Dewey Pest Control

I’m a pretty go with the flow person, but I just can’t deal anymore.
Pros: The come on time, call the day before to narrow down their arrival window.
Cons: They’ve come out twice now, but I still see spiders in my house. TIP: Don’t try to cancel unless you want to be upcharged for the year. I live in a condo and they also handle my complex. They said I wasn’t there one day, for a service which wasn’t scheduled, and that they sprayed anyway on the outside and now I owed $ 55. How can I owe when they never entered my house… and why am I paying for the outside when I live upstairs and you already have a contract for the outside with my HOA? After being put on hold multiple times and quite a few back and forth they removed this from my bill. There have been multiple issues with scheduling, and being threatened with having to pay more. I’m just over it. Found out I have to stick it out through September and then I can finally get out of this awful contract.
Moral of the story, don’t use them. There are plenty of other companies out there, and it’s a guarantee that you will have a better experience elsewhere

Mark from Rsm Dewey pest control always takes care of our problems in our business. We had a black widow problem which he fixed right away. Great customer service!!!
Adam @Caliber Collision Laguna Beach

I’ve been a customer with Dewey for several years. I’m very pleased with the service I’ve been getting from my Commercial Tech. Mark. He’s always had a solution to any problem that arise. We are bug free!!! I recommend him for all of your commercial pest control needs! Keep up the good work!

I would give them 0 stars if I could.
First issue: The technician came out for a proposal who confirmed with me that they would honor the price that my neighbors were paying, so I signed up for the services. Realizing that that the quote was incorrect, I called the office to get it straightened out. They said they couldn’t match it because it was a summer special, but could meet me in the middle. I should have listened to my gut and cancelled on the spot. Now I have a headache dealing with this company.
Long story short, we still have ant and spider issues to this day even after several touch ups. I have no issues with another pest control company I use for my other property, so there shouldn’t be any excuses that Dewey makes (for example, I was told «Spiders can fly in from outside so its hard to really get rid of them.») I don’t believe that. Just make it happen and get it together, Dewey! Rodney is our assigned technician who comes to our house for service. He mentioned that he would remove the spider webs, but that was not done. I am really disappointed with the lack of attention to detail and customer service. We were so fed up that we called to cancel but the supervisor talked us into making things right. I called back to schedule that site meeting with the manager and technician, but the lady who answered the phone was so rude! I am considering paying the cancellation fee that they charge if you break their 1 year contract as I’d rather not deal with the headaches (and ants).

I would give a 0 but you can do, Fair enough.
The Good: Had them for over ²¹⁄₂ years, shows up on time, calls day before. Will come out as needed. Leaves ticket. What more can you want ?
The bad: Never try to cancel. Due to moving our dogs «potty» area we figured we would cut out the pest control in that they dig there. No issue I’m sure Dewey would have worked with us on alternatives. I just figured I would wait until next June when it would really be needed. I sent them a check on 9÷19÷2015 and in the paper around the check wrote cancel service AND CANCEL SERVICE was on the memo line of the check, BIG PRINT.
So I get a call that says I have to get an additional service because I am required to give 30 days notice. I don’t like it but that I assume its fair, reasonable and customary. Instead of getting the bill for the additional one month they charge me for 3 months of service. Even though its cancelled they will still charge you and not come out? We cancelled !! THE LADY HUNG UP ON ME, YES YOU ARE READING THIS RIGHT. So I will pay them the $ 97 because apparently a previous Unilocal’R said they put them into collection. Don’t need that over the $ 66 discrepancy. HOPE YOU HUNG IN THERE THIS LONG. I will have ants again by June, I will have to call a pest control company for monthly service but I can assure you it wont be Dewey Pest Control in Rancho Santa Margarita, great at spraying pesticide horrible business practices.

Do not use them. We paid $ 150 for them to come out to the house & spray. About 2 weeks later we had to call them back because the ants & spiders were still everywhere. On the 2^nd visit, Rodney the technician took about less than 10min & left before we can talk to him about the problem.
Another two weeks went by and the ants & spiders were everywhere again. When we called (32 days from the first time they came), they said it’s now past the 30 days warrantee period from the 1^st visit. 30 days is not from the 2^nd visit, beware… They wanted us to pay again if we wanted them to send the technician back out. What a rip off, they took our money & never did the job they promised.

I live in a large condo community in Dana Point. Dewey tented our condos this past weekend. This was a huge job requiring a tremendous amount of coordination and communication. The entire staff at Dewey from the on-​site personnel to Lianne, the incredibly patient liaison at the Banderas office site, did an amazing job. Every question that I asked of the crew, Supervisors or Lianne, was thoroughly answered. I felt my needs and concerns as a customer were being respected. I was impressed from the beginning to the very end the level of dedication to facilitate this complicated process.

Saw a spider outside and Rudy came out right on time. He is always so nice and dependable. Thank you for your great service!

Was referred to them by a friend. Randy was great! He was very thorough and even cleaned for cobb webbs, etc. around the windows. Our last exterminator was terrible. We are very happy with the service!

DO NOT USE THEM! I If could give them less than a 1 star I would.
After I signed up with them they came out and told me that in order to do the inside of my house everyone would need to be out of the house for hours. I have a large dog and small kids that were napping so this wasn’t an option, so the inside of my house wasn’t done. Then I received a bill that was significantly larger than quoted. I called the office and after a while they finally gave me the price that they had originally given me.
After a year of having their «service», I have not seen them again. They do not call to schedule service. If you are not there when they decide to show up they just do the outside and leave a business card. I honestly don’t even know if they have done anything though. I still have spiders and bugs outside, where they supposedly have been spraying. I recently even had another competitor come solicit business because he assumed there was no way that I had a pest service.
THEN… they sent me to collections. I had a card on file with them to charge, which then got cancelled due to fraud. Instead of trying to get a hold of me they turned me over to a collections agency. I called them about it. The lady there was the rudest person I have ever dealt with. She said that she sent me four letters and tried calling me three times. None of this had ever happened. No calls… no letters.
Save yourself some money and grief. They are terrible.

We have been very happy with Dewey Pest service for the past 18 months. Our technician, Rudy is extremely customer friendly and cooperative. He explains everything he is doing and always asks if there are any problems that need special attention. Rudy is prompt and services our home in Laguna Niguel the same day each month. We feel Dewey has been a reputable company to deal with and would not hesitate to recommend them to friends.

We have the quarterly service done at our home. Jon is the young man who comes out. He is clean, neat and very professional. He is very helpful in teaching us about things we can do to keep our yard/​home critter free. Jon is on time and very polite. In between service, if we see ants at all (rarely) or have an abundance of snails, Jon will return at no additional charge to re treat the problem. He is a real asset to Dewey’s and I highly recommend the quarterly service.

I’ve always found the people at Dewey to be great to work with and really honest. I’ve never had any problems with contracts or any other issues people complain about here. I’ve had them out for termites and they were locally treated and I was given a two-​year warranty, which I think is pretty good, because other pest control companies told me they would only offer a one-​year warranty. The office staff are always friendly too. I’m happy with this company and would recommend them.

We called dewey to come and inspect our house for termites, we made an appointment. My husband and I arrange our working schedules to meet him since they were the only company we had called to inspect the house. The Inspector did’t show up. After 30 minutes or so we called the office to be informed he told the office he showed up on time, called us, rang the bell, and waited 20 minutes before leaving… LYING SACK OF DIRT. my husband and I were both sitting in the kitchen with our coffees ready to open the door at ll times and our phones can prove no called was placed to our cell or home phone.

Dewey takes care of our association for rodents, they’ve been great! The tech is always helpful & they give discounts to association members. I have talked to the local office several times & they have always been helpful & courteous. I’ve had Terminix, Orkin & some others in the past but Dewey has been the most responsive & diligent of them all.

Be careful about price quotes. I called Dewey Pest Control on a recommendation of a friend. Over the telephone they agreed to charge me the same price that my friend pays. However, when the guy arrived at my house, he was charging me more! When I reminded him that he quoted me a lower price over the phone, he said no they were going to charge me a higher rate, and a «set up» fee. No thanks. I reiterated our initial phone conversation, his quote, and let him know that is why I was asking him to leave my home. #dishonest

Don’t sign anything with this company ! If you have to sign, please ask a copy and keep it!
They will change the contract after you sign and cost you a fortune!

Salesman came to the door and shared about the company and the current deals. He showed me the paperwork and had me sign. I confirmed the price with him and he agreed in a way that made me think he wasn’t listening. I asked again, point blank, the price I would be paying over a year and he agreed again, that I was correct with the number I gave him. The following day, a really great guy came out and did a thorough initial spray on the exterior of my home. I asked him about the price I was quoted on the previous day and he said that it looked like I had been mislead. When Monday rolled around, I called the office and relayed my story to the receptionist and also spoke with the salesman. He did not remember me or our conversation. The receptionist said they could not honor the original price given to me, and that I could cancel my service with them. I told them I wanted the service, but I wanted them to hold to the verbal agreement. She said that they could not do that and that she’d rather me cancel service.
It was terrible customer service. I canceled that day in order to not go through anymore misunderstandings with them.

Been with Dewey since the beginning of the 2014 summer and they have finally got the bugs out of our home! We were with a competing company and not only were they nearly half price of what I was paying they did much more as far as the service goes. Since switching we haven’t had any bugs! I’m a customer for life

I would not recommend using Dewey Pest Control. We live in San Clemente and had been using Homefront who was quite good. One of Dewey’s salesman (Britt Dewey) talked my wife into breaking the contract with Homefront and signing with Dewey for a few dollars less a month. He also promised he would pay the cancellation fee with Homefront if we switched to Dewey. We switched and ended up being forced to pay the cancellation fee $ 150.00 with Homefront. Despite multiple phone calls, texts, emails, etc… Britt Dewey will not respond at all and no one at Dewey will pay us back the $ 150.00 they promised. If they are going to rely on shady salesman, they should be prepared to clean up his messes.
I will note that the technician, Kip, does a good job and works hard to provide good service to us. It is too bad his company will not back him up and puts him in a tough position.