The Joint...the chiropractic place

Do not sign up with this Company. They push you to sign up for a monthly plan and the fees come out of your bank account. Wait times are horrendous (45 minutes is not unusual) and they are not concerned because they already have your dollars! Their business model profits if you are unable to see the doctor because they are already being paid. Front desk people (especially Michael) are extremely rude and there is absolutely no respect for your time. They make it very difficult to cancel your membership requiring that you come in to the office to sign forms they will not except a written request, if I could give them no stars I would! Beware!

This place was SUCH a joke I’d laugh if I wasn’t so irritated!!! I got spine 101 which I didn’t ask for but now understand was just a way to «fill» the appt time. He didn’t actually listen to what my problem was. He just wanted to tell me about the spine with his handy model and what membership program he thought would be good for me. The «adjustment» took seconds and again he went over how many times a week I should come in. He never asked how it felt afterwards. He was just going through the motions and trying to sell me on more visits. The issue I went in for I’ve had a handful of times. I know what triggers it and generally, with PROPER chiropractic care, I have at least some relief almost immediately. I usually walk away feeling much better! I feel exactly the same as when I went in, but instead of just back/​sciatic pain, I’m now in a really bad mood over the time I just wasted. He was also weirdly passive/​aggressive! At one point, he was getting ready to adjust me and I was laying uncomfortably so I told him I wasn’t ready and asked if I could reset. He sighed loudly and backed away slowly like he was so inconvenienced. So weird! After that he was really rude with his responses but still said them with a smile. It was very strange and creepy and unprofessional! I will most certainly NOT be coming back here… ever! EVER!!!

Went here to alleviate some hip pain, went with my mom who was also getting services. Funny that the chiropractor told us that we both suffered of the same issue. Maybe he didn’t know we went together. Anyway, it used to say check in for a gift, so we did. We got adjusted & went to pay the girl at the front was so confused from the beginning. We signed our paperwork & returned it she then said we both forgot to sign some. She then wanted us to sign where it said parent or guardian. Move on to when we wanted to pay she told us of their programs we weren’t interested, it turned into a interrogation. Like she was trying to catch us in a lie. Super annoying. In the end we asked about the gift, she said «I know hold on» judging from her earlier confusion we were shocked. She goes to the back comes back a while later & says «we’re out of gifts». Won’t be coming back. It was the weirdest adjustment I’ve ever had & didn’t alleviate anything. Disappointing.

I am beyond frustrated with this company. After a horrific experience back on 1÷31÷2014 of an inappropriate male chiropractor but after 2 years and 20+ emails later I have begged them to remove me from their mailing list. Back in June 16^th, 2014 I sent them an email letting them know that I have requested 10 times to have my email removed. They have not done that and I continue to get their emails. The fact that I had such a horrible experience there, nothing was resolved about it, and now I continue to be spammed by them when I informed them that I do not live in the state. Is this how you treat customers? By constantly nagging them? No matter if I email The Joint or if I click the unsubscribe button I CONTINUE to get notifications from them. Can you please care about your customers and business because this should not be tolerated.
Thank you!
Only good thing about this place is that it is in a beautiful location, that is about it.

Don’t go to this place they tell you that you have 30 days to cancel your contract if you don’t want to continue going however they don’t wait 30 days and they will not refund your money. I forgot to add that the receptionist lied to us and told us that our charges would be reversed but when I spoke to Michael the regional manager he refused to reverse our charges. And by the way they charged a debit card that they had on file and not the one that we charged it on so that charge was never authorized. They have no clue what they are doing there.

I have been coming here for more than 2 years now. Dr Garcia and dr Bowen are true professionals. I have been in the medical field for 14 years and I can relate to the stress emotionally and physically these guys go through day after day, yet they are always very professional and have great bedside manners. Although adjustments are quick it gets me feeling fresh days after. As a matter of fact, I chose to stay with my membership here and cancel my Disneyland membership because this benefits me more.
For those complaints it’s just about the money, it’s not. The joint is a corporation and I’m pretty sure these Drs do not collect on commission just like any other medical practice.

I have had a minor back pain for a while till recently got worse. This office is in the same mall with my office so I made the
long over due visit. One adjustment by Dr. Garcia, 80% of the pain is gone. I can’t wait for the next visit since I bought 6 month membership.

Good Chiropractors! They explain how they personalize your session due to past history. Never much of a wait and good customer service. Low prices and such so they get the 5 Star rating from me… Cheers!

Updating this place to 1 star. At first I gave them 5 stars. The reason I dropped it is because of customer service and how much it’s helped me.
1. Customer service
This place’s employees don’t give a crap about you. They care about putting in the hours. Coming in right before closing? Oops they don’t answer phones before they close even if you call repeatedly. Are you really in pain and can only come in right before they close? Sorry, we have a lot of people here and we close at 7. Hello, I’m in pain. An adjustment takes 1 – 2 mins. They can stay an extra 2 mins to help me not have pain for the next 4 days because I can’t come in any other time? That sounds stupid to me. Even if they automatically clock them out or won’t pay over the hours, out of common curtesy they should adjust all that come in the door before closing. When you go to the store right before close you can still buy your stuff because they care about the customer.
2. How much it’s helped me
I have been going 6 months and still need to go 1 – 3 times a week. I have been to chiropractors that will fix you after just a months of adjustments with all of their therapy muscle stun machines in addition to the adjustments. This place just cracks people’s backs like a cattle shoot and if you never get better then oh well.

I went in today because I have been having neck pain. My doctor went over all of the information with me, and made me feel comfortable throughout my adjustment. It only took 15 minutes, and that was with the consultation because I was new. I ended up signing up for a 6 month program based off of the doctor’s recommendation. I am excited to see the results I get with going consistently and would definitely recommend this place.
They only do walk ins, so the front desk told me that the slowest time to go in is in the morning, otherwise there might be a little bit of a wait. Like I said, the adjustment is very quick, so the wait doesn’t seem like it could be long.

I highly recommend you do not go to this place. the only reason I gave them a one star rating is because Unilocal requires you to put something as a rating otherwise I would have put nothing! When I first went there they were nice and I went there because I was having extreme back pain. They gave me an adjustment and signed me up for month to month services Through My debit card and said that’s the only way I can get services. I signed up for the month to month. And then an hour after I left there I had extreme excruciating pain. I ended up having to go to the urgent care. The following day I had to go to the emergency room. I was advised to cease and desist with all chiropractic care and get an MRI. I sent them a letter meaning I sent it to the chiropractor the joint letting them know I’m cancelling all my future services and please stop debiting my account and I explained why. They told me today they refused to stop debiting my account and instead of the receptionist signing me up for month to month service she signed me up for 6 months of services. They then told me they were going to continue to debit my account for 6 months even though I was telling them not to do this and that I sent a letter in writing cancelling. I recommend you don’t go to these people! They are con artist who were just trying to find ways to get money out of people for services you no longer want. I will also be writing a letter to the Better Business Bureau because they threatened me that if I stop the payments with my debit card they are going to send me to collections. So guess to The Joint, you now have a bad review on Unilocal and I will be contacting the Better Business Bureau!

I recently moved into the Rancho area and needed to find a new chiropractor. I stumbled upon a 1^st-​visit-​for-​$ 19 coupon; at that price, I figured I’d give The Joint a shot.
All I can say is that you get for what you pay for.
I felt that my initial visit wasn’t as thorough as it could have been. I hadn’t seen a chiropractor in 2 years, and my consultation and adjustment only lasted 10 minutes. However, I did appreciate that I was given a slip of paper indicating all of my misaligned vertebrae. I’ve gone back 2 more times and I still have radiating lower back pain (sacrum).
The $ 19 from the initial visit can be credited toward a visitation plan– $ 49 for 4 visits/​mo if you can commit for at least 6 months or $ 59 for 4 visits/​mo for fewer than 6 months.
The receptionist didn’t tell me that doing the $ 59 monthly plan isn’t possible for only 1 month. You have to fill out a form 30 days prior to cancellation, and it can’t be filled out on the same day the plan is made. Also, the plan automatically withdraws the money from your account. She didn’t tell me until after I paid.
To make matters worse, I asked her on 4 (twice over the phone, twice in person) separate occasions to clarify if I was going to be charged $ 59 for a second month even though I only wanted to be seen for a month. She wouldn’t answer my yes-​or-​no question with a «yes» or «no.» I finally got in contact with another receptionist who was able to clarify everything for me, hence the paragraph above.
The poor communication aside, the service is decent and deserving of 3 stars.

Went in on a Saturday afternoon to get help for my husband who was in a considerable amount of back pain. Was told by the receptionist that he would not be able to be seen if he was experiencing considerable pain because they are a «wellness center» and pain isn’t something they are set up to address. Whaaaaaat? She gave me the numbers and addresses of two other local chiropractic clinics who were closed on the weekends. If you are in a lot of pain, be prepared to be turned away. :(

This place is a joke. Wam-Bam-thank-you-ma’am. It’s like the drive thru wannabe chiropractor. There’s never a wait there because you’re in & out in like 5 minutes. You don’t get a real analysis or consultation. These so-​called chiropractors don’t know jack about the spine and they don’t care to help you improve your back. They just crack your back and send you on your way. I’ve been to many legit chiropractors & this place is not one of them. The office is very clean & modern. There’s no door, only a wall behind the receptionist separating the front waiting area from where the adjustments are made. The back is one big open room with just a bunch of benches lined up. There’s a skeletal spine on top of a desk in the corner just for show. It was a little crooked and the guy I saw grabbed it, shook it, tried to straighten it, but couldn’t then made a weird comment like «what is that? whatever». And I felt like he was kinda felt like a bit of a creep. I didn’t feel comfortable with him touching me. When he cracked my back it felt okay, not great, and then he tried to crack my neck & Ooops, he messed up. I thought in my head «uh-​oh. that’s never happened before. this is not good.» I’ve never ever ever had a problem with any other chiropractor. He made 3 attempts & finally got it to crack and OMG IT HURT! I had no pain in my neck before I arrived and I left with horrible pain in my neck. I thought it would go away in a couple hours but the pain lasted 3 days! That guy didn’t know what he was doing. I wanted to call & complain, but they make you sign a waiver of course.
Don’t go there. You’ve been warned!!!

I spent over a $ 1,000 on chiropratic work just for 20 visits. Made me go broke. Then I found out about The Joint. Fell in love with it. They have been a blessing. Wish I wouldve known before I wasted all that money. They have great pricing and well worth membership. Id recommend to everyone. 1 company I can say that cares for u and not just out for your money. 4 visits for like $ 50! Amazing!!! Wouldnt go anywhere else. Have made my back feel so much better:) thank u…

I came here because my regular chiropractor was closed that day and my lower back went out… I was desperate. they got me right in which was great… He cracked my neck which was fine when I came in… that evening I had the most excruciating headache and it’s going on 4 days now… I’ve never had bad headaches or really neck issues until this adjustment… my regular chiro is helping me heal and I’ve improved some but I’m so angry he did this to my neck! I won’t be returning or recommending this business… also they did no warm up before the adjustment cracked me cold… I don’t feel he was as experienced a doctor as I am comfortable with.
Update: over a month later still suffering from bad headaches and neck pain, going for an MRI next week. this place damaged me.

I had a great experience here, just a few minutes ago.
I came in after 4 days of pain in my lower back. Dr. Garcia consulted with me and then cracked the Hell out of my back and neck and hips. It was FABULOUS.
The receptionist was VERY friendly and so was Dr. Garcia. I did not feel rushed, although my appointment happened quickly. Quick is good.
I knock off one star because of something that is somewhat inherent in a business like this: pressure to return often.
I won’t have any problem returning often, though, as long as they’re this good.

I have been to another Joint across country and was told there are several around. So as I was here in calif working happen to run across this place on Unilocal!It was great! They found me in the system — no extra fees involved and got me right in. Impressive! The adj was great. Had a rib n shoulder blade out and presto in one visit fixed. Will defiantly come back when in town. Love prices even for walk in $ 29. And open on Saturdays to boot.

WOW. Crack-​in-​the-​box. If you are looking to be in and out in record speed this may be the place for you. Personally I found this place to be glitzy and very impersonal. The «Dr.» did not personalize my adjustment. He did not even assess my spine after I explained my problem areas! He just quickly and heedlessly cracked my mid lower and neck. Very different from chiropractors I have used in the past. Prices are very low, for $ 19 I cant complain too much.

Friendly Service, Good Pricing Plans, Never a wait.
This is a great concept and is executed flawlessly by this team!