The UPS Store

I have used this location on multiple instances to drop off items that need to be returned. They are always more than helpful, friendly, and efficient. They are never that busy so I can get in and out quickly and I appreciate their willingness to help when someone walks in rather than wait for the customer to say something.

You can walk in this location at anytime and there is no line. You will be helped very quickly. There is a reason, when you ask a question no one knows there right answer and most people go elsewhere. I should have done this when a lady next to me wanted to know a price on shipping a package over night in Orange County and both young men behind the counter could not give her an accurate or the same price. I should have turned around and walked out, but I didn’t. I payed to have a letter mailed over night. It cost me $ 38.00 to do this. I was given a form with the date and time it would be delivered. I was very disappointed with the service because my letter didn’t leave the ups store until 8 hours after it was to be delivered. It was delivered 3 days after I wanted/​needed it delivered. I asked for a refund since my second letter I mailed from my home was delivered 2 days before the letter I left at the ups store letter was. I was told no refunds because it was delivered it was the weather that prevented the postman from getting it done I just don’t understand the reasoning

I guess their employee standards have gone down, or they’re not communicating with each other.
I needed a LiveScan done today. I called them around noon and asked what time I could come in, as I know some places stop doing them at 4 opposed to their closing time at 5. I was told they do live scans until 5. To ensure that I got there on time, I left work an hour early to drive over. I got here at about 4:35. When I told the guy behind the counter that I was here to do a LiveScan, he told me they stop doing it at 4:30. I explained that it was 4:30, and he told me that, no, it wasn’t, it was after 4:30. By 5 minutes. Really? 5 minutes makes a difference? I’ve come in before at 4:45 and have been able to do it just 2 months prior, but apparently not this time. Interesting how a different employee was able to tell me I could come in until closing and I’d be fine.
Next time I’ll drive a little longer to Mission Viejo and have the LiveScan done.

I brought an issue of feeling overcharged to their attention and received a very quick response with solution after the fact. Great customer service!

I had read a prior review about problems shipping large items at the RSM location. I’m not sure what their situation was, but I had a great experience with this location. I sold a very large vintage aquarium stand and didn’t want to deal with packing or shipping it. I just gave my Ebay buyer the number for the store and the UPS employee, Chris, handled it all. He had the item shipped out the same day and even called me to confirm when it went out that day. My buyer raved how kind Chris was on the phone to her. I plan on listing this store location for all of my large items that are listed for sale on Ebay and Amazon. It saves me internet shipping fee’s and lots of time trying to find such larger packing materials that they buy in bulk. Lastly everyone in the store has been pleasant to me even when I dropped off boxes that were postage paid. Some of the other postal stores I dealt with were not so kind to prepaid postage packages and always made me feel bad for taking up their store space for items that they didn’t make money off of. Overall this store gets 5 stars from me.

Andrew was super fast and efficient at sending back my AT&T equipment! Super cheery on a beautiful Saturday afternoon (when I’m sure you’d rather be anywhere but working.) Appreciate his attentiveness and the promptness that we were in and out.
My husband came here previously for his LiveScan and also received efficient service. So much so that today, when I was going to go to a different UPS Store to mail my AT&T equipment back, that he said we should specifically go here!
This store is located in Plaza Antonio– right off Antonio Parkway and La Promesa.

The first time I used this place they were very helpful.
Today, I need to get something notarized after work, but I found out their notary won’t be there after 5:00 pm. This does not help me at all. My feelings are if you want to provide service to the public, relaize that everyone works for a living and cannot get access to services they need during normal business hours. I don’t get off work until 4:30, and won’t get there until almost 5:30.
I won’t be using this store’s service again, you are not available when I need you to be. I don’t get time off work to perform personal business. If you want to cater to industry and only be avaialable during those hours, then I suggest focusing on that.

I’ve only lived by RSM for about eight months, temporarily for work, and this UPS location has been a lifesaver on multiple occasions.
While preparing for the move back to the east coast, I brought in several large, oversized plastic bins to be shipped. The UPS facility in CT taped them (legit they used about five rolls of tape in total) when they were shipped out here, and I told the guys working about it. They immediately knew that wasn’t the right way to do it. They spent lots of time with me, placing the bins inside larger boxes, cutting them down to save me some money, taping everything, and generally making sure everything was secure and safe. In the end the boxes made things a little more expensive, but knowing my stuff will make it back safely was worth it.
Andrew really knew what he was doing and both he and Eric were gentlemen the entire time. Andrew even offered and helped me get the heavy bins from the trunk of the car. Real people persons and totally made my life easier.
Parking at this location is a nightmare about 85% of the time, but the people inside make it worth it! (Although sometimes I feel like they are a litttttle understaffed.)

I have to do a lot of mailing for my business and I will go out of my way just to go to this UPS Store. Everyone that works here is so nice and helpful. Their customer service is exceptional.

I had a huge multiple package shipping job for work and went to several closer UPS stores for help. The staff at this location is the best and made my whole project infinitely easier. Great team!

After I lost my previous job, I had oodles of paperwork to complete in relationship to many benefits I needed. Long multiple page faxes, documents that needed notarizing. After I became employed part time, I needed help with licenses … more faxing, more notarizing … more paperwork to be sent.
I was overwhelmed and sometimes did not even know which paper needed what processing.
This UPS store was a godsend … with small, or nonexistent, wait times. Always helpful. Making suggestions for methods that would save me money.
They even double checked to be sure I had any receipts or proof of mailing so that my claims would never be lost or overlooked.
Good, caring and efficient people work here.

The people who work here are always friendly, and quick to greet you and help you out. I feel like they were a little understaffed around Christmas, but to be fair, it was like two days before and the place was packed. I don’t like to use UPS unless I have to, just because it’s pricier than sending things via regular mail, but when I do, I always use this location for the kind and prompt service. They always package things correctly and I’ve never had a problem here.

I have been here to mail a few thigns and its been a decent experience.
Recently I had to ship an oversized old computer/​monitor combo and had no clue how to pack it.
The staff put it in a box, wrapped it all up and did a great job with that. IT got to where it needed to go and was still intact. I’d suggest going herefor your shipping and packing needs if you dont want to hassle with packing the odd things yourself.

First parking is a nightmare, granted its not necessarily this stores fault. However it is December, busy holiday time, why close at 6pm!!! I attempted to ship 3 packages here at 6:01pm and the staff just stood & starred at me as I tried to open the locked door while trying to juggle big boxes. I was one of 3 people that walked up trying to get in at the same time. Not very helpful local UPS store.

For some reason I never have any luck with any of the UPS stores versus an actual UPS branch.
According to the website for the UPS Store, if you’re shipping something that’s oddly sized, oversized, breakable, or even perishable, they could handle it. They even mention it again under their mailbox services that they hold all deliveries, even oversized ones, until you’re able to pick it up.
Well that was not the case when we recently tried to mail out an oversized plastic bin holding a couple of advertisement banners. We were directed over to their distribution center in Aliso Viejo, California because of it being oversized. Quite frustrating having to drive the extra half hour when we live literally minutes from this branch. Well for what use are they if they’re only able to offer you copying and facsimile services and a rental mailbox?
Next time I use their service, I’m going to save myself the hassle and headache by driving straight to their distribution center first.

Came here to get my fingerprints done for a LIVESCAN. Quick easy service. Seems like they have good relationships with regulars. In the same plaza with Starbucks, VONS.

Two guys working here, both true gentleman… Apple set up this place as the place I should drop my now destroyed iPod off at for exchange…
I simply walked in, gave them a repair order number, and they took care of everything else — handing me a couple receipts and a proof of mailing that I took with me… saving me anymore headaches. It’s been kind of a bleh day.
Good guys. Looks like they have been lifting mad weights in the back though lol, they were all yoked and when I’m rich enough to own a professional football team (or touring wrestling farm), I will come back and recruit them.
Great service, and if you absolutely have to use a UPS store as opposed to calling in a pick-​up (cheapest way to go), and if you live in BFE, this is your place.