Terrible experience & interaction with company. For one week prepaid tour(1300.00) the first words out of the tour directors mouth were that the toilets would not be emptied! All included restaurants below average, service objectionable and director did not ‘go to bat’. On return ride splashed with refuse from full toilet tank & bus reeked during return ride. Would have left tour at first announcement had I not ridden to boarding point with others. Company refused written complaint & refund request and refused written copy of refusal. Several other passengers had even more complaints than I raised in complaint letter. Never again!