Pump It Up

What a horrible experience. The place was so small, dirty, overcrowded and under staffed. Someone stole my sons sneakers. The staff wasn’t helpful at all. They didn’t offer to reimburse our admission or compensate me for sneakers. They actually had the audacity to blame us. His new sneakers are gone but someone left an old disgusting pair that happen to be his size there. Disgraceful. We’ve been going to Jump on In in Boonton for years and never had an issue. It’s also larger, cleaner and better staffed. Stay away from this place.

GOOD FOR OPEN BOUNCE, RIDICULOUS FOR A PARTY, TERRIBLE MANAGEMENT
We had a birthday party of 30 kids last weekend and the only reason we booked this place is because of the wonderful facility and a bigger party room. Its a fun place for open bounce and play but definitely not for having a party
The front desk is a chaos with filling the waivers for everyone on just 4 screens and not enough staff to help. Our party time was 5.10, we didn’t start till 5.20 and the guests were all in the lobby waiting. They make the kids watch the stupid safety video. We lost 10 mins play time right there. Never seen such inefficiency at any bouncy place
If everyone has to fill in the waiver, how do you know if the kids is under 34″? They dont measure or keep track of them and at the end they charge you based on the list from the waivers. SO you have to keep track of your guests 34″ and under so you dont pay for them
They said they would have toys for little guests on the floor those who cant go on the slides– they barely have a coupe/​car, a hop on ball and thats it
The manager Henry is the rudest ever. He will argue on something that clearly is written on their website. For eg: Glow necklaces– We added a glow wars package to the party and its clearly written on their website that it includes glow necklaces, he still argued with me that they are not included. The staff and the management are so not educated about all the details of the party packages. We had to chase them at every point just because every time we talked to a different person they all had different answers.
Dont even bother to add Glow wars package for kids party 3 – 5 years. It was such a waste. No one told us that this age kids are young to use the blasters, ofcourse because they themselves had no idea of what glow wars is. Upon booking they said they would play games with the kids and music during glow wars, rather there were no glow necklaces or blasters given to the kids for the first 10 mins. We had to ask the staff 3 times for them and go look for the manager to get the necklaces and the blasters. After 10 mins they stopped the music made all the kids sit and wait for the necklaces that weren’t even put together. Such a waste of time and inefficient management.
Oh They charge $ 17 for a $ 10 personal gluten free pizza! They charge for every single thing– water, drinks, balloons… All they are interested in is making money

Tons of fun for kids. We had a great party host named marcel who seriously loved his job and it showed.
They have 2 rooms to bounce and then 2 party rooms the set up was great and the kids had a blast. At the party we attended the kids age ranges were 3 to 8. All had fun! Great party for all ages!

Place is great for kids, But staff is very unprofessional and very RACIEST… particularly HENRY… didn’t have the last name but he called himself General manager. Would never recommend this place just because of the unprofessional ism …

I had been looking for places for my daughter’s 4^th birthday (which can be tough in the winter) and settled on Pump It Up and couldn’t be more pleased. I worked with Sioban who was very easy to work with and had the invites out in the mail to me the next day. We ordered all of the food through them and opted for mac n cheese/​chicken fingers for the kids and subs for the adults — and the food was surprisingly good! The place was very clean and they wipe down the equipment after each group. There are even toys (blocks, ride on cars) for toddlers that can’t go on the bouncy toys. The kids all had a great time and were exhausted at the end — which means it was a success! The only thing that was a little disappointing was the pictures that the staff took. I was relying on these pics and didn’t take many myself, but there weren’t that many and the quality wasn’t great, so take your own pics if that is something that you care about.

Just had my son’s 5^th Birthday party here… my daughter had 2 of her parties here as well… can’t recommend it enough. The kids have an amazing time in the 2 bounce rooms… but tonight especially, the staff was wonderful! The staff who worked with the kids in the rooms and the girls who helped us in the party room were wonderful!!! This is the place to have a party for your kid in NJ!!!

The better of the jump places in Jersey. I’ve been here a couple of times with my kid… 2 rooms full of slides n stuff. People who work there are very nice. Definitely recommend it!
***MAKE RESERVATIONS IN THE WINTER AND ON SCHOOL HOLIDAYS****
They were nice enough to let us in without one and the place was packed.

My 7 year old loves this place. What is not to love? Big giant inflatables and lots of room to run around. This is the 2^nd birthday party that we had for him and it was fantastic. The staff did a great job keeping the kids moving and helped set-​up our party room.
There is a new owner at pump-​it-​up and he has done a few things different than in the past. The one really great change is to the parties. Our last party we picked the room for the kids to play before eating. The new owner splits the time between both rooms which really is great because it keeps the kids interested.
The other thing that they are doing is lots public events. There is no need to go to a party to enjoy the inflatables. You just show up during one of these public events. My kid has not stopped talking about pump it Up and I am planning to go tomorrow with him for their Glow Party. It should be fun.
The pricing of the parties are pretty reasonable. It starts to add up if you order pizza for the adults, but other than that a great value.