Rancho Regional Veterinary Hospital

I won’t be doing business with this vet ever again. I took my dog in for a small mass on his ear. The vet was very nice when she examined him and gave me a few different options as well as some info on teeth cleaning. I waited in the room for 25 mins while she was supposed to come back in and never did, another tech came in to let me know she had an emergency so she wouldn’t be able to go over anything else with me, I should expect an email.
Never received an email regarding the information. Since then I called FOUR different times trying to get information and just make an appointment. When I finally did call them before they were closing, the vet wanted to charge me $ 890.00 for teeth cleaning (with no extractions) and removal of the small mass on his ear. I asked about the option of FREEZING it off like they gave me before, and she said she was LEAVING IN 5 MINS so she couldn’t help me anymore. What is that!!! Then she threw out a number of $ 1500.00 with extractions. I was so upset with her telling me she was clocking out that I told her I would be taking my business somewhere else, she said that was fine.
Unbelievable. Working in customer service it blows my mind. I shouldn’t have to call a vet 4 times to help my dog and then get random numbers given to me because she wanted to leave. I’ll gladly spend $ 800.00 somewhere else.

I made an apopointment through Unilocal and arrived at the clinic, only to be told they did not have any record of my appointment. I did get in and got my animal attended to but the entire visit took mroe than two hours.

Great customer service and treatment.
My pug needed urgent shots, RRVH managed to get us in within 30 min.
The lobby/​waiting area is clean, and everyone was pleasant, even the people waiting with their pets were nice and talkative.
That says a lot, I’ve been to other places where it’s not pleasant at all.
I took my pug in for updated shots and questioned about his current seizures.
The V-tech’s listen to your details and, once you speak to the doctor they lay out all your concerns and answer ALL your questions they even give you some advice.
I like how they didn’t swindle you into doing anything, like other places do.
They explain all the fees for you to review before making any decisions.
This part I was happy about. They don’t put the shots in front of your pet. They privately take him back and do the work behind doors. You simply wait in the waiting lobby and they bring you your pet. I love how that was handled.
I’ve gone to other places where they simply do it all in the room you are in with your pet. I never liked that. It simply causes your pet to stress out and have anxiety.
Over all, I was very pleased with all the service provided.
Thank you so much!
xo — Cookie

Brought my dog in for an infection he had in his eyes. We were told it could be yeast in his eyes or something contagious. They took him to the back, scrapped a piece of his eye lid off for testing (which left an open sore for a couple of days) and told us it was yeast. They gave us some eye drops and pretty much pushed the sale of an expensive steroid shot on him. Finally, $ 200 later, we went home only to find he didn’t get any better and we would have to take him back.
I didn’t want to take him back to rancho regional, so we took him to PetTime Hosptial in upland. In one visit of only $ 75 we had a week long antibiotic treatment and eye drops. We saw improvement one day after giving him antibiotics. Turns out he had allergies and caused an infection in his eyes by scratching his eyes raw. No yeast, no need for eye scrapping or steroid shots. PetTime hospital even checked our other dog at the follow up visit to make sure he didn’t have allergies FREE OF CHARGE.
I’m not sure if Regional Veterinay was just in a hurry of if they were trying to make sales but i didn’t appreciate being pushed to buy a steroid shot I had a feeling wouldn’t help anyway and definitely didn’t appreciate my dog being put through eye scraping. I will never bring my dog back to this Veterinay again.

I wanted to once again post another review for Rancho Regional Veterinary Hospital and Dr. Owens team.
We’ve again rescued another pit bull and the staff has been absolutely amazing with my baby girl. They go above and beyond my expectations ever time to look after my fur baby and to make sure I know what is going on and answer every question in a way I can understand– and the follow care and check up phone calls. AMAZING!!!
Hayden had to have a TPLO surgery and
Dr Owens and her team went out of their way to make sure that we understood the risk & benefits — what it would give Hayden and the recovery.
Their was no push it wasn’t about the money it was about what was best for my Hayden
Just amazing care !!!

The staff was very friendly but didn’t do all that I asked. I went in to get a check up for my dog as well as take care of an ingrown toenail. She also needed a couple shots. They took care of the toenail and the dr had mentioned some things that I may want to have checked. The dr then went into surgery, my dog never got her shots. They said they would send me an email reference our discussion and the cost but I never received it. Not sure if I will be back.

I can’t say enough good things about this hospital. From the staff to the vets and anyone who works there is extremely nice and helpful. Even waiting for your pet they offer u a cold drink and snacks. I always feel comfortable with their services and love how they aren’t pushy like other vets and try to push u into getting other services of its not fully needed. Thank you for taking such good care of my baby Yzma.

This was the second veterinary Hospital we took our dog to get a second look at his injuries. It surpassed every other vet I’ve been to. I felt like my dog was in the best hands and it took so much worry off. He needed at least one surgery for his hips, back and knees. The doctor provided us with an entire plan of different paths and his first concern was to remedy any pain and discomfort my dog was feeling. My dog is staying there until what path we decide to choose and I feel so much better knowing he’s in capable and caring hands.

Pretty horrible experience at this place
You need an appointment even on a emergency. There should be more than one doctor on site. There seems to be 10 or more vet technicians… to help?
They are pricey enough. I do hate the non accommodating appointments.
might have made a mistake on taking my two doggies here I will follow up with a better vet and info in the next few days.

If I could give more stars, I would. After a bad experience at another emergency hospital over the weekend, I called Rancho Regional and got an appointment the following morning. My 12 year old Yorkie was having stomach issues. The «other» hospital I took him to wanted to hospitalize him for 3 days to diagnose (at a cost of close to $ 3,000) after spending 6 minutes with him. I felt uncomfortable leaving him so I asked for outpatient medication and left. When I arrived at Rancho Regional, I immediately felt comfortable. The staff was friendly and welcoming. Dr. Stiles was amazing with my baby and her diagnosis seemed spot on. She spent time reviewing everything with me. When I went to pay my bill, they said it was on us since he was so cute and I had been through enough. My baby is happy and doing great! I can not thank you all enough!

Had an unfortunate emergency with our pups last week, staff came out right away to take them to the back. As a worried dog parent I know they are
getting the best care, thank you again for saving miss Kaya’s life and putting up with all of my questions concerns and tears!

This review is long over due my boxer had 2 TPLO surgeries here and I was always thankful on how much compassion and patience they had with her. The facility is clean and the staff is friendly. It’s a 30 min drive for me but I would drive further for the care that my dog gets.

What an absolute, sheer, utter disappointment Rancho Regional has turned out to be.
My partner and I purchased a sick puppy (unbeknownst to us at the time) from a couple last Wednesday. The day after we met and fell in love with our beautiful Sophie, she began displaying incredibly alarming symptoms: bloody diarrhea, coughing, zero interest in food and vomiting. Right away, we scheduled an appointment with RRVH for the next day.
I was charged $ 107 for the bill, including a fecal exam that tested positive for Giardia. With heavy hearts, my partner and I went home and continued to provide round-​the-​clock care for Sophie. We began giving her the anti-​biotics for Giardia but her condition continued to deteriorate. She was vomiting more frequently and her cough intensified. She slept for hours on end and her demeanor was very weak. Mind you, Sophie is a 9-​week-​old Maltipoo puppy that weighs in at barely 1.6lbs. Time was of the essence and we were on edge, hysterical and constantly crying, terrified about the fate of my beautiful little girl that we dreamed of sharing our lives with.
Thus, cue the second visit to Rancho Regional. They did a complete blood test on Sophie, chest xrays for her coughs, parvo test and injections for Giardia. $ 416 vet bill.
Dr. Boehrer told us that if she continued to vomit, hospitalization would be mandatory to save Sophie’s life. Obviously, this was very distressing to my partner and I. Sophie has been through so much already in her short 9 weeks of life.
Let’s cut to the chase, shall we? My partner and I were referred to a stellar animal hospital, Advanced Pet Care in San Bernardino, who performed another fecal test on her to rule out the possibility of coccidia. Thank fucking goodness they did, because they found out Sophie has coccidia. Parasites that are fatal if untreated, especially in puppies. Meaning Sophie would have been dead in a matter of days.
I am incredibly upset. So there was an answer to our endless questions after all. Why Sophie continued to deteriorate even after receiving treatment. I paid $ 200 both for a fecal exam that missed Sophie’s coccidia and chest x-​rays that were unneeded had coccidia been detected in the aforementioned fecal exam. Coccidia causes bloody diarrhea, coughing and vomiting.
Yes, the facility is gorgeous and the staff provides great customer service. I am particularly and only thankful to Maria, Dr. Boehrer’s vet tech, who extended so much kindness to my wife and I in this extremely distressing time.
But superior customer service wouldn’t have saved Sophie’s life. Now I can finally breathe and go to sleep knowing Sophie will indeed live a beautiful, long life with us. No more emotional rollercoaster. No more hysterical sobbing and fearing the absolute worst for Sophie’s life. Sophie is on the road to recovery and I am forever thankful to Advanced Pet Care for saving her life.
Avoid this place like the goddamn plague.

Excellent, excellent care. After being attacked by a pitt bull, I called the hospital and they got us registered over the phone and even made sure to check if I knew how to get there.
Once we were there, they took my Tucker back and examined him. Once they told me my options I went with surgery. As soon as I said I wanted them to do the surgery they got on it.
I was able to pick my puppy bear up the next day, and they had him all clean and ready. They went over his daily medications with me and made sure I knew what each one was for. Then the nurse asked me if I had any questions.
We have had to come back for a few check up visits before my Tucker bear gets his stitches removed. Each time all of the staff is kind and accommodating. They are very thorough too! The doctor was excellent at explaining what was going to be done and why. This has just been an excellent experience all the way around. I am very happy with this pet hospital.

It’s true, all the staff here are friendly and courteous, and they’ve got resident cats wandering the place and greet each animal as if they have a long-​term relationship, and the place is clean and presents well… so maybe this review is instead an indictment of the pet-​care industry.
My little dog had extreme halitosis and urinated a lot, and also had undigested kibble mixed with hair that would get stuck in her mouth. I knew something deep was wrong, and depended on Rancho to help me help my dog.
So they took her away for examination. After a while i spoke to a sales associate, who proposed I spend $ 1600 to remove some of her teeth to prevent the spread of mild gingivitis. I said I’d think about it and went back to wait.
After a long while they brought her out. They’d fitted her with an e-​collar to prevent her from chewing on herself, as she’d been doing a little obsessively, and then charged me $ 350 for the visit. I walked out of there disappointed, and knowing that a deep problem still existed. I took the collar off as soon as we got to the car. Since I’d taken my little dog to «the best», where else could I go?
Last night, five months later, I had my little dog euthanized for chronic kidney failure. At a different facility.
The halitosis, the urination, the undigested food were all symptoms of kidney disease. I’m not going to say that Rancho’s failure to diagnose it led to her death, because kidney disease is irreversible. However, if they’d actually listened to me, if they’d looked a little beyond the surface of things and added up the symptoms, I could have taken steps to extend my little dogs life and been ready for the eventuality of her death.
So… the pet-​care industry. They know how much we love our pets, and they blandly prey on that to the extent of $ 65 billion per year. Rancho has a big clean facility and big friendly staff, but they also have sales staff and accountants and attempt to optimize profits from grieving and worried pet owners. Their system is designed with only that in mind. They wisk your pet away as soon as they’re logically able, then send in different staff –someone other than the doctor in whose hands you place your pet’s life– to sell you products and services (and web sites!) that may or may not fully address your pet’s ailments. Behind the smiles and the nodding empathy lies a deep cynicism.
$ 1600 is more than I’m able to spend on my own annual dental care. Tooth extraction will never cure my failing kidney.
You can call me bitter or a crazy conspiracy theorist, but all I actually am is a grieving, former pet owner.

Highly recommend this place. Staff is very nice and friendly, vet was so nice, she took the time with Suzi and myself to get to know us.
It is very clean, prices are awesome.
Suzi found her new doctor and I am very happy.

Since I’m a real picky SOB and it’s rare that I leave somewhere completely satisfied with the service or quality of service. Rancho Regional Veterinarian Hospital has left me nothing bad to say. Excellent customer service. Everyone is friendly and if you have a question, they are more than willing to help you out. Dr. Owens is the best. Very thorough and explains what she is doing as she does it. I just had my dog in for dental work and a cleaning and had a strict budget that I had to stick too. Dr. Owens did a remarkable job and kept me just under budget, which was much appreciated. The support staff took great care of my dog and I wouldn’t take her anywhere else. Their facility is very clean and orderly and the waiting area is huge, so you won’t have someone’ else’s dog sitting on yer lap shaking vigorously.
K. Smith

First time client here and of course I’m scared to take my sweet lucy anywhere but these people are amazing they make me feel like my baby is taken care
forsure making this vet my babies primary vet. keep up the great work guys :)

What a year will make. Last year my fur baby was here for back pain he had multiple treatments of laser and acupuncture and X-​rays. It probably costed about 1,500 dollars. This went over for about two months. Needless to say max needed emergency back surgery which was an emergency we were sent to Orange County were he had the surgery it was about 8,000 dollars. We would have done anything to save him. I wish we were referred sooner to maybe save the original 1,500. Our vet in the OC said if we had waited one more day he would have been co completely paralyzed. It took about 3 months for recovery. But now he is walking running playing, I wouldn’t say he is 100% yet. I would recommend here just a warning it’s expensive.
The apt I’ve have to follow up with they are been a little less organize and I’m not sure that if its because of new employees or just busy.

We were so happy with the staff, the doctor and even though it’s a longer drive for us, Rancho Regional Veterinary Hospital is the only veterinarian our two dogs will ever see.
We had previously rescued a 2 year old female (Bailey) as a companion for our 11 year old Maltese «Scout». However, what we didn’t think about were the baggage she would innocently bring with her. Scout developed ‘Kennel Cough’, and it really scared us. We took Scout to the emergency Veterinary in town, and they didn’t help us. Collapsed trachea, possibly surgery, and they wanted $ 650.00.
To make a long story much shorter… We went with our gut feelings and just got the minimum medication to make Scout feel comfortable (we thought he was dying) and luckily, we found ‘Rancho Regional Veterinary Hospital!‘
Immediately the staff made us feel much better, they took a real interest in our little guy Scout and we just are so thankful for the excellent level of professionalism and real empathy everyone there has.
Thank you to everyone at Rancho Regional Veterinary Hospital, you saved Scout’s life, and for that we could not be happier.
Thank You, Thank You, Thank You!
Craig and Erica Fine.