Jacqueline Gerra Real Estate Group

Do not trust or do business with.
The reality of it is, Jacquiline Gerra was extremely unprofessional and untrustworthy through the entire transaction. Accusing, blaming and even name calling the people involved. Gerra alone made the entire transaction a miserable miserable experience for multiple parties involved. I have all the e-​mails saved, unedited, if anyone wants proof. I also have many more details that I’ll be happy to open up about in private communication that will validate her lack of professionalism and her being untrustworthy
Her group will probably reply to this e-​mail, rebutting, but like I said, I have proof. Just do yourself a favor and avoid. There are plenty of other competent real estate agents out there whether you’re the buyer or the seller.
Lastly, if you search for ratings of this agent through her MLS number, you’ll find other negative reviews.
Thanks for reading /​listening.

This realtor sold us our first home. How do you imagine that first experience? Well ours was HORRIBLE. Yes, she sold us the home but boy did we pay for it. She had TERRIBLE customer service. She was condescending. She treated us like crap. I swear I am not over exaggerating. I still have all the email and recently reviewed them and wonder «why the hell did we still go thru with the whole thing?» Well we wanted the house. So we sucked it up. Never again. Please look else where for your real estate services. There are so many out there worth checking out.

I have never done business with this woman and I never will. Why? Because she is an acknowledged SPAMMER. I live in San Diego and yet, despite repeated attempts to get her to remove my name from her mailing list, she keeps sending me junk e-​mails. These emails have no removal instructions, are unsolicited and in clear violation of the CAN-​SPAM act. When queried, she has acknowledged that she is aware of the CAN-​SAPM act and that she has purposely decided that the law doesn’t apply to her.
Make your own choice. I don’t care how competent she is (or is not). She has been a total jerk in this regard.
I’ll be happy to provide you with copies of our correspondence upon request.
I suppose the big question is: Why the heck would any sane person want to engage in this activity? Why would she insist in sending us unwanted emails when she knows that we don’t want them AND she knows that they violate the CAN-​SPAM act?
We have filed a formal complaint against her with the FCC.

This is the testimonial I wrote after we bought our home:
You can not find a more caring and hard working Realtor for you. My wife and I were very lucky to walk into one of her open houses. It is funny because we went on a random trip to RSM, so I could show my wife the area. We walked into one home, not Jacqueline’s, and the Realtor said, «have a look around and let me know if you need anything.» He never got up, never showed us anything, or asked us our thoughts, and didn’t even ask if we had a Realtor. I walked out and told my wife if they got was any good he would have asked if we had anyone and tried to earn our business. We walked into Jacqueline’s open house and she didn’t try to sell us on a home or try to say this is your place, she got to know us and asked our wants. She made a great book for us to keep for our records about what we should look for in our place and the pitfalls that home buying does have, and the great things it has. We knew from there that she was our Realtor because she cared about us and wasn’t trying to be pushy or pressing. It is hard to find people that care about you, but I know she did and she showed it through the entire process.
My wife and I knew what we wanted and Jacqueline did everything to accommodate us. She met us late at night to look at homes, made appointments in advance to tour places, she went and looked at homes before my wife and I went to see if it fit our list of wants. She even mailed letters to homes that were no longer listed to see if they would be interested in selling; something I don’t think every Realtor would be willing to do. Jacqueline did so much for us to help us find a house we could call home. Through the lending process to closing to after the sale went through she was by our sides. When we finally closed and got the key, Jacqueline unexpectedly through a beautiful key ceremony with food and drink, made an amazing photo book of the ceremony, and helped us make memories we can’t forget. She always says, «my services don’t stop after you have purchased the home, if you need anything call me.» I did have to call her about property tax info and she responded immediately and helped me out. Jacqueline is there for you in so many ways. She does not stop working, even on holidays like Thanksgiving or Christmas, for what you want. She keeps you in check in the good ways by making sure you know what you are getting. Jacqueline does not cut corners and lays everything out there for you.
Bottom line, we were so lucky to find a great friend like her to help us. Jacqueline is amazing and does everything and more for you. The plain fact is even a testimonial is not enough to explain how much she does for you, or how happy we were with her. We thank her so much, and we know if we ever need anything she is there for us.
Presently: She hasn’t let down or disappointed because we had a home warranty problem and she has been all over it helping us out. Our AC went out and Jacqueline has been amazing to say the least in helping us get it fixed. I am still amazed by the service she provides after we have purchased our home. She is a dream to have in our corner to put it mildly.
Kyle and Alexandra Auslander