Surf Doggie Mobile Pet Grooming

Worst experience ever. 1. I emailed, I left a message, I texted and it took them forever (3 weeks) to respond. 2. Once they responded, they didn’t show up the day they we’re schedule stating that they had me down for the wrong day even though a text confirmation went out. 3. When they did show up on the next scheduled appt. they were 2 hours late and their truck was having issues so they had to use my electrical outlets to power their truck 4. On the next scheduled appt. they confirmed the night before, didn’t show up as scheduled and I had to reach out to them asking if they were on their way just to be informed that their truck wasn’t starting. The MOST unprofessional experience ever and I was patient and accommodating with this company through the whole process. I don’t know how this company stays in business

My wife and I have been attempting to make an appointment for two months. After 5 left messages, we have officially given up. I am sorry but I don’t understand why you can’t call your customers back. We are very patient people but this is insane. You have great reviews and I am sure you do a fantastically job, so I find it very unfortunate that we won’t have the opportunity to work with you.

Surf doggie is an amazing mobile groomer. I own three grooming shops and when we have calls for mobile we recommend her. As far as the comment below by Kelly S, there are customers businesses you want and customers they don’t. You are the latter. You lack the empathy and social ettiqutie that is taught to children, to attack a person and business because she failed to groom your dog after a family member passed away is reprehensible. It shows a lack of compassion that is one of the major things wrong with society today. Mobile groomers in general are usually owner/​operators and don’t have a staff to fall back on when tragedy happens. You madam suck.

I wish I could have reviewed her actual service of grooming my 2 dogs that I had made an appt. for a week and a half early but she never showed up for the morning appt. I had scheduled. A call was made to see if she was running late but no response from her was received. 2 more calls and a text later in the day to her for an explanation as to why she didn’t show up and finally in the early evening I received a text from her saying sorry but I have been dealing with a death in the family and that was my 1^st priority. I expressed my sorrow for her loss and stated that maybe she could have delegated someone to make a call to her customers to cancel so we at least knew nobody was coming instead of waiting around. She snapped back that she works alone and that was her 1^st priority and she’s sorry if I can’t understand that. I’m sorry but she was not apologetic or professional and actually had time to be rude to me than to send a quick text or call to cancel ahead of time for my early morning appointment. She knew in advance that she wasn’t coming and chose to handle it that way. That to me is very unprofessional. Things happen and we can all understand that but courtesy and respect to customers should be important to a business owner and this was a horrible 1^st impression and not a reliable person in my experience!

Vicki is super professional and fun. You can really tell she loves her job and dogs. She groomed my two pugs who are pretty hyper and like to wiggle, they don’t always like being groomed. She did an amazing job, they smell great, breath and teeth clean and their shedding stopped. I usually use PetsMart because they are cheap but now I see why it’s so cheap. Compared to Vicki’s work I am wasting my money there. Vicki is worth every penny!

Had my miniature poodle and Pomeranian groomed today and Surf Doggie did an amazing job. We have a baby at home and it is hard to manage 2 dogs and a baby at the regular groomer. It was wonderful having her be able to pull up right in front of our house. We showed pictures of the cuts we like and she was clear on what was in her skill set and what wasn’t. Both dogs looked amazing, smelled wonderful, and were extremely happy when they were done. This was a very professional and well maintained set up. I will absolutely use her again.

If I could leave a lower rating I would. Very unprofessional. I had a very long conversation with the groomers over email and set up an appointment a month ahead. They never called to confirm the week of the appointment. So I waited three hours the day of the appointment and called and left multiple messages and even forwarded the conversation of the appointment from the emails. They never responded or even acknowledged me. So terrible.

They were awesome with my Jack Russell… Earl. He looked great after his hair cut :) Can’t wait to use them again.

I’ve been having my dogs groomed by Surf Doggy for a little over 3 yrs now. I really enjoy the convenience of having the groomer come to my house. Everytime i get my dogs groomed they always come back to me happy and looking/​smelling great! I highly recommended Surf Doggy for all your pet grooming needs!

Left a message and two email appointment requests, over a two week period, and heard nothing from them. The message clearly stated they were experiencing excess booking and lead times during the Holidays, which I was fine with. Contact your customers

If I could give more than 5 stars I would!!! Such an amazing service and Vikki is so professional and sweet! I would recommend this service to anyone. The dogs look amazing and they smell so freaking good! She was right on time and she got us an appointment right before Thanksgiving and even came at 6:30!!! Thanks to Vikki we have fresh smelling pups just in time to show off for company! Definitely calling again and telling all the neighbors!!!

My big Lab is impossible to bath at home and a real pain to take to a groomer. Surf Doggie Mobile Groomer has been a God send. My dog absolutely loves the groomer, going off with her with a big smile on his face and not a look back. He comes back inside gleaming, smelling awesome and his itching is gone. The price is as reasonable as taking him to any other grooming business without the hassle of loading him up and taking him there and back and I get an hour to vacuum up the hair and start with a clean house when he is returned. As I said, finding Surf Doggie has been a God send and I highly recommend this groomer to anyone in the Inland Empire.

My regular groomer is only open until 5PM on weekdays, closed on Sundays and booked up on Saturdays (until mid-​April!). This left me no other option than to look elsewhere since my 3 Shih Tzus needed a haircut and looked so scruffy.
I found Surf Doggie Mobile Grooming on Unilocal. (available 7 days a week 8AM to 8PM)
Since there weren’t a lot of photos posted, I found their Instagram account (@surfdoggiempg) and looked through all the photos of the other clients. I was satisfied with her work and I emailed Vickie on Wednesday evening and she got back to me by the next day. She would come over to my house around 4PM. Although the price of the grooming package is a little more than what I usually pay, it was worth it for the convenience. She does not need to hook up to anything and has everything she needed in her mobile grooming trailer.
Surf Doggie Deluxe Grooming Package — $ 60
* Nail Trim & File
* Eye and Ear Cleaning
* Teeth Brushing
* Brushing and Minor Dematting
* Custom Bath and Blow Dry
* Blueberry Facial
* Anal Expression (Dogs 35lbs or less)
* Sanitary and Pad Trim
* Pet styling
Vickie texted me that she was on her way and pulled up after 4PM and finished grooming all 3 of my dogs a little past 8PM. The nice part about it was that we didn’t need to drop them off and pick them up. They were being groomed right in front of our house.
I love the haircut she gave my 3 girls and they smelled like blueberries! Overall, it was a very easy and pleasant experience and would definitely recommend her and hire her again for any grooming needs.
⁶⁴⁄₁₀₀ Reviews for 2014

I have been using Surf Doggie Mobile grooming almost 2 years now and I love them! My pups are so comfortable and it is so convenient. My girls always look gorgeous and smell so good. Making an appointment is easy, they are always on time and very professional! Would definitly recommend to anyone looking for a great grooming service! Thank you Vicky at Surf Doggie for making my girls beautiful!

I’ve used this service several times and will continue to do so. Vicky is very professional and my dog is totally relaxed with her. She even uses doggie cologne! Thank you, Vicky!!! I will be calling again soon!

Wow, such a great experience! I called and left a message and got a call back within an hour! Vicky was so awesome and my pooch Pepper was super comfortable with her! It was my first time getting mobile service and I loved it! I will definitely use surf doggie again in the near future! Thank you Vicky