Franco Consuelo MD

Very disappointed. I’ve been under the care of Dr. Franco for about a year. Initially, I found her to be a caring physician. Most recently, the quality of care has been compromised; by long waits, brief one on one time, and a lack of care to continuity of her patients medical care. My last two visits, I was made to wait in the patient room for over an hour. I heard her reprimanding another patient in another room, and other conversations (surely concerns for HIPPA). When she finally arrived, she saw me quickly, brushed off a concern, indicating that I’d have to return for anything new (something she could have quickly appeased), she quickly reviewed paperwork and sent me on my way. The front staff didn’t know how to redirect future appointments or labwork. It was an unproductive appointment, with all around confusion, and no follow through. I had to ask her office to order bloodwork and determine for myself the timeframe of my next visit. I subsequently tried to connect with her to inform her of confusions and get more direction, to no avail.
At the next appointment, I shared with her my concerns. She then informed me of the following: «I’m about to retire and I don’t want new patients. You need someone younger.» «I don’t do technology, technology is for younger physicians. My office staff handles my follow up with sticky notes.» «You need someone somewhere that has the technological ability to link all your care…» «If ‘they didn’t require me to take new patients, I wouldn’t, i just want my older patients. I’m about to retire.»
So… If you are looking for efficient care, for continuity in service provision, medical care that is current and relevant, I suggest you consider another physician. I agreed with her recommendation. Genuine warmth from a service provider (especially from a field where we can feel so vulnerable); current, relevant medical care; and consideration for customer service and quality care… Should all be a standard of care. It was lacking in my last visits with Dr. Franco. She honestly shared that professionally, she’s on her way out– which explains her disconnect.

Dr. Franco is an outstanding, caring physician. She has been taking care of my elderly aunt for the past 10+ year. She always takes her time at our appointments, is extremely thorough, intelligent, and, most of all, a very caring doctor. I truly believe my aunt is doing so well thanks to the care of Dr. Franco.

I could not disagree more with the previous review! Dr. Franco is not only one of the best physicians I have ever used, she is a kind, empathetic and caring doctor who; while always busy, has NEVER rushed through an appointment with me. She is thorough, takes the time to answer questions and is exceptionally professional. Unlike ANY other doctor I have seen, when she is running late for an appointment (most likely because she spent extra time with a previous patient answering his questions), she has actually apologized for the wait.
It is hard for me to believe that the previous poster is being honest.