Walmart Neighborhood Market

May 19, 2016
This updated review is for manager, Matt Eenice. I always shop at your store and I find your associates friendly and helpful most of the time, but today I was clearly surprised how Mary Jo lacked training in areas of customer service. She’s a lovely lady but I would find her lethargic as she bags my grocery. Looking pass me and bagging my things at a comfortable pace (I’m being nice). She doesn’t use the carousel bagging device at all. She fills a bag and doubles it when needed then hands the bag to you and on to the next bag the same way rather than to turn the bagging device to speed things along. Also, she came across a Castle wood deli that didn’t have a bar code and she asked if I can get another one with a bar code. I looked at her with amazement and with that she answered, «Well, I don’t have anyone to ask.» I thought to myself 1. Respectfully, that’s not my problem. If it were anyone’s it’s yours. You should ask me where I took it and go get the item yourself. Tada! Customer Service! And 2. That’s what that intercom phone is for. «I need a price check at register 2 please».
«Customer service training at 30 491 Avanida De Las Flores, please. Thank you.»

This is a little strange, but I prank called this Walmart. A man named Lexi answered the phone and instead of laughing or hanging up, he took me seriously and actually tried to help. Just wanted to give a shout out to Lexi for being so cool and having good customer service. I shop here all the time and they have good selection and nicely stocked shelves.

I generally don’t like Wal-​Marts due to their corporate practices, understaffed stores, cleanliness issues, and their destruction of mom and pop businesses around the country, but I feel like the Neighborhood Market doesn’t have a true identity. It’s not a complete Wal-​Mart, but not a grocery store either. It lacks the most basic services one would expect from a «neighborhood market» including extremely fresh produce, a fresh bakery, deli and meat counter, and a decent alcohol selection. Wal-​Mart prices may be less than other regular stores, even similar discounters like Target, but that comes with a price. For me personally, I don’t think the quality is there in the store brands from Wal-​Mart, and it’s not worth it for me to shop there to save money on certain household items, then have to spend more time going to a regular grocery store like Pavilions or Ralph’s to get what I need. Especially after their remodel, Pavilions is always my go-​to store in RSM for high quality items, great service, and for me, I’d pay slightly higher prices for a better shopping experience.

I was getting out of my car in the walmart parking lot at 30 491 las Flores, Rancho Santa Margarita 92 688.
When a very elderly man parked his car in the handicap parking, just as he was opening his door a young walmart employee named (Reuben) drove up with a handicap cart to greet the elderly man
I could tell the elderly man legs were hobbled just by the way he strugleed to hold on to the door of his car
Not only was the elderly man happy to have such helpful employee so was I.
On the back of the vest Reuben wears it says… here to help!
That’s why I like coming here for many years

Really who writes bad Unilocal on Walmart?!
Expects top quality service at a place with little super low prices! Sorry… You just can’t have both. It’s like going to the 99 cent store and complaining how cheap everything is… Duh!
I’m really glad they placed Walmart there so that I don’t have to the drive the other side of Rancho Santa Margarita for a all the little stuff in the house. This place was definitely convenient for me my family.
I’m not hating on a good deal!

I love this neighborhood Walgreens! They have the most excellent pharmacy in town, and I know this because I’ve tried all the other pharmacies in town and none of them are up to pare or even close to how quick and efficient and clean and so nice the pharmacist and the techs are! They have become like my second family. I highly recommend this place to everyone!

I have noticed in the past couple of months, that they have stepped up their game here! The manager (Sadeh?) seems to have this location under control… can’t say that much for the bigger Foothill Ranch store.
I must say that you STILL should read the expiration dates on most perishables (salad, milk…) Store is more organized and cleaner.
This being said… we frequent this location more often now.

I was pleasantly surprised. They were cleaner than mid walmarts. I was disappointed that they did not pickup all the shopping carts.

The store is currently holding an online ordered, paid for purchase hostage. My wife ordered a baby gate online in preparation for our daughter. The in store pickup option online allowed my wife to choose any nearby store for pickup as well as listing a person of her choosing who could pick up the item on her behalf (as long as the person picking up presented proper ID). My wife listed me to pick up the order from this nearby Walmart Neighborhood Market location in Rancho Santa Margarita because she knew she would not have any availability in the near future to pick the item up herself. She also used our shared Mastercard to purchase the item. I went to this Walmart location today to pickup the item while my wife was recovering in the hospital from her surgery. Valid photo ID /​driver’s license in hand as well as copies of the paid online invoice and notice of item being available for pickup. Upon arrival to the store and after conversation with the customer service counter associate and someone else who apparently had a higher level of authority at the store, they refused to release the purchased item to me. Apparently I cannot pick up the item even though I was named as the pickup person when my wife ordered the item online. It also made no difference that I had an online invoice and matching credit card for the purchase. I can even pull up my credit card statement to show the purchase but it does no good because the store will only release the item to my wife who ordered the item and not me, the person she designated online to make the in store pickup. Beyond that the store also told me that when my wife does come in to pickup the item, she will need to present ID showing her maiden name because her online account that was used for the order had her maiden name. Doesn’t matter that the item was purchased on a credit card with her married name (and my name as well because it’s a shared account). So once my wife is out the hospital, well enough recovered and able to locate an acceptable form of ID with her maiden name listed then we just might be able to recover the item we’ve already paid for. Thank you Walmart Neighborhood Market of Rancho Santa Margarita, thank you.

I stop here for quick things on my way home a lot. Everything is as expected, it’s Walmart, not W.F. or PaviIions. I have even ordered products from
and had them delivered here for pick-​up without paying shipping. However, my biggest problem with this store is the merchandise is inconsistent. Will they have Coke today or not? Will they have my cereal brand or not? Everything seems to have a ⁵⁰⁄₅₀ chance. If it’s something I really need, I end up having to go somewhere else. That is frustrating.

I had a unpleasant experience with customer service. More interested in serving her fellow employees and very rude to me as a customer.

This Walmart is not the cleanest or largest but the staff is super friendly. If you need to pick up a few items, this isn’t a bad place to stop and run in and out, but if you have a long list I would recommend a different location… Maybe Irvine

Prices are better than a Ralph’s or Vons, sure. Also it’s open 24hrs so that’s convenient cause I work late.
I really don’t need every single item in its own bag though & I definitely don’t need your sassy excuse that your bags are weak. Note to self to bring my re-​usable & bag my items myself.
The Checkout people always seem very unhappy with their lives. They could benefit from getting more product as well.
I’ll be sticking to Vons & Ralph’s.

Prices werent that much better than weekly deals at local ralphs or vons. I would rather go to the walmart superstore which has everything and not just grocery. Plus the expiration dates were sooner than standard/​typical dates for a lot of my normal grocery items. Quality was a B– for the produce to be honest. Parking wasn’t bad which was a plus. Dont see myself returning.

Nice little grocery store prices are ok. easy to find service is ok needs to work on that. Havent a bad experience yut.

This is a grocery store Walmart, so they dont have most of the things a regular Walmart has… but its a decent store.
I love buying bottled water here, it is so inexpensive.
I have never been when its very crowded, so that is a plus. The staff is friendly, and I have always been able to find what I went in here for.

This Walmart Market has a huge selection of all sorts of products, from lunch meat and frozen pizza to pet supplies and dish detergent. Great place to stock up on canned and dry foods. Lots of soda, snack foods, and cold beer too.
Their prices are really great and beat out the other local supermarkets when it comes to quantity; the trade-​off being the lack of quality in their produce and meat departments… The store is a bit scattered and unorganized, and I do question the temperature and rotation of products in some of the coolers. It’s not the cleanest grocery store I’ve been in either.
Sorry to say, but most of the employees here seem haggard and have a discourteous nature about them… It’s obvious they’re overworked, not to mention understaffed and underpaid.
On the flip side, the late night shoppers who stagger in seem to have fallen off the same grocery cart… Count me in though, because I still shop here regularly.

I will start by saying this isn’t the biggest grocery store. For the basics, it does just fine for me. I usually just come in for frozen dinners, fruits, vegetables, cereals, snacks, and paper supplies.
Their prices are a lot better than the Pavilions I usually shop at. The Pavilions is because I don’t want to drive to Ralph’s (which had a lot of out-​of-​stock items, about to expire, etc)
I am an avid couponer so I usually bring a stack of coupons with me and combine them with their already low prices and usually do very good for myself. I always submit my receipt to the savings catcher on Walmart’s website and, after 3 shopping trips, have almost $ 10 back. When my gift card gets close to $ 20 I’ll probably cash out and just go get some more groceries lol… it’s a never ending cycle.
The cashiers seem pretty friendly, items are well-​stocked, and the store is clean. I don’t have a problem shopping here. It is small, but they’re open 24 hours and you can be in-​n-​out (not the restaurant chain, please don’t sue me) quickly.

I love this place! I do all my shopping here and pretty much know everyone in the place. It’s close to home and has everything for my shopping needs. I can save a good $ 12 – 15 dollars over shopping somewhere else for the same items. The store is small, so if you go on the weekends, GO EARLY! It can get really crowded in certain sections, and the parking lot can fill up really fast. But overall, it’s really great to have a walmart grocery store in RSM! If you haven’t been there yet, I would recommend checking it out!

I was thrilled when I saw the sign go up for a neighborhood Walmart being built just down the road from us. When we lived in Aliso Viejo we did a lot of our grocery shopping at the Walmart in Laguna Hills, so we knew what prices to expect.
Apparenly Walmart market’s products aren’t priced the same as their Walmart super stores. I noticed that everything cost a little more from their dry pasta to their cereals and canned goods. I guess everyone expects them to be cheap because of they’re one of the big box stores and because of their name, but I think eventually everyone will learn better and keep their business at the local Target, Pavillions, Trader Joe’s and so forth… I do like their pretty store (everything new can be pretty), but was also disappointed to see how limited they were on different selections of staple items I normally pick up.
If ever I need to shop at Walmart, I will drive a little further to their super store out in Foothill Ranch rather than give the business to the one in RSM, otherwise I will keep my business with Target and Trader Joe’s.