Roland D. Reinhart, MD, APC

Initially, I felt that Dr. Reinhart would be a good choice because the front office staff was professional and friendly. The problems began immediately. I had read about long waits in online reviews and decided the only way to ensure prompt service was to schedule the first available appointment at 8:00 a.m., which I did. I did not leave the office until 11:15 that morning. I waited for 2−½ hours before I was even called into the exam room. Sitting in a chair, for even short periods, is very painful for me due to a severe condition that resulted from workplace injuries. I was so grateful to have an appointment, I was willing to overlook this at first. At my final visit, I discovered that the doctor does not arrive until 9:15 each morning, yet patients are scheduled at 8:00 and are not seen until the doctor arrives. This office schedules appointments with Dr. Reinhart knowing the doctor will not be there!
During my first appointment, Dr. Reinhart used the «f» word twice. I am no prude, yet to have a doctor use this kind of language is rude, inappropriate and unprofessional. I looked over at his assistant to see her reaction. She had a smile on her face. Either this is a common occurrence or she actually thought it was funny.
When I got my prescription, I took it to the pharmacy. This was on a Friday. It took three visits and eight hours to get my medication due to problems within the pharmacy. I walk with a cane, so it was a very difficult day. Later, I discovered this pharmacy had staff on Fridays that was new and easily overwhelmed. The next time, I went on a Thursday, after getting a tip that the manager worked on that day and that I wouldn’t have problems. Because of this, I asked Dr. Reinhart’s office to provide my monthly prescription on Thursday instead of Friday. This happened two times in a row due to ways the days fell on the calendar.
Before I proceed, I must mention that I voluntarily cut my medication dosage by 20% the first time I saw Dr. Reinhart. I had been seen at a wonderful clinic in my old home town and was hopeful that the warm weather of Palm Springs would ease some of my pain. At no time during the first three months was I able to communicate with the doctor about how my new treatment was working for me. I did have to drive in each month to pick up a prescription and pay $ 5 for that privilege. I have never seen this practice — charging a patient for the paper prescription.
Upon my third visit to Dr. Reinhart, I noticed my prescription was signed by Daniel McBride. I shuddered after reading the scathing reviews of this man online. The reviews are correct. This P.A. is an egotistical svengali who has no place in the field of pain medicine. He treats patients like criminals for simply filling prescriptions from the very medical practice that employs him! At the pharmacy, I was not allowed to pick up my prescription because I was eight hours early. The pharmacy apologized profusely and said they would fill it but that Daniel McBride had ordered them to refuse me. I’ve never experienced such a thing. I’ve never even met this man. His concern is not patient well-​being but patient control. His rules on prescription renewals are subjective, judgemental and inaccurate, as I just proved again by going elsewhere.
During my last visit to Dr. Reinart’s office, a patient was refused treatment. She had driven three hours to reach the office. She had confirmed by telephone several times — the last time being the night before. The front office clerk was so cold and rude to her, I was shocked. Others in the waiting room appeared to be equally stunned. The clerk kept repeating the question, «When would you like to reschedule?» The patient calmly explained that she had done nothing wrong, she expected her appointment to be honored, and that she had her own patients whom she had to leave for the day to see Dr. Reinhart. As I left, I handed her the name of another doctor. I now see that doctor and have been treated with absolute kindness and respect at every turn. I asked one of the staff members at the new office if they received any patients from Dr. Reinhart’s office. She replied, «Yes, quite a few, which is sad to say. Once they come here, they never want to go back there.»
I was so distressed at being treated like a scammer by Daniel McBride, I went online to see if he was operating legally. He can behave in this manner as long as Dr. Reinhart reviews the prescriptions and «signs off» on each one. Dr. Reinhart must know this is going on. If he doesn’t, he needs to wake up, read some of the many complaints online, become aware of what is happening in his office, and find an appropriate replacement for Daniel McBride, or close his practice if he can’t serve his patients properly. Patients, please go elsewhere if you want to be treated like a human being.

I’m going to keep my review here at 3 stars for now. I have been into the office 3 times, first for an evaluation which seemed to take forever! I think I waited almost 2 hours after I arrived. The staff scheduled me in again for the next week hoping to get some more medical records in. So my second visit, I was in and out in about 20 minutes and was scheduled for an epidural. On my third visit for the epidural, it was a little over an hour before I was out. I did seem to have an allergic reaction to the epidural that caused an extreme fever, vomiting and chills for about 10 hours. The epidural helped with the pain for about 7 days and I’m back in pain now. I dont know who this other Dr. Paranoid guy is as I have not met him yet. I dont take any pain pills since they have never worked for me and I dont want to destroy my body and become addicted to them. We will see how my future visits go.

This was a decent pain man. Place, but now that I’ve switched to bouffard I can’t believe I stayed here so long. I had to wait about an hour for EVERY single appointment, and the physical test they did on my crossed legs was painful. That and I never got to know any of the nurses. No one was really awesome except for dr bouffard and dr lee but they both left. Great doctor, bad customer service. Dr reinhart, however, is not the only doctor! I saw an unpleasant female nurse practitioner who had never heard of my condition… It needs improvement but it was ok.

I have been a patient at this office for 15 years. When I first experienced chronic pain from occipital neuralgia, I was at my wits end & couldn’t find a doctor that would/​could help me. I was so grateful when Dr. Reinhart came up with a balance of nerve blocks & prescription pain meds that gave me quality of life back. Dr. Reinhart also saved my mom when she was in excruciating pain from a cyst on her sciatic nerve. I used to recommend this office to anyone I knew who was dealing with pain. I used to love this place… it had a wonderful, helpful, courteous support staff & wonderful nurse practitioners. Recently, I have noticed that many of the long term staff are disappearing one by one. However, what ultimately caused me to seek out a different doctor was the treatment I received from PA Dan McBride. The first time I saw him he interrogated me, asked why I was taking so much pain medication, and made me give a urine sample for drug analysis. He claimed occasional urine tests are required, however in 15 years I had never been required to give one before. But I was happy to cooperate as I have nothing to hide. He made me feel like a drug addict & offered no alternative treatments. I was appalled. I informed him I was simply taking the medication as it was prescribed to me by professionals in that very office. Still, I gave him the benefit of the doubt because I was a loyal patient of Dr. Reinhart’s. But each subsequent visit was worse than the last. For example, I wait a minimum of 45 minutes at each appointment. One day I was running 15 minutes late & called to inform the office. I asked if I should reschedule & was told to come on in. As soon as Dan entered the room, he made a comment about how rude it is to be late. Are you kidding me? I informed him that I had called & was told to come in. He offered no apology, he only further complained that my being late caused him to run behind schedule. This is how you treat a loyal patient who made every effort to be courteous? In 15 years I have waited hours upon hours in that place! I’m not a glutton for punishment… Time to find a new doctor.

My husband was in so much pain until a friend told me to call Dr. Reinharts office. I called that same day and got in the very next morning. I was so grateful because this is unheard of in the desert. We did wait but I totally understood that they were making time for us. Dr. Reinhart and his staff were wonderful!!! He made arrangements to get scans the same day (again unheard of) and then we returned to Dr. Reinharts, he reviewed scans and gave my husband a shot. I’m so thankful to Dr. Reinhart and everyone in his office!!! It was a long day but well worth it!!! The office has followed up with my husbands treatment and on one occasion, (a weekend) Dr. Reinhart called us back and took care of the issue with the pharmacy. I can never thank you enough Dr. Reinhart, you took care of both of our pains!!!

This office has unfriendly employees with the except the front desk. I had my first meeting with Dr. Reinhart and all went well. The follow up in 3 months was a nightmare. I met with some Narcisse by the name of Dan McBride, he was aggressive toward me wanted to know what I was doing there and wanted to accuse me of being some sort of drug addict because I did not want any invasive procedure done.
He referred me to a Psychologist that was good. God knows I needed it after that encounter.
Third visit my Psych. Said for me to go back and let Dr. Reinhart know what happened and got even worse treatment. I waited in a office while everyone that worked there was having their lunch while I waited. My appt. Was @12: 15 P. M.
I left the office at about two o’clock, before which he refused to see me and I was asked to leave and not come back. They were rude and I felt humiliated.
The staff as others have said are like robots. They have no personality and show no respect. The elderly there don’t seem to have a clue how bad it really is there.
I guess they think that enviroment is normal.
I WILL NEVER SET FOOT ANY WHERE NEAR THAT OFFICE AGAIN.
I WAS SIMPLY STUNNED BY THE WHO EVENT.

Yes, this is a big operation with all the problems that plague a large business, and the office does have some issues. This culture seems to have been created from the top down (Reinhart), and the office seems to operate as a money factory and that culture needs to be addressed.
That said, I have to disagree with the negative assessments of PA Dan McBride. I’ve seen many pain specialists over the past 15 years all over the country, and feel really lucky to have found Dan. He’s a good listener, very knowledgeable about pain control, and has a great «bedside manner». He’s always asking what can be done better and proposing available options. I’ve never waited more than 15 minutes to see him.
All pain management doctors have to be extremely strict these days in terms of when they refill pain meds, especially narcotics, and also how they increase dosing. Since 90% of pain medication is highly addictive, it’s a real balancing act, and it’s highly regulated and scrutinized by the state of California. So, yes, Dan goes «by the book» in terms of refills and dosing, because he has to.
While no office is perfect, I have to say my experience with Dan is the best pain-​management care I’ve had in over a decade. I also have to send kudos to the nurses at the Palm Springs office, who treated me really well, and responded instantly during an emergency hospitalization. In spite of some «money culture» issues, this practice is one of the best in the valley. From personal experience, there are several pain-​management offices in the area that are far worse. A previous office i saw in Rancho Mirage wouldn’t return phone calls for up to 5 days in an emergency situation (twice) the doctors there had horrible people skills, and the front office was rude and barely spoke English.
In summary, while this office does «nickle and dime» you at every turn, I think the actual care is quite good and I would have to recommend them as there are some good and talented people in this practice.

I was in a great deal of pain and Dr. Reinhart’s staff got me in to see him the next day. There was a bit of a wait, as I expected, but I was treated with an injection the same day. I have much more mobility now. I have my follow up next week and I’m expecting even more relief.
Thank you so much to Dr. Reinhart and his staff. I can be active again!

Kat R’s review could not be more accurate.
This is a horrible factory with staff that is profoundly lacking in empathy, customer service skills.
The PA Dan McBride is a nightmare who is paranoid, persecuting and who made repeated false accusations about my actions, errors in dates on my refills, and who is distrusting and completely unhelpful.
If I had a problem I was treated as they problem. It was awful.
Every appointment I was made to wait 2 – 3 hours before seeing a doctor. You have pay $ 5 per prescription when you pick up the script (is this even legal?)
I asked for my medications to be refilled 5 days early out of 30 days due to the death of my father.
I was told no by Dan McBride.
WTF?
Then he fired me as a patient and sent me a letter with false accusations.
Then he canceled my prescriptions claiming I had tried to fill them too early when he had made errors in the dates I did the refills. When I called him he was paranoid and told me I had tried to ‘deceive’ him. This guy is a paranoid nut job.
Worst doctors experience I have ever had. Stay away!