Banfield Pet Hospital

I took my Dog Angel in for her yearly comprehensive exam on 4-​30-​2016 and they also did her teeth cleaning all on the same day. I had my parents take her because it makes me very emotional and I just can’t do it. My parents picked Angel up around 2:30 p.m. and they said when she came out her back leg was covered in urine and my mom asked the girl how it got there and the girl just simply said I don’t know and she went to the back to see if anyone knew and they didn’t know either. I’m thinking it got there from the catheter they might have put in and when they took it out it spilled and ended up on her leg? The girl brought out a towel and made my mom clean my dog. Let me remind you it was urine you can’t just clean it and it’s gone. My dog reeked of it when she came home. I asked my mom why didn’t they take Angel to the back and hose her off with water and soap and dry her off? and she said well she had been through allot that day she just wanted to get her home so she could sleep off the Anesthesia she was given. Now because of their negligence I have to take her to the groomer three weeks earlier than her scheduled bath and hope they can get the stench off her. My parents also waited for the doctor to come out for 30 minutes and she never showed up so they left. There were also no notes on the paperwork so I’m guessing my dog and her teeth are perfect. I brush her teeth regularly so I guess they are perfect. Oh yea they never called to see how my dog was doing the next day but they probably knew we were not happy so it was a good idea they didn’t call. El Toro was not that great but at least the doctors came out to counsel and they called the dogs owners the next day. Let’s just say Rancho Santa Margarita Banfield won’t be seeing my dog AGAIN!

I like this place, the people are nice and the price is reasonable. The only reason I give 4 stars is because it’s always slow. I’ve been three times and every time is the same. I have an appointment, I show up 5 min before my appointment, I wait at least 20 min to get into a room, I sit in the room another 20 min to see the doctor… A 10 minute apt could take over an hour. Butttt the doctors are really sweet, every one seems competent and genuinely cares. Dr Haider is the nicest guy around and really takes the time to make you feel better about your pets illness. Overall, good place. Just super slow.

I brought my elderly dog here for infections she had on her skin, paw, and eye. Dr. Wu prescribed antibiotics (both oral and topical), and one other med. After a few days, my dog responded great to them. She now looks the healthiest she can be! I haven’t seen her look this great in years. My family also agrees.
My male dog also sees Dr. Wu who successfully treats and treated his medical problems too.
I read many of the Unilocal reviews about businesses. The information is important to know, but always interpret the information very carefully (since any person can write a good or bad review, true or false, and post it on the internet).
Yes… Both fortunate and unfortunate, unforeseen, preventable and unpreventable outcomes happen, but isn’t this true about anything in life?
I have owned many dogs over many years, and utilized many different vets along the way.
I have had great vet care and positive results with Dr. Wu and will continue taking my dogs here.
Any review will not convince me to change. I follow my personal experiences only.

Dr. Wu is a very caring vet. My two dogs (corgi and chi-​poo) have been seeing her for about a year. And the quarterly visits I’ve had with her, she’s always been very attentive and empathetic with my dogs.
Even though my corgi isn’t quite social with strangers (especially strangers that stick thermometers up his butt) and gets quite defensive, Dr. Wu and her assistants have always handled him very kindly and professionally – without an air of frustration.
She diagnosed him with having diabetes, which meant teaching me about giving insulin shots. She demonstrated and drew pictures of how I should be administering these shots, which I found to be very helpful.
If you want a caring group of people to care for your pet, make an appointment here, especially with Dr. Wu.
However, because this is a busy hospital in a populated Petsmart, I occasionally feel the staff is in the midst of juggling – multitasking care amongst the many dogs they’re responsible for. I feel «thoroughness of care» might not be a strength of theirs. For instance, one second the doctor is attending to a dog with a severe ailment, coaxing the dog’s owners, the next moment doing the same with another dog and her owner, and the next moment another. Sometimes almost suffocatingly so.
But that doesn’t detract from Dr. Wu’s care. It’s just the logistical nature of the place. You can tell she’s a tireless, hard-​working vet with your dog’s health in mind.

Very disappointing to think you have a scheduled appointment for a week but you show up and they don’t have you in the books. If you already know your online appointment request page isn’t compatible with the program in your store then why not take it down. I work nights so it’s hard to find time during the day when im not sleeping. Now I have to rush and find a vet for my sick cat.

We took our pet to the new vet – within 15 minutes, we had a correct diagnosis of large bladder stones – confirmed via xray. Banfield diagnosed a bacterial infection based on testing of a non-​sterile urine sample (please note we asked if we should bring our cat back so a sterile sample could be obtained and were told it was not necessary) – as a precaution the new vet repeated the tests with a sterile sample — No bacteria was found. We spent over a week and over $ 300 at Banfield to get completely inaccurate results and diagnosis.
Banfield was quick to respond to my initial review — and I did call the number they provided to discuss my experience. I was told that someone from their «leadership team» would get back to me within 3 business days. I have received no additional contact.
Despite their quick initial response, the lack of follow up shows that the «leadership team» of Banfield has no interest in investigating potential issues and making any needed corrections within their organization. Based on the lack of any meaningful response, it’s clear that the correct diagnosis and treatment of pets is not a priority and I would NOT recommend utilizing their services.

So far it’s been great. The hold times are kind of long but that’s ok. Dr Hall has been amazing with our Phoebe. And the vet technician (not sure if that’s the correct term), Helen was fabulous!!! She emailed me and fixed a few errors and kept us informed of results personally. Awesome! She was a doll! Hopefully after our next puppy shots we won’t have to go back for a good long time. But it’s nice to know that great care will be provided when we need it!

We have two large lab pit mixes that we adopted from the shelter; we established their health care through Banfield and have been taking our dogs there for approximately 3 years and have never had any issues.
Last month, I took one of our dogs in for a routine comprehensive exam (which included vaccine updates for bordetella, and a dewormer, and a giardia test since our dogs are exposed to lake and river water). I brought a healthy dog into the Banfield facility that afternoon, and within 25 – 30 minutes of receiving the particular combination of vaccines she became VIOLENTLY sick. Our dog had approximately 6 – 7 episodes of projectile bloody stool and approximately 7 – 8 episodes of large amounts of vomit. I was extremely concerned by what I was seeing, which occurred in front of multiple staff members, INSIDE their vet office and exam room.
After a few minutes of this, the veterinarian and a technician entered the exam room and proceeded to tell me that they weren’t sure what was causing our dog’s illness, but for an additional fee they could administer some anti-​diarrhea medication. I informed them that I was more concerned with what was causing the sudden onset illness. Dr. Hall then told me that our dog likely needed an abdominal xray to check for a possible bowel obstruction, however they would not be able to assist me any further due to the fact that they were «closing for the day».
I was in absolute shock. Our dog got sick AT THEIR FACILITY, while UNDER THEIR CARE, and instead of helping our sick dog (a situation that they created), I was told that I needed to leave Banfield and take our dog to the Emergency Vet located in Mission Viejo. I was now placed in a position where I had to drive our violently ill dog to the Emergency Vet, where she was ultimately admitted for overnight care. After spending $ 1,200 to stabilize our dog at the ER vet (which included abdominal xrays that ruled out a bowel obstruction), I had to transfer our dog back to Banfield the following day to continue treatment.
It should be noted that the catheter installed by the ER vet was purposely left in our dog’s leg so that she could continue receiving IV fluids upon returning to Banfield. I later discovered that our dog was NEVER hooked back up to an IV and was left in a crate for «observation» for hours. Words cannot adequately express how angry, disgusted, and frustrated I was with this experience. I spoke with Dr. Wu about what occurred, and the fact that her staff seemed more concerned with closing on time than in helping our dog that got sick at their facility. No formal diagnosis was ever assigned, however she explained it was «possible» our dog had an anaphylaxis reaction from the different medications she was given during the routine comprehensive exam.
Banfield is a machine, and is more concerned with generating revenue than caring for animals. Based on our experience, the words «Pet Hospital» do NOT belong in Banfield’s title, and I will NEVER trust any Banfield to care for our dogs. I brought our sick dog home and it took DAYS for her to recover from this incident. The punchline to this joke was when I called Banfield to cancel both of our dog’s health plans ($ 55/​month for each dog), and was told that I would be charged the remaining balance of monthly payments owed for the term of the health plan for both dogs. This was the representative’s response to me AFTER explaining what had occurred inside the RSM facility. Banfield is absolutely AWFUL, and the healthcare of your beloved pet is not a priority.
A suggestion for others, instead of paying $ 55/​month to Banfield for a health plan that offers limited coverage, put that $$ into a savings account each month and go see the veterinarian that you want!

Once again, Banfield are con artists, if you write a bad review about them, they will try to black ball you. They refuse to take your last payment, and then send you to a collection agency. Banfield are a bunch of crooks, stay as far away from them as you can…

Dr Wu rocks. This place has always treated my pup splendidly. I was very upset after Wags & Wiggles returned my dog to me injured and Banfield was kind & got me in right away & calmed me down. They understand pets are family.
Treesa is great too. She calls to check up on us a few days after we’ve visited.
I only wish they were more open minded about letting me use holistic remedies for my dog. I’m prefer natural routes and to not medicate my dog for every issue he has (he’s a golden so he’s prone to some skin and allergy problems). Also pet meds get expensive.
4 and a half stars.

Took our 9 week old puppy they were awesome and we got many recommendations from friends. This place is clean neat and got us in same day appointment. Wow can’t say enough good things tought us about cleaning and caring for our baby girl signed up for the puppy insurance plan we are very happy!!!

Dr. Wu at Banfield RSM is the best. She has been taking care of my pit mix, Stila, for years, everything from mast cell tumors to cracked teeth and injured pads. She is professional and genuinely caring. I feel like she treats Stila like she would her own dog. We recently adopted another pit mix and I know Dr. Wu and her staff will take wonderful care of them both.

The staff here is very professional and caring. In fact they are more so than my own primary care physician.
We brought in our new 9 week old puppy for his initial wellness check up, but then a few days later he came down with parvovirus. Each and every person we met at Banfield seemed genuinely concerned for our puppy. Every staff member was thorough in answering our questions, in offering advice, and more importantly in showing true compassion for the well being of our little pup. Dr Hall was very thorough in explaining his treatment as were all of her assistants and nurses. I was impressed that Dr Hall followed up with phone calls to check up on our status a few days later.
Hopefully our pup can pull through this nasty virus. With the help of the staff at Banfield, and with our care and love, he stands a fighting chance.

Dr Wu is so knowledgeable and thorough. She really cares about each and every pet. We have been bringing our pets (5 overall) here for about 5 years. Her is staff is very friendly as well. When our cat had to be put down Dr Wu did not rush us at all and was very empathetic. She also seems to work all hours. She has also called after hours to see how our pets are doing after a trip there. Thank you Dr Wu!!!

no longer a loyal petsmart customer! i will never ever shop at a petsmart ever again and i will let everyone know what petsmart and banfield pet hospital has done to cause this! last december i brought my 2 dogs to banfield for their 6 month checkup and to discuss the cough that one of the dogs had. the doctor examined both dogs, recommended chest x-​rays then dispersed medication. banfield suggested that i upgrade the service agreement that i currently had for both pets so that the x-​rays would not cost as much. so i did and that started a new year long contract. a few days later the meds were not helping so i took both pets to another vet not associated with banfield only to find out that the x-​rays were unreadable, they needed to be redone and the medication prescribed was all wrong. 5 days later my dog died. i am still very sad over losing my beloved pet. i continued to receive bill after bill from petsmart/​banfield so i called to cancel with a detailed explanation, only to be told that i cannot cancel unless i pay for the entire yearlong contract. i explained that my pet died and i blame the vet at petsmart/​banfield. this went on for months. i spoke with people at corporate, i spoke with the manager of the rancho santa margarita, california, banfield and she said she would try to help me out, this was only after multiple letters to petsmart/​banfield and multiple telephone conversations! well today in the mail i received a letter from a collection agency that states if i do not pay the bill in full within 30 days they will send this information to the credit reporting agencies and this will ruin my credit. i cannot believe that petsmart/​banfield will not listen to reason and release me from this contract even after my dog passed away. what kind of insensitive people work for petsmart and banfield that cannot look beyond their rules for a solution. i was a loyal customer for years, i paid regularly for the monthly contract and paid additional fees for services rendered. i don’t understand why petsmart and banfield are trying to charge me for a contract after my pet died and are willingly trying to ruin my credit. is this good customer service??? i am a reasonable person, i have never written anything like this on social media, but i have been unable to get anyone to work with me on a civilized solution. i would like for someone at petsmart/​banfield to contact me to resolve this issue and to remove the bill from the collection agency!

Brought my cat in to them today because it was time to put the old guy down. He wasn’t doing very well and at 14 years old, it was time. I called to see how late they would be open on a Sunday and to let them know I was coming and why. When I arrived with my daughter alongside, they were ready and showed us right to an exam room where they had a bed laid on the table for him to lay in. The assistant that first came in seemed genuinely sad that we were losing our cat. Everyone was very compassionate and while they encouraged us to spend as much time with the cat before and after the deed, they dealt with us quickly and efficiently so as to make it as easy as possible. I really was very impressed and grateful. I have never had a bad experience there as they have seen my cat since he was a kitten, but this visit was above and beyond what I had expected.

I gave them 1 star only because i cant give negative stars. My little yorkie needed to have surgery because we found a lump on her boobie and she was to be spayed. I dropped my baby off at 8:45 am and I was told her surgery would start at 10:30. Well her surgery started st 12: noon and I kept calling to find out the status of my baby. I was told that the doctor just needed to spay her. Well all of a sudden I am called and was asked to go to the dr immediately Apparently my little loves heart had stopped and they were trying to resuscitate. So needless to say I flew to the drs office. When I was two minutes away they call me again and asked how far I was. Well my baby did not make it. My baby was under anistesia to long for her size which she was 6.6 lbs.
I could not believe it. So I am crying all the time because I miss my little girl so much. I went everywhere with her. She was such a good girl and very obedient and a great companion.
All of a sudden 3 weeks after my little girl died the f’ing vet calls me to ask how my Jazzmin was. They said they were following up on Jazzmins visit from the day before. Talk about being inconsiderate.
My advice… don’t go to banfield. They flat out suck. Wy would they call me to ask how my baby is when she died at their office.
DON’T GO TO BANFIELD. IF YOU DO BE READY TO LOOSE YOUR LOVE.

My kitty needed her shots asap and they took me in within a few hours so that was great.
The vist fee was waved due to me being a first time customer so that was great too. They did there job and informed me all about my cat and prescribed some weight control food, and they were not pushy about it, just informative and I like that.
My experience was great, everyone there was awesome. I’m not sure about the bad reviews but my experience was great.

All I can say is that it started out well and went downhill recently. They constantly try to jack the prices up even after they quote you on a procedure. I wanted to have a dog spayed and on 3 separate occasions I asked how much it would cost and I was told $ 315 one day and $ 328 the other 2 times. I made the appointment and dropped my dog off and received a written quote of $ 545. I told the receptionist that there must be a mistake and she agreed and said she would talk to Dr. Wu. I went to work thinking all was ok until I got a phone call saying that the Dr. refused to honor the price that I was quoted and that it would be well over $ 400 to do the spay. I asked why the huge disparity from what I was quoted and I was told that my dog being over 60lbs and 4 years old it would be more. Now, when I made the appointment I gave the dog’s name and they looked her up in their computer so it wasn’t like they didn’t know her age and weight in advance. They just waited for me to come in so they could jack the price up. I called Alicia Pet Clinic and asked how much to spay the same dog and the first question I was asked was «how old is the dog and what does she weigh?» I answered and they quoted me $ 345 all in. So why the ripoff at Banfield especially after taking my dogs to them for years?
On another occasion I brought the same dog in for a cough and I dealt with another vet who prescribed medication. A few days later her conditioned worsened and I called and told the woman who answered the phone that I had to bring her back in and I was told they were all booked up. I said I think I was given the wrong medication and the same woman told me very sternly «it is the right medication it takes a week to kick in.» I asked if there was something I could supplement it with and she told me to come in and buy some cough medication. I bopught the cough medication and things got even worase so I called and demanded an appointment. Guess what?, my dog had PNEUMONIA! So now after spending several hundred dollars already, Im looking at $ 1000 more! I told Dr. Wu about the mis-​diagnosis and asked if she would work with me on the price and she would not take one penny off the bill. She did however give us a few weeks to pay it but would not help one bit with the price even though they made the mistake in the first place! I think that maybe because they are Corporate owned they have a colder attitute towards their clients. I will not return to this Banfield ever as I believe they are major prioce gougers.

We have been very pleased with this Banfield location. Dr Wu is excellent. As has been our experience with other vets, we explain clearly what we want done before hand, review the report carefully and ask lots of questions.