VCA Rancho Mirage Animal Hospital

Awful service. Kathy, lady who is normally at front desk of the «Pet Resort» is extremely rude and unprofessional. I usually buy my food here and board because it is closer to home but I will not be coming back nor will my pet. First experience here she questioned me on why I give my dog the food I was giving her at the time and then suggested something else «lower in fat». I then started wondering if I was getting the wrong food so I called my vet and told them what she had suggested. My vet said the lady was completely in the wrong and should not have suggested anything considering her job title does not involve veterinary practice. Meanwhile she was charging me out the lady is giving me attitude and dirty looks the entire time, I left very upset. Other experiences were usually when id bring my dog in to weigh her and she would make comments about my dog being overweight which made me feel like a horrible pet parent as you would feel if it was your child. I rarely came in after all of this. So then, my vet recommended my dog get her teeth cleaned there since they don’t use anesthesia I made my appt with a different girl that was there. I took my dog in that month on a Wednesday early that morning and Kathy was there sitting at the front desk as usual. When they came and took my dog back I asked if i could simply go back with her or watch through the small window. I was told no I couldn’t go back with my baby for her first dental. I asked if there was AT LEAST a DR back there to watch in case anything went wrong and she said yes. When they brought my baby out I asked to speak with the Dr and she hesitated and said the Dr wouldn’t have time to come up and talk to me. I never seen a Dr come out of that door. I will NEVER bring my dog here for any services they lie and cheat you out of your money here. Also, if I find my review deleted or spammed if possible I will be contacting corporate !

Love this clinic and most importantly so does my 7 year old lab! Dr. Rick is the best. took his time and gave us all options. My dog had hot spots and he was able to test the skin there. Very clean. front staff so helpful and I got a call the day to check on Gracie’s condition. Highly recommended

My yellow Labrador has been seen by probably every doctor on staff, and always with professional, compassionate care, from his ‘well-​baby’ OK to fly, to pancreatitis, abdominal distresses and ear infections. I let him to the final arbiter for whether he likes these staff members, and he is crazy for them. He is now close to 10 people years old. It is crushing to see these other reviews. All we can say is VCA Rancho Mirage has always been great for us. And he LOVES the resort for boarding. Four thumbs UP from us.

My dog had a reaction to some poisonous bug that he felt like eating. When his cheek swelled and the whites of his eyes turned blood red I was horrified.
The good: VCA took him right away. The vet was very nice and reassured me that he would be OK. He ended up staying on IVs and steroids for the entire day. Front desk staff was nice and helpful. Explained all estimated costs well and total cost came in under estimate.
The bad: My dog had a reaction to the antibiotics and couldn’t go to the bathroom (would try to no avail). On the second day of no potty I called VCA they told me that someone would call me the next day. I said I wanted to talk to someone right away as it could be serious. They were annoyed, someone called me back and said, just give your dog Miralax and we’ll call you to see how your dog is doing in the morning. They didn’t want to take the time to explain how to give the Miralax or any other questions I had. Also, they NEVER called back to check on the status of my dog.
I treated him on my own with probiotics and took him off the antibiotics. I felt like once my appt. was over they didn’t want anything to do with us. Not good — won’t be doing back there unless there are no other options. As an aside — my dog is back to normal — took him a full five days before he could even go to the bathroom.

I’m never taking my pets to this VCA again. The reception staff are great and really helpful, and the vet we worked with was also great and helpful. But the visit was a stressful mess because of one veterinarian assistant who has zero skill with animals. My cat is a friendly, sweet in-​door only cat, but he gets easily spooked at the vet’s office. New people, new smells. You get the idea. Anyway, every time I’ve taken my cats to the vet in the past, there’s been a consistent protocol I’ve noticed in the way staff introduce themselves to cats. The assistants will open the carrier door and see if the cat will come out on his own first, pet him, let him smell them, make him comfortable, etc., and then do the exam. I assume they do this because they want to understand the cat’s personality first, see how scared or comfortable he is in the environment, and not just trying to grab them, because obviously a scared cornered animal can lash out with claws and teeth. Well, guess what this vet assistant did! She just opened his crate and reached in and tried to take him, and so he got super freaked out and bit her. Then she proceeded to yell at my cat and slammed the crate door in his face. I remember in the middle of her yelling she was ranting, «I was just trying to take him out!»…How the hell is it a professional response to blame the cat? Believe me, I know how much cat bites can hurt, but you’re not making the situation any better by yelling about it, and yelling at the animal. Thanks for making a tense, scary situation even worse for my pet. I’ve not only NEVER seen a vet assistant behave with such a lack of common sense and professionalism with animals, but to make the animal feel more nervous by yelling and slamming a door in his face? Awesome. So, they decide they need to do his examination in the «back» ’cause they’re gonna need to «wrestle» him, and guess what… the veterinarian comes out and tells me he did just fine back there. A little hissing, but he acted fine. Of course he acted fine! So, yeah. The actual veterinarian was great, the reception staff was great. But this clueless vet assistant made the appointment unnecessarily traumatic for my cat. If she’d taken the time to make the patient’s comfort a priority, instead of trying to grab him like he was an inanimate object, all the stress could have been avoided. I don’t trust this woman with my pets, so I’m never risking them being in the same room with her again… after reading other one star reviews, I’m even more convinced this is a terrible place. They’ll terrify your cat with their complete lack of skill in handling animals, then tell you it’s the cat’s temperment. After that lady tried to grab my cat while he was scared and cornered in his crate, in a new environment, where she smelled like a million other animals, she wrote on his paper, «caution». Give me a break. He’s the sweetest cat in the world. This staff needs to learn how to handle animals properly.

Almost got my cat killed by the female doctor. Her license should be revoked!!!
Cat needed to be sedated for grooming. When I came to pick up my lovely cat she told me not to open the carrier until I get home. The cat was jumping inside; I was scared for him, had no idea what they have done to him. My cat was foaming for 7 hrs and couldn’t breathe for five days. This place should be shut down or this doctor should not be allowed to practice. Cruel, negligent and dangerous. Do not take your animal there. After I made so many phone calls with the office she wrote in my cats chart that cat was dangerous and that needs a cats behaviorist. How dare she!!! Please!
Still thinking about suing the office. Please be aware!!!

VCA Ranco Mirage office. Great staff! Both pets come here. Today, Bisou le chat is getting her nails clipped and new purple nail covers put on, so she can roam the new house and increase proximity to leather sofa. :)

Dr. Ahkami completely botched a home euthanasia for my mother’s elderly cat. She arrived unprepared, had to return twice to the clinic for various drugs, and took almost two hours to put the cat to sleep. She didn’t realize she was injecting into the fascia and not the muscle, and therefore the drugs weren’t taking effect the way they should have. This amateur mistake was explained later by her then boss at the VCA Clinic, Dr. Reed, who confirmed that Dr. Ahkami needs «more training.» I had my own cat euthanized at home and it was highly professional and took less than ten minutes. My mother’s cat suffered and my mother and I were both traumatized by Dr. Ahkami’s lack of skill, professionalism, and preparedness. I see that Dr. Ahkami is now the Director for shelter and veterinary services at the Palm Springs Animal Shelter. I wonder if she was forced out of her last post, as I’m sure her horrifically substandard care for my mother’s cat wasn’t an isolated incident.

My 19 year old cat, who was suffering kidney failure, was euthanized by Shayda Ahkami. It took her over two hours! She kept blaming my poor cat for not dying. Her supervisor told me later that he thought she likely did not perform the injections properly. It was a horrible experience that I will never be able to erase from my mind. No one should have to go through something like this.

I’ve been very happy with VCA, after having had a few terrible experiences at another place. The doctors, techs, and receptionists are all very friendly, happy, and helpful. I chose VCA at the recommendation of a neighbor who has been taking his dog there for years.
I toured the boarding facility next door, and it’s nice. A bonus is that it’s open on Sundays, which many aren’t.

I’ve been going to VCA Animal Hospital for about 4 yrs now and am completely satisfied with the service and care I have received for all of my 4 pets!!!
Dr. Reed & Dr. Akahemi are wonderful, honest, and extremely knowledgeable
I’m also very impressed with the support staff, Melissa, Carole, just to name a few but ALL are of them are truly caring and compassionate… I trust them with my «kids»!
They’re not a «normal corporate pet hospital», give them a try… you’ll be hooked like me

really great care and the staff was kind and helpful.

Dr, Lingareddy is terrific! He was wonderful in caring for our elderly cat in his final months and is now taking great care of our two new pups. You won’t find a better Vet in the area.

I just moved to the desert and did not have a local vet. My 15 yr old cat was having a hard time breathing, so I took him to VCA Rancho Mirage. Dr. Reed and staff were extremely caring and kind. They were gentle with my cat and with me. Turns out it was heart failure and nothing to do but put him to sleep. They were very compassionate. I will definitely be using them as my vet for my other pets.

I had a great experience at the VCA RM. I am an animal professional and brought a client’s dog to be seen. They adjusted my appt time to fit my schedule and was able to see the dog’s regular veterinarian. Friendly, informative and professional with a great dog-​side manner, Dr. Lingareddy made a great impression on me. To my surprise he followed up not once but twice and treated me like a professional as well. Thank You!

Walking distance from my house… It’s a good place for general care. I’ve taken my dogs here since I moved to Rancho Mirage. It was top notch when Dr. Nancy Carlson and Dr. Regnery were there. Dr. Regnery has done numerous surgeries on my old girls. In my opinion, there is not a better vet in the Valley.
When I visit now… it’s roulette, vet of day. Never the same person that knows me or the dogs. It seems that their prices have gone up and the service has gotten worse. Last week when I found an enlarged lymph node on my dog’s neck, it was panic time. My constant companion for 12 years needed the best care available… I didn’t choose VCA.
I do, however, like the guys that come in for the sonic teeth cleaning… no anesthetics… twice a month. We visit them on a regular monthly basis. I
love those clean choppers.

I met Dr, Srinivas Lingareddy recently, He is very thorough, gentle, and so easy to talk to about concerns I had for my pet. By the end of the appointment I had that comfortable trust in him that usually builds over time with a DVM, if we’re lucky enough to only need routine visits. Thanks Dr. Lingareddy

Wonderful caring environment and staff. Our dog became I’ll after traveling all day. They were able to take us in with short notice. The fee for service and Rx was about ½ what I paid at another vet for the same Rx. They offered helpful information for my 14 year old Maggie. Thank you Dr Young and staff!