The Flying Locksmiths

I had just bought my first home. I was frantically looking for a locksmith. I contacted a well-​known company (The Flying Locksmith) but their professionalism was null and void. I had read negative reviews on Unilocal that I took into consideration. I went against my better judgment. I scheduled an appointment at 3p and received a call at 9a to change the locks. The gentleman that called was extremely rude. They in fact never came and didn’t even reschedule, upon calling I was told that I would be the second appointment the following day and they apologize for the confusion. That following day I received a call and once again the gentleman was telling me they would be at my home later. When I tried to ask for a time frame he kept repeating like a broken record or like he was reading a script that they are a service and he couldn’t give me a time. I received a call at 2p and I said I’m canceling the order. I would never use them again or refer them to anyone.

The technician was great, the price was not. I wish I had asked for a quote before having them come out, but it never crossed my mind that rekeying 4 cores would cost more than replacing 2 deadbolts and a knob! If you can change the hardware yourself than don’t waste your time and money here. I could’ve purchased all new hardware mentioned above for $ 120 at the hardware store, but somehow rekeying the 4 cores cost me $ 175!

The lock to our office had been freezing up in the cold weather and one of our employees snapped a key off in the lock. Flying Locksmiths came out quickly the next day, however for all the effort they put into what appears to be drilling out the lock cylinder and replacing it, we still struggled to lock the door the evening after they were here. As an added benefit the lock looks like it was hacked at with a hammer and pick and the cylinder wiggles in and out. And now, once again, a key is stuck in the lock. I would have expected the lock to work like new after paying for professional service.

I hired Flying Locksmiths in Randolph on Thurs, July 25, 2013 to do a fairly big job and fired them the following Monday — why? — rotten customer service. I contacted Flying Locksmiths (FL) this morning (July 29^th) at 8:40 a.m. asking what time they would arrive at the site having heard nothing from FL about a time to meet. The gentleman who answered the phone advised me that they were on their way to the job site. Advising that I needed about a half hour — forty minutes to get ready and arrive at the job site, the gentleman on the phone started a testy exchange with me that ended with him telling me I should leave my home in 5 minutes — I did the best I could to accommodate him actually leaving my home in about 15 minutes. On my way to the job site, I stopped at FL (which was on the way to the site) to speak personally with the gentleman who I spoke with minutes ago and was given more rotten attitude by him. On my way out the door, he said to me «good luck». I responded «what do you mean, good luck?» The gentleman responded «good luck that they’ll be there.» At that point, I fired the Flying Locksmith. Realizing that I needed the job done today, I decided to grin and bear it contacting FL again about an hour later at 9:50 a.m. asking if it was possible that they do the job. The gentleman who I had spoken with earlier answered the phone and chastised me again and, then, HUNG UP ON ME. In addition, because of FL, I felt it necessary to delay the delivery of home appliances to the job site by five days not knowing when I could get another locksmith on site. As an aside, the young man I spoke with when I stopped into FL to hire them for the job was very nice. After arriving home, I went online and contacted Codman Lock in Dorchester. The gentleman who answered the phone was very nice explaining that, unfortunately, the technician who traveled to on site jobs would be out for a few days. He then recommended Aborn Lock Service in Jamaica Plain who, after a brief discussion, advised he would be contacting me today with an hour lead time to meet onsite to discuss the job — thank goodness there is more than one locksmith in town.

I have used the Flying Locksmiths in Randolph in the past and they were great — but it has been a few years. The older staff — who may not be there anymore — were customer-​focused and excellent. The young guys manning the store now are pathetic and useless. Their demeanor and attitude is anything but customer friendly (more like you are making their life tough than they are serving a customer). Went in for a key fob replacement — was crystal cleaar about it on the phone and in person and all they did was cut me a key (not a replacement key fob) and wanted to charge me $ 75 — after himming and hawing about how tough a job it might be. Very unprofessional, these clowns can’t do anything more than cut a key. Zero customer service, zero customer listening skills, and horrible attitudes. Don’t waste your time — they are now njo better than Home Depot or Lowes.

I’m updating this review because I received an apology from the owner for the previous experience. While I still am hesitant to call them again, I do appreciate the gesture. I’m to contact the owner on his cellphone for my next locksmith need. Upping a star for the follow up.

They were awesome. I called up, easy to deal with. The man was very professional. I would use them again.
They also saved me money, by explaining to me why I did not need a new lock. on one of the doors, even though that is what I asked for

Don’t do it. After scheduling a week ahead of time, and calling the day before to confirm… I took a half day off work to meet the locksmith. When he was forty five minutes late, I called the main number. I was told they would be here shortly. After an hour and fifteen minutes, I called again. The main number operator said he was just a couple of min away. AFTER another half an hour (two hours forty minutes waiting) — I called back and canceled. Horrible customer service.

On the several times there they are always accommodating and professional.
Friendly staff are helpful and offer suggestions to make decisions.
Reasonable prices.

I called the Flying Locksmiths looking for some help with a really old door and lock. I wanted a trustworthy, friendly, timely locksmith that wouldn’t cheat me and was interested in restoring or helping preserve the old lock — and I found one!
The Flying Locksmiths were on time. Set up an appointment a couple of days in advance and called me a half hour before their scheduled arrival. They arrived exactly on time and the technician worked hard to save the fixture!
They did save it as best as they could and gave me great advice on what I could do if I need to when (cause it’s only a matter of time) this thing completely falls apart.
Anyway, thanks Flying Locksmith. Your reasonable rates, great service and friendly, knowledgeable staff make me a life long customer.