Shoe

his the worst of the worst! just dont go there you will be sorry… liar…

I have had problems with Michael the owner before. This one was the worst. I have all leather shoes from Spain, that I wear when I travel, for they are the most comfortable shoes, though they are 6 years old. I have taken them to Dr. Shoe before, just to clean them and trim off any frail stitching. A few weeks ago I took them to Michael along with 3 other pairs of shoes. I went back 2 ½ weeks later and he had not worked on them at all? Then he worked on them hurriedly that day and put a new innersole into those comfortable shoes (which I did not ask him to do). I picked them up that day and left for NY the next morning. I went on my trip and wore those shoes, the innersole gave me 3 blisters and this was just walking in the airport before I reached New York City. The blisters skin came off (still at the airports) and made my toes bleed. The soles made my feet sweat (never happened with orginal leather soles) as he used cheap material. I had to go to Urgent Care on the 2^nd day I was in New York, for I could hardly walk. I had bandages on 4 toes. The doctor put ointment and more bandages on them. .Darn I am in New York City where you walk and was in horrible pain. I pulled the innersoles out and bought inexpensive drug store inserts, which helped, but the damage was done. I try to go to his store when I returned to Rancho Mirage, California. He was not opened last Thursday, then I went there Saturday and he wasn’t opened. I phoned and he said he would be there at 10 am. he never showed up. I finally went there today and showed him the doctor’s report, photos of my feet and he hollered at me and said, «no one complains, you are crazy and you always complain». «This is your fault not mine»! He said that his sole did not cause this (I have taken these shoes to England, then Spain and Italy and even do my daily walking exercises with them, never had a problem untiil he put those cheap innersoles in them). He was beligerent and condensending to me. Saying again I was crazy etc. etc. He is moving to Palm Desert, so folks out there, find someone else to take care of your shoes. This man is undependable, unless you are some young cutie pie. He flirted with me many times, but all I wanted was my shoes done right. Plus he charges high prices.

This man is a pervert so unprofessional he takes young girls he has his eyes on over to the back of his shop at night. He has a couch in the back and does dirty things. The guy doesnt have set hours he cones and goes when he pleases plus ge throws out customers items and claims its in storage. You will waste gas and several trips over to him!!! He is a unreliable!!! Be warned dont trust this man with your items.

This is the best shoe repair place in the desert! I needed to have a pair of my son’s shoes repaired and was on a tight timeline. The work was amazing, the price was more than fair, and he finished the job in my short window of time. On top of that, he was very pleasant! If you are interested in high quality shoe repairs, this is your best choice.

WARNING DO NOT TAKE YOUR SHOES TO THIS GUY! A week ago today dropped off a pairs of heels to be redone and a pair of black leather DKNY boots. I went in today to pick them up, the suede pump was there, but my black DKNY he could not find. The girl that works for him is useless. He accused me of lying and told me to prove it. He claimed the ticketed only said one however the writing on ticket was crossed off. He also confused me with another costumer and said that I was there a week to picked up my Louis Vuitton wallet then changed it to purse repair strap. He continued to insist that it was my Louis Vuitton. I told him I don’t own a Louis Vuitton. I then realized he must be confusing me with my friend. Got my friend on the phone and placed her on speaker to confirm that it was her purse not mine. I asked if I can look around myself he said no there is no boots here. Then he proceeded to insult me me. I don’t recommend anyone to take there shoes or any leather goods to this man to be repaired. I think he holds on to quality items and sells them.
I thought I’d support an Armenian business. Never again. He is dishonest and hostel brings no pride to our culture.
Mimi
Palm Desert CA

Unbelievable! Three months ago, with the recommendation of a friend whose judgment I trust, I took one pair of shoes to Shoe Dr. It was a simple resole job on a pair of Ferragamo loafers which had been sitting in the back of my closet. I figured if I could find a satisfactory shoe repair in the desert, I wouldn’t have to do it in LA.
The man behind the counter said «these are nice shoes». I told him I wanted them resoled. He charged me $ 65, which had to be paid upfront. Why pay upfront? He is in posession of my $ 400 shoes. He does not accept credit cards. I paid and he gave me a claim ticket, telling me he would call me next week when they are ready.
Weeks passed by with no phone call. I dropped in numerous times during his posted business hours, but he was always closed. I called him and he told me my shoes were ready. I picked them up to discover he had put rubber soles on my leather-​soled shoes. I was horrified. He did not replace the leather soles that were on the shoes. He did not call me to ask if I wanted rubber soles. He just did it. Garbage. I told him to fix them and finish them with the same kind of soles they had. He told me he would call me next week when they were finished.
Guess what? No call, and his shop was closed each time I dropped in. I caught him by phone one day, and asked about the shoes. He told me he had sent them to someone else to be done. Huh?! He said he would call me next week.
By now, three months have passed. I stopped to pick them up today and they were finished. Yes, they look fine. Never in a million years will he see another pair of my shoes.

He over promised and under delivered. We paid upfront — mistake # 1. it took 3 trips and silly excuses to finally get them. He did NOT do what he said he was going to do. I’d not go back.

I recently moved to the desert full time and was in desperate need of a shoe repair so I went on Unilocal to search for a shoe repair and surprisingly there were barely any reviews of shoe repair vendors, I was astounded. So, I called Saks Fifth Avenue in Palm Desert and explained that I have very expensive shoes (I used to go to Factotum in Newport and Yorba Linda, they are awesome) and that there is not a Factotum out here and wanted to know who they recommend. Two sales people both shouted the Shoe Dr. in Rancho Mirage. So off I went one Saturday to drop off my shoes. Now, the sign said open till 2 and it was only 1 and they were closed. I was very sad, but I said I would come back. So the following Friday I stopped by and lo and behold Mario was in! The Shoe Dr. is a one-​man shop and sometimes Mario has to go eat or go to the bathroom, so dont fret if you see the shop closed, just come back, believe me it was worth it!
I dropped off three pairs of shoes, he refurbished two pairs beautfilly, sadly the third pair (a fuschia suede pair) could not be salvaged. He did an excellent job!
Mario only takes cash and checks so come prepared and everything is paid up front.