Storage West Self Storage

The reason I didn’t give this company five stars is because of our negative experience upon moving out. We were delayed in our move due to weather by 3 days and were charged an entire month of rent. No exceptions, no prorate option. I was simply told that is the policy.
This is my second time using this place, it is very clean and safe but because of their unwillingness to even work with us and my negative experience with the manager Spencer I will not use them again.

Went in to rent TWO spaces today. One indoor for tools and such, one for a trailer. We were told that we would receive a 25% discount for the first three months. When my husband called back to verify that it was on both spaces, suddenly Catalina, the lady working at this facility that had shown the spaces earlier had a new story to tell. She said since they were the last two spaces they had that she would have to call her district manager to see IF she could offer that. There was no mention earlier about having to check with her manager before. Two plus hours later still no call from her. I placed a call to the main call center regarding this. matter. Its been an hour and still no call back from a manager. Is this «bait-​n-​switch?
I will update this review later on if there is anything to report.
UPDATE: We received a call from the district mngt. office today. They apologized for the incident. Also offered the original quoted discount on both spaces that we were wanting to rent, which was greatly appreciated!

The owners are so nice and this storage facility is the best I’ve ever seen or used hands down! From the location to the actual storage unit. And everything in between this place rocks! On to the pricing. It’s more to the higher end but you can be at ease knowing your things are safe ²⁴⁄₇!
Tip: They even have refrigerated storage units that can be rented to keep those precious valuables safe and out of the elements.

Who likes moving? I hate it! But I’ll tell you what … I love the on-​site management staff at this location. I have had several experiences at other storage facilities and none were as accommodating as Helen and her husband. I received the internet rate special, extended access hours during my move and their expertise/​advice on what size storage I would need without feeling like they were taking advantage. Helen was so sweet. If you are looking for a clean, affordable & safe storage place this is it!

I have been a customer for years. Good customer service, never had an issue. It is more expensive than other storage locations, so if that is an issue, shop around towards Fontana. Everyone that works here is very nice and helpful. I highly recommend.

Excellent customer service… Very impressed with the level of friendly service.

We were customers here for the past two years. By far, the cleanest, nicest storage facility we’ve ever used. The owners are personable and friendly (they even bought Girl Scout cookies from my daughter) and they provide unparalleled customer service. The prices are reasonable and the place is very clean. I would highly recommend this to anyone living in the area. The only reason we left is that we bought a home and no longer need storage facilities. Thank you, Storage West! You guys are awesome!

Cleanest storage facility I have ever used. There is always someone in the office to help you during their business hours (yep, forgot my code once). I also buy boxes and other shipping supplies all the time from here and their prices are much better than other places.