Ross Dress for Less

This place is a mess. The workers are off in the store goofing around while they only have one or two check out cashiers operating… everyone has to wait in a long, long line.
This isn’t just a one time visit and I’m forming this opinion because I had to wait… I’ve been here many, many times and nothing changes.
You can find some good buys here, but the place is sloppy with stuff all over the place.
The staff is immature and act like high school kids during spring break, the dialogue and content of the worker to worker conversation is embarrassing and juvenile at best… very unprofessional.
The manager is very rude, ignorant of customer service and demonstrates ineptitude on many levels.

Worthless minimum wage Aholes…40 people in line and only one cashier… the hell is their malfunction… Never going back again.

Awful customer service set up. Been in line 30 minutes. They have three cashiers and the line wrapped around & down to clothes isle. Where is management to fix this matter. Found good stuff but to wait this long for check out is outrageous!!!

Completely trashed, disorganized store. always a huge line/​long wait. I will not be back.

I haven’t gone back to this Ross in forever!
Now that I went again, I can’t stop going lol
Ross stores are always like treasure hunting. You never know what you will find but once you do find something. it’s always awesome, great price and high quality.
Ross stores are never organized so I can’t really complain about that. So it just goes down to customer service which this store only does average, nothing so great.

The people here are rude. They have nothing useful for me. It was a waste of my time. It’s funny at the amount of security they invest into this place. Why I don’t know.

Friendly workers, a large selection, great prices and the cleanest ross I’ve ever been to!

There can be good deals here, but you have to put up with rude employees, urine scented dressing rooms, and a messy store. If you’re up for the challenge, it might be worth it.

Was able to find everything that I needed for my kids to go back to school if you are in search of back to school supplies and clothing you might want to get up here ASAP because it was pretty picked over

I love this place! This is my go to place for anything dealing with attire: Clothes, shoes, bags, etc etc.

I love this store, the selection and prices are great. My only complaint is the air conditioner is ALWAYS BROKEN! It is impossible to want to shop for any period of time under these conditions! If it weren’t for this my rating would be higher. Please Ross, fix the AC so your employees and customers can have a comfortable experience at your store!!!

The manager at this location is very rude! Does not know what customer service is. My hubby asked to try on a shirt that had a tag and he asked to plz remove it so he can try it on and she said I don’t think is gonna fit you! Guess what lady it’s not your problem if it fits or not. get some new skills. Customers are always right?

Manager is very unhelpful! They did not want to help at all and would not do any accommodations. I wanted a side table, they had two! One with black baskets and one with brown. I wanted the brown baskets but the wood was completely destroyed so I asked to switch the baskets out into the good dresser but no! That can’t be done they could just lower the price to make me have to buy both! Pointless of them! Dislike this location and management! Go to Ross of summit much nicer people and cleaner!

Beside the cheap clothing prices, employees keep stuffs well organized by sizes. Unfortunately, Ross doesn’t have that many pants selections for men which is disappointing.

I shop at this Ross weekly. Having worked retail (still do), I have come to an understanding of why things are the way they are here. The customer service is terrible, I agree with that 100%. Although sometimes there are customers who deserve shitty service because they are rude. There has only been 1 time I encountered an actual nice and friendly employee at this location, I forgot to get her name but kudos to her young soul for actually appreciating the fact that she has a job. I try to be polite to the workers when coming here because I feel like working at Ross would be such a headache considering the mess that you are constantly surrounded by. The older ladies that work here practically ignore you, act like you don’t exist. Today a lady moved her cart/​rack she was working with right in front of the aisle I was walking down to exit and left it there blocking my way. It was so rude and awkward I could’ve thrown a fit but I don’t like to act out in public places so I calmly turned around and walked back the other way, then around and walked passed her and she didn’t even notice or care??? Extremely rude. But besides the fact that customer service is a dive here, I can navigate the store well enough to not rely on help from the employees. I have already come to terms with the fact that the lines are long; and typically take forever. I’ve also noticed that the cashiers never say «thank you» or have a nice day. Nothing irritates me more than when I say «have a nice day» to someone and all I hear is silence or crickets chirping. How is «you too» not an automatic response??? 3 stars because I have forced myself to have low expectations when it comes to the customer service here.
Love the workout clothes, dresses, and random little things I can find here. You can pretty much find gifts for everyone and anyone. I come here after work just to browse because the retail therapy here truly does make me feel better. :)

Enjoy the clothes and good prices but the line to check out is so long that I will put an item back & just walk out before I spend 20 min in line. Forget it if you have to return something! The line is the same for that so to return & item is at least a 20 min ordeal no matter what day & time I go here there is always 5 times as many people in line as there are employees working.

Horrible customer service. There were 5 people and only one was working as a cashier while the line is piling up and the employees talk to each other. I guess you get what you pay for. I am not going back.

Ross has always been my «go to» place for my clothes/​shoes for work, workout clothes, and stuff for my house.
I understand every Ross is different and you will never be guaranteed a certain size or find the same items like you did at another Ross. So you just have to come into Ross with that mindset and you’ll never be disappointed. Consider it «treasure hunting».
Anyway, I don’t like to give secrets away, but my favorite time to come is when they open (9AM) and there’s seriously NO ONE THERE. You have the whole place to yourself to browse through stuff and I’ve scored every time! The only thing that would really piss me off about Ross is if it’s too crowded and the check out lines were too long. Again, which is avoidable if you come when there’s no one there!
I’m going to post their Business Hours on here since I don’t see it listed. (This is from the official Ross website for the RC location).
Mon-​Thurs 9AM-​11PM
Fri-​Sat 9AM-11:30PM
Sun 9AM-10:30PM
I was here to buy a few outfits for my sister for her birthday and ended up buying 2 shirts for myself. There are name brands here. I even found a pair of Michael Kors pants for work and they are so comfy.
They also have a pretty big selection on dog things (dog beds, clothes etc.) and household items.
So yeah… I love Ross and can literally spend an entire morning here. (just can’t bring my husband… LOL)
¹⁸⁵⁄₁₀₀ Reviews for 2014

STUPID RULE TIME: Okay, so I walked into this Ross location with a return and got into the «Return» line. So the lady behind the counter asked me if I had a return, and said, «Yes, I did.» She told me that I needed to get into the «New Purchase» line, and then when I got up to the front of the «New Purchase» line, THEN I could get into the «Return» line. I already waited in the «New Purchase» line when I bought the item. No sense sticking around, and Ross is no longer on my «shopping list.»
Stupid rules are going to put companies out of business.

Like any other Ross, this store is hit-​or-​miss. Some days, everything is well-​organized, in your size, and deeply discounted. Other days, everything is a mess, two sizes too big/​small, and close to the actual retail price. Most of the time, it’s somewhere in the middle. I’ve scored some great deals on golf clothing, hats, socks, and electronics here, but I also know that I’ll be doing some digging. It’s never a quick find-​it-​and-​buy-​it trip.
Customer service seems to be in line with the rest of the Ross stores I’ve visited. Obviously, I’m not expecting a personal shopper while trying to find clothes at a fraction of what I’d pay at other stores. As long as the store is somewhat clean and organized (and this one is), I’m a happy shopper.