. Worst customer service. Worse pricing…

It is always difficult to find assistance in this store. Although better staffing could help some, I think the bigger problem is their poor customer service. After being in the store for close to ten minutes and unable to find what I was looking for, I looked around for help and was able to make eye contact with the manager. That didn’t help much since the manager continued to walk in the opposite direction after I tried to call him over. It’s possible he simply missed my signal. Their customer service standards were a bit low particularly for it to be such a slow day. No greeter and I ran into not one associate walking the floor that I could grab.
If you are familiar with the set up of Staples and would rather not have associates bothering you, then this is your store. As for me, I’ll drive the extra distance to their next location and try my luck there.

I was in the store for fifteen mins trying to help myself find a difficult cord to a hard drive from an old pc. No customer service on the sales floor what’s so ever. Matter of fact, no associates on the sales floor. Not a greet, a smile, not an acknowledgement what so ever. This location is definitely a self serving environment.
Headed to Best Buy

This store used to be so great, and has been going downhill for the past year or so. It is usually understaffed, items are illogically stocked, and the store really needs a good tidying up. I received a coupon from Staples via e-​mail for $ 100 off an iPad Air2, but it was an in-​store only coupon. When I got to the store, after waiting about 20 minutes for someone to help me and another gentleman who had been waiting, I was told (rather unapologetically) they would not honor the coupon because they do not carry the higher memory models of the iPad Air2 in the store. I asked if they would honor the coupon if I ordered the item while I was in the store, and was told no. Deceiving advertising and poor customer service. I’m a loyal customer and own my own business, and this was a very disappointing experience.

Didn’t like management’s attitude in the way that he spoke to his employees and customer. His name is Rob. I won’t be returning to this location.

Not good. Everything is incredibly difficult to find, even popular items like notebooks, notepads and calculators. There was absolutely no one working on the floor so it made my trip twice as long. I was able to find what I needed but I also didn’t think the prices were that great.
Then, the checkout line. Again, they were completely understaffed and the line took forever. It was not cool. I wanted to be in and out but not so much the case here. I only come to Staples a couple of times a year, so I don’t think I’ll be back here any time soon. They should have had a lot more people working here on a busy Saturday.

Copy center is great. The computer paper is twice the price of Wal-​Mart. Most office supplies are cheaper at Walmart. Computer section is ok. The only trouble is that almost all of the computers they push and con you into buying are HP worthless computers. And if you need a printer they will walk you right to the HP printer section. Maybe they should change the nameb of the store to HP. They do sell other computers and printers but the store employees will change your mind and sell you an inferior HP product. The computer easy tech guys try to fix what HP makes them sell. My biggest problem is when they change you mind about a product you want, and you think you are getting a better product.

Jasmin at the copy center was great! she really helped me with all the items I had on my list. Making cards and making flyers were hard for me but she was so helpful. I like staples copy center

Yesterday, at the Somerville Circle Staples store, we had the WORST experience ever! We had funeral cards made for my mother’s funeral tonight. The finished product was not what we had requested. The counter person was not interested in any customer service and immediately asked the Manager to come over. We then met with Wes Fiorentino, whose business card says he is «Certified Print Pro, Staples Copy & Print».
Mr. Fiorentino had an attitude even before we explained the situation. He was unprofessional, uninterested, uncourteous and rude. He did agree that the finished product was not as requested, the coloring, contrast, image and size were all incorrect. When asked what could be done to fix this, he replied that they would reprint the cards, but it would cost us the full $ 105 dollars, again. We felt it was unfair for us to pay to fix the mistakes they had made. He continued with his bad attitude and would accept no other offers or resolutions. In exasperation, we said we felt this was unacceptable behavior towards loyal, long-​time customers and that we would recommend to family and friends not to come here, he loudly replied «PLEASE DO!» So we are.

Its staples… The front half of the store was redone to match the layout of their newer stores. The staff has always been helpful here, also it looks like a lot of familiar faces over the years which means less chance of getting things messed up, this store is run pretty well from my experiences.