I’ve purchased several different Blackburn products all of which I have been fairly satisfied with: Cages, Computers, Co2 Inflaters, Bike Pumps, and Floor Pumps. Recently I had a part on my floor pump snap off. I called their customer service line, talked to a rep, and had my replacement part being sent to me all within 2 minutes of picking up the phone. Great customer service like this is what will keep me coming back and continue to purchase their products.