Edible Arrangements

Do you normally close before your posted time?!
You could definitely say I am a regular when it comes to making purchases whether online or for pick up. I even order on non holidays Bc my family loves the fruits just a regular dessert on any given night… so I love the same day order pick up and delivery.
Now, I ask this question Bc today 5÷16÷16 I ordered for pick up and was unable to get there at the time I put. So I called at 4:15p to see if it was too late to get it delivered. It was. Not a problem, the delivery driver had already gone for the day. So I told the girl I would try to make it before the 7pm closing time so that the fruit would be fresh and I wouldn’t have to wait till the next day Bc they weren’t going to make it fresh since I had already had a allergy request and she made all new chocolate. Well… my emergency didn’t end up taking as long as I thought and I was able to race back to RSM by 6:40p…they were closed. Needless to say I was super bummed and now my family will have to enjoy sweaty day old strawberries. Boohoo!
Now, I know it sucks that people only write reviews when things go bad. Which may not always be fair, but it’s also a great learning tool for the business. So am I a believer and huge fan of Edible Arrangements… you bet I am!!! But, when a customer calls specifically to see what time you close Bc they are going to do there best to get there, closing 20 – 30 min earlier isn’t fair on your part either. Just saying.
Hey, thanks for listening.

Great customer service by Bea and Alec. Alec helped me place the order. He was patient and explained everything so I that I could figure out what’s best for my needs. Then after the delivery, Bea went out of her way to answer all my questions. Outstanding customer service! Thank you for all your help! I will be back.

We ordered an arrangement this morning and told them specifically that the person we’re getting it for will leave at 2 pm. We had called at 5 minutes to 2 and were told that the driver hasn’t even picked it up yet — no apologies, no phone call beforehand.
There is no excuse to receive bad customer service with the prices they charge. We had to have someone from our company pick the arrangement up! To top it off, it wasn’t even ready when we got there. NEVER AGAIN with this branch.

I felt the owner/​manager had time as a best interest and not customer service as first priority because he was trying so hard to sell these bouquets already made, and me feel uncomfortable and hurried to choose something, this was my first time here and he said after only a couple of minutes of me deciding on a bouquet «if you aren’t buying anything then i don’t have time for this I gotta go I’m busy» so rude, I left without buying anything. I’ve never been so rushed before! I won’t be back.

This is an update of my last review… I am adding more stars due to their great customer service. The owner followed up regarding my unsatisfied review. Even though I was not able to take his calls, he sent my sister a balloon and chocolate covered fruits which made her very happy. The owner also called my sister to apologize regarding the previous order.
Customer service says a lot able the business. I appreciate the follow up and for making things right.
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Ordered for the 1^st time today for my sister’s bday. I ordered the small hello kitty arrangement with additional birthday balloons and edible numbers of 26.
I received a call from Alec letting me know that the Hello Kitty container was not available. I then asked for a pink or red container. They had a red one so we agreed on that.
My sister was surprised and very happy! However when she sent me the picture… No balloons. No edible 26. Balloons cost $ 12.99 extra. Edible numbers cost $ 3/​number (total of $ 6). And after further reviewing my receipt, it’s also supposed to have fully dipped strawberries covered with n chocolate which was an additional of $ 6 which also did not make on the arrangement.
Customers order through these type of businesses because they want to make someone feel special and also for the surprise factor of it. I live away from my sister so I decided an edible arrangement would be a great birthday surprise. I put quite some thought to it on how I can make it more special and that’s why I chose to add the extra personalization of adding balloons and her new age of 26. And to not get those requests is really quite a disappointment.

What great service! The girls are super friendly over the phone and willing to help every time even though I never know what I want! Love the same day delivery! Everything is always so fresh and beautiful. Couldn’t never imagine going anywhere else!

See Edit at the End
Horrible Customer Service from staff and manager
I placed an online order with EA for a small arrangement to be sent to my in-​laws for an anniversary surprise. I scheduled the arrangement with specific instructions regarding a message to include as well as delivery notes. One part of that was included while the other was simply disregarded. The delivery notes mentioned to deliver after 7:30 PM, and to call my cell if that would not be possible. These were explicit, yet left with utter disregard by the staff. The arrangement was delivered the next day at 3:30 PM and welcomed, but completely threw off the timing of the surprise. I was notified by my in-​laws that they received the arrangement. I then contacted the store directly and spoke with a Julie/​Julia regarding this matter. I was not happy to say the least and she kept harping their disclosure, which I was already fully aware of before placing my order. When I asked to speak to the manager, I felt discounted by the tone of her voice when she mentioned that the manager was on the other phone and she would have her call me back the same day. I never received that call-​back. I subsequently submitted a complaint online with an online-​chat representative with notification that I would be contacted by the store manager directly within 48 hours. Needless to say, I never received a call from the manager within that time-​frame. It was not until 3 days after my complaint submission that I was contacted by the store manager, or «someone» from the store.
I received a call and the introduction of the call went something like: Me: «Hello?»; Them: «Is this Todd?»; Me: «Yes this is.»; Them: «This is the store manager at the edible arrangements; I noticed you have a complaint that we ruined the surprise.» Is this the proper way to introduce a person in a managerial level? I thought it very strange that someone does not go by a name, but rather a title and was very blunt and unsympathetic to my complaint. I still to this day do not know the name of the person I spoke with; that is unacceptable. We continue through the conversation with the long winded apologies, but I do not believe the store manager ever truly understood why I was upset. It was because the lack of professionalism shown to me throughout the entire experience compounded by the poor or lack there of customer service that I am writing this review. I feel strongly that I should have been called regarding the delivery. If you could not deliver the arrangement at the time (regardless of whether you are or are not closed) then please, please let me know. The store manager worsened the experience by 10-​fold when she contacted me late and blew it off by saying that she just received the complaint. Your staff member mentioned that she would deliver a voice message to you in person the day I called! She wrote my contact information down! I am frustrated because you did absolutely nothing. The staff member and suspected store member literally showed me indifference for service to the customer. I received resistance from the conversation from the store manager and a lack of respect for which an unsympathetic apology does not mean anything other than coming across as disrespect. I have used EA before this experience and it was a pleasant experience because EA seemed to care about the experience, but this occurrence really speaks bad about EA’s reputation.
Edit: Store owner, Russ contacted me in response to voicemail I left and sincerely apologized for the experience. He made right on his promise to meet expectations of service and delivery to the customer. Greatly appreciate his communication and adjusted my rating based on this.

This is my first time ordering from this location. I have ordered online before from other edible arrangement stores and never had a problem. I placed my order ahead of time and was trying to surprise someone. I received a call the day my arrangement was to be delivered and they told me the delivery person was out sick. They asked if I could come pick it up or the person whom I was sending it to could pick it up. Really? It was a surprise and the point was to have it delivered. I live in Northern California and could not pick it up! Then they offered to have it delivered another day. No thanks. The point was to have it delivered on the day I specified. Needless to say they kept asking if I they could delivery any day that following week. Then I asked if someone that worked there could deliver after they closed that day (2:00 since it was Sunday). She didn’t respond and said she would just cancel my order. It was not a small order. It was $ 89.00. I guess they don’t need the business. I order gifts for friends and family all the time. Guess it’s their loss. Just ruined what I hoped would have been a lovely gift for my family.
Update: Just got a call from the owner and he is going to take care of my order and deliver it himself! So happy they will get their arrangement but the surprise is gone. Very happy Russ the owner called me and said he will deliver himself. Will use them again since they did take care of it. Will change my one star to three for now.

This is the last time I will order from this store. I have had this Edible Arrangements deliver to my husband 2 – 3 times a year for the past 3 years, and all but ONE time they delivered his order extremely late in the day. I always attach a note to please deliver it before 2:00 PM, in case he leaves early, and he is always stuck waiting around at work for the delivery when he could have gone home. With such high delivery fees, there should be no reason they cannot deliver at a reasonable time during business hours. Delivering the arrangement at 4:00 is unacceptable, as most businesses close at 5, which gives him no time to enjoy it. Also, this last time, the delivery truck called him on his phone to ask for directions! (I guess it is partially my fault for sharing his phone number on the order, but they still could have called me first). Completely ruins the point of surprising him at work. When I called the store to ask where the delivery was, the lady on the phone (Regina) was not very nice, and told me they cannot deliver by a certain time. After explaining to her on two different phone calls that this happens every time I send a delivery, she basically told me there’s nothing they can do. For such high prices (this bouquet I sent today was $ 90), they really should focus more on customer service. There should be more attention and courtesy given to customers, after this final attempt, I will make sure not to order a delivery from here again.

Although I didn’t actually buy anything here, I was still treated with outstanding customer service. I came in for the free 7 piece salted caramel banana truffles promotion they had going on and was still treated as if I was a paying customer. (I’ve had so many terrible experiences where employees are just plain rude when it comes to getting free stuff). He told me that they just made some fresh and it’d be about 10 mins just to ensure the chocolate is hard enough to take home. He even offered me a chocolate covered apple slice while I waited. Such friendly employees with awesome customer service, I highly recommend coming to this location!

Thus place really sucks! Let me tell I call on Sunday asking if they have delivery they told me at 9am so I drew all the way there from cypress because i didn’t wanted the transaction on my bank account, so he wouldn’t know. they promise me to me delivered at 10 am, I got there and the «lady» at the counter took for ever it seems like it was her first time touching a computer, she didn’t even know what to do, she was totally lost, whatever, they promise me it will be the first delivery in the morning, now I called its 11:30am and they haven’t delivered it!!! Fruit must be for breakfast! I wanted him to have that in the morning, what’s the point after lunch?

Awful!!! First off, I come into the store and two girls stand at the cash register and just stare at me, they look like they are way too immature to be working there. The one red headed girl says «do you need something?» WELL DUH I NEED SOMETHING!” How about «Hi how may I help you??» Are you kidding. Then they go look for my order that I ordered online two days ago and needed my pickup by 6:00. They looked in their fridge and it wasn’t there and they were going back and forth frantically looking for it. They ended up «forgetting» to make it. Ok thanks. I spent $ 50 on something I needed the day before Mother’s Day and they lost it. Needless to say I’m never going to this unorganized store again. I demanded that they gave me another one right then in there so they gave me there biggest Boquet. Good guest recovery but rude rude service!

This branch will probably be the one of the best branches of edible arrangements there is. The service is great and their fruit is good quality.

Received one as a gift– it was awesome! Very fresh and unique– the strawberries are premium and all fruit is delicious !!

After watching all the commercials on Television I decided to give it a try. I picked up 2 large baskets for Thanksgiving dinner and was blown away.
The fruit was perfectly rip and the chocolate dipped strawberries were amazing. Also the staff was super friendly even though they were super busy. One of the employees offered to carry out one of the arrangements to my car.
I highly recommend this shop for its product and service. Will be back for all occasions.