Rancho Family Practice Associates

UPDATE so it’s been 2 days. The office manager called and said, «I’m calling to check up on your experience with our office as you said it was horrible. » Really? 2 DAYS later and your concern is your Unilocal review? I asked that she never call me again. Again, she’s more interested in her review than with providing good, safe and accurate health care. I honestly don’t think she’s capable.

A few kind words go a long way. I have been seeing Dr. McMillian for over 20 years. He’s a great doctor that truly cares. His practice has grown, and at times it seems like he’s not always available. However, he’s grown because people realize he’s a great doctor. I know it’s impossible for him to see every patient. My husband and I was in recently for our annual physicals and was seen by Yumi Wong, PA. She’s a great extension of Dr. McMillian. It was a great experience, very sincere and asked a lot of questions, I felt she really wanted to know me and if I had any concerns about my health and family history. Although I didn’t see Dr. McMillian, my file was reviewed by him and my results were seen by him. Recommendations were discussed by him. Honestly, I’m ok knowing he does oversee everything. Dr. McMillian is a busy doctor, which makes me feel that’s a good sign. If he wasn’t busy with his commitments with his patients and associates, I would doubt his abilities of being the best doctor of choice. Most people want to go to the best doctor, and the best doctors are the busiest doctors. I want to go to a doctor that sees a lot of patients, who sees more, knows more. Rancho Family Practice is worth the wait and it’s ok if you don’t see Dr. McMillian every time. I feel he’s the best doctor in the area, which I highly recommend.

There is only ONE reason to go to this office and it’s the PA Yumiko Wong. She needs to move on and get into a better office with a better Doctor and office staff. I’ve been coming to Dr. McMillian since we followed PA Dr. Chase over to this office about 8 years ago. He left quickly to another practice and I can see why. But we stayed because Yumiko Wong took his place and is an amazing woman! She sits down, is caring about your every need! Janet is also great. Front office lady is cold and has zero personality. Canete is absolutely the worst I’ve ever met. Uncaring, rude, fast. Bad bad bad all around. I can’t say either way about McMillian because I’ve never once met in the 8 years I’ve been going to this office. Not once! He’s waaaay too busy working in the adjoining office he has for plastic surgery stuff — which is a huge money maker for him, I’m sure! And as you can read in other reviews, he hasn’t seen any of them either!
It’s Monday morning at 10 am now. I was just on hold for 18 minutes to make an appointment. Then the appt scheduler answers on speaker phone… who does that? You can’t understand a word she’s saying and there’s too much background music and noise. I’m not some old fogy either. I’m young and this bothers me. If you’re in pain and making an appt., it’s the last thing you want to deal with.
We’ve thought about changing so many times, but Yumiko keeps us going. We just love her!
I’m sure Dr. McMillian is way to busy fixing faces to read Unilocal reviews, but as you can see from the other reviews, I’m not the only patient who feels this way. Avoid this place at all costs, trust me, if they needed your money at all, they’d treat patients accordingly. If you see Yumiko, you’re in the best care possible! Lucky you!

I saw PA Wong today. I’ve read good things about her here and the reviews are true. I had an appointment for 4:15 (same day appointment request), I was out of the office with necessary medications by 4:30. Dr. Wong was patient and receptive to my needs and concerns. I’ve very happy with today’s visit and experience. I would request Dr Wong every time!

WHAT A JOKE!!! I made the mistake of going here twice! The first time I was a new patient and I was charged $ 90 to «establish care». Then my insurance was billed $ 200 which of course they paid, then I received a bill for another $ 99. Really $ 389 to fill out paperwork, take my heartbeat and ask me if I feel ok in about 6 minutes? It took nearly 6 months to get the office staff to understand all I did was fill out paperwork and get my pulse taken. It wasn’t until I reported them to my insurance company for fraud that it got resolved. They would not respond and Priscilla made excuse after excuse. It must have take 12 hours of phone calls and another personal visit to say the least.
As if this weren’t enough I went back this year for a physical a week ago. They got me right in and Janet was great to deal with. My company requires a wellness form to be filled out with the vitals and blood work result. Here we go again. Bring back the form after the blood results are in. 4 days later of course they cannot seem to fill out the form. They blame it on my voicemail being full. This could not be more of a lie because one of them told my wife their phone doesn’t allow them to leave voicemails.
Had my wife not spent a bunch of time arguing with the front office in person after they had the form for 4 days it still wouldn’t be done.
If it was $ 500 to establish care I wonder what this will cost.
Send me a bill, I dare you. Straight to the fraud department, the local news and the medical board I go.
It will be easier to get sick and die than to go back here again.

I read several good reviews for Dr. McMillian while I was searching for a new PCP so I decided to make an appointment for an annual physical. The physicians assist who did my exam was very nice. I was a bit disappointed that I did not even get to meet Dr. McMillian. I personally have never had a physical where the actual doctor did not at the very least step in to say hello.

I have been a patient in this practice for just over a year and very grateful that I made the switch. Everyone has been wonderful. I have only seen Dr. Ursua and Dr. Wong but they are very thorough and listen to my concerns. I am always able to get an appt. when needed and they handle all my prescription and referrals with ease. Thank you everyone in this office that work hard to provide the quality of care that we deserve.

I’ve been using this Practice for about 6 years. I rarely see a doctor, maybe like once a year. The few times I have been here Dr. Ursua and Dr. Wong were great, knowledgeable and friendly.
Though it’s difficult to make an appointment and some of the staff may be a little rude, I didn’t mind since I felt the doctors were good.
However, I recently called to make an appointment and the phone operator Elisa was rude and ironically diligent in attempting to end the call as soon as possible. After arguing my way to try and get an appointment within a reasonable time (within 9 days), it was finally scheduled.
When I showed-​up for my appointment, it was canceled by the office due to the lack of TB supplies. When I asked Augustina (medical assistant) when I could reschedule, she simply said «we’ll call you.» I wasn’t sure if that meant a week or a month. When I questioned when I would receive a call, she said by the end of the week.
I left a message for the Office Manager (Priscilla) to express my concern and I have not received a call back.
Needless to say, I am no longer a patient here.

The past couple times I have called or seen the doctor the doctors have been great along with the doctors assistance’s. One huge problem is their front desk lady Ms. Linda she is very rude and unprofessional every time I call in and when I arrive for my appointment I deal with this same lady and every time she is really rude. I have been going to this doctors office for a very long time and I am seriously considering changing doctors because I’m sick of getting horrible customer service from the front desk Ms. Linda. I hope Dr. Mcmillian takes this very seriously as I know a few other people have the same complaint.

The customer service here is horrible. Don’t expect to see a doctor quickly. Go anywhere else but here!!!

There is only one doctor in this office that is worth seeing. It’s Yumiko. I’ve had both Ursua and Canete and both of them seem very annoyed to see me, take 5 minutes to talk to me then dismiss me as soon as they can.
Do not use this doctors office!!!

I HIGHLY !!! Recommend Rancho Family Practice and Especially PA-​C Yumiko Wong. All of the staff girls there are SUPER FRIENDLY and do a FAST and GREAT job. my story is, I had to have 2 life saving Emergency surgey’s at San Antonio Hospital and all the DR’s There didn’t even properly Diagnose or Treat me and over a year later now & i still have several issues & a-​lot of pain. So I went to see Yumiko Wong, who showed me she TRULY CARE’S & Listened to all of my concerns. She hade me properly diagnosed and feeling better than I have since getting out of the hospital. Yumiko always spends however much time i need and always has me properly diagnosed and feeling better in no time. Yumiko is TRULY a ASSET to Rancho Family Practice. So anyone who is looking for EXCEPTIONAL !!! Medical Care, I HIGHLY RECOMMEND !!! Rancho Family Practice & PA-​C Yumiko Wong, i wouldn’t even consider going anywhere else and you shouldn’t either.

This has got to be the worst medical staff I have ever encountered, I’ve raised 3 children and my wife is a cancer survivor, so I ve been to quite a few Dr’s offices. Dr Mcmillian has been my primay provider for almost 20 yrs, never once have I seen or met him. His overbooking became a problem for my wife about 10 yrs ago, so she moved my children and herself to another Dr, I very rarely went to a Dr, his office was close, so I stayed, using urgent care as my basic need Dr. This year I have needed some tests and check ups, age is catching up, I went in, went to the lab, went back in, wasn’t able to finish diagnosis, had to go back in, said they were not gonna charge me, but rec’d a bill in the mail, after discussing w Pricella, the office mgr, she was so rude, she even told me its only $ 16, I responded for her to pay it then, she told me I was sarcastic, she would have to think about revoking the bill, just got a second notice, so I guess she decided I’d pay. Now my prescription,(1^st fill) is about to run out, started trying to get refill 3 weeks ago, just got a response because I called the Rx, a staaf member said they didn’t get fax from CVS, so I had to call CVS back and resend. I was on phone when CVS resent fax, called, waited on hold for 25 min, then same staff member said she did not get fax, I told her I was on phone when it was sent, sorry didn’t get it sometimes takes awhile, this was 3 hrs later, never heard of a fax taking that long to transmit. She said she would get back to me, I told her we had previous approval from ins co, but I guess that expired during this 3 weeks we were trying to get prescription between CVS and Dr office figured out, so would have to resubmit it, could take up to 2 weeks, so I ‘ll be without my medicine while they try to figure it out, plus she called and said pa wants to see me before she renews prescription and for me to take labs again. So basically Ive paid 4 co-​pays, 2 lab fees and traveled back and forth for 1 dose of medicine, plus the hrs I’ve spent on hold trying to figure this all out. Don’t let forget, my medicine is an injection, for which they would not prescribe me the syringes so I could inject, until I came back in and talked to PA, I bought them at a animal supply store, it was cheaper then my co-​pay/​timeoff work. This office is a joke, I would not send my dying enemy here.

I have been a patient in this practice for at least 20 years. I would highly recommend Dr. McMillian. Yes, he is extraordinarily busy and it does take time to see him, however, the other practitioners in his office are great as well.
Be prepared to wait when you visit his office because he will take as much time as you need in order for him to explain the diagnosis, the medication or any other random questions you may have. This practice of caring and compassion is extended to all patients so yes, it’s hard to stay on schedule. If you want a drive thru medical practice I suggest you go elsewhere.
I have a high level of admiration and respect for my Doctor and will never switch until he retires.
Barbara

AWFUL, AWFUL, AWFUL. I cannot say that enough. The office staff is rude and uncooperative. They do not care about their patients and are completely incompetent. Nurse pract. Janet is horrible. She told my mom over the phone that she may have lung cancer. Thankfully my mother did not… But what type of medical practice calls their patients over the phone to deliver news like that? If you have any concerns for your health or well being… this is not the place you want to be. Save yourself the hassle.

I have been seeing Nurse Pract. Janet Ursua for years and have recommended her to everyone who asks. She really cares, really listens and takes a great deal of time with each patient. I recommend her highly and now hope I will be able to get in to see her when I need to!

I have been assigned to Dr. Mcmillian for about a year now. Thank goodness I have never had anything wrong. It takes forever to get an appointment. They staff is so rude on the phone. I work in a dental office and would not have any patients if I (we) treated them the way I was treated on the phone. They don’t try and go above and beyond. I had to walk in with both my kids to even get people to talk to me with any sort of respect. I told them I am loosing my insurance at the end of the month and could they please make an exception to get in. No sorry we cant help you. Me: please I know it is last minute but do you think you can make an exception? Them: no we dont do that.
On another occasion. Can I make an appointment? Them: I am sorry our computers are down. Me: well I am really busy at work and wont be able to call back could you just make on for me and call me with the day and time? THem: NO we dont do that we would like a phone call back. Me: could you just make a note please i am really strapped for time. THem: NO you need to call back. This went on many times begging for them to go that extra mile and no nothing.
When finally getting help by going there in person they arent even that busy. They have a bunch of people and they are just all sitting there. now tell me why cant they do just a little extra for the small pt.
We got an emergency appt. for our little one only to go in and wait 2 hours while they ignored us with the 2 year old curled up and feverish. No appology no we will be right with you. almost like you are an emergency we will get to when we get to you.
I WOULD NOT RECOMMEND THIS OFFICE TO ANYONE. THEY ARE RUDE ON THE PHONE. THEY REALLY DONT SEEM TO CARE ABOUT THE PATIENTS. PICK A DIFFERENT PROVIDER

finalmente… I FINALLY saw the infamous McMillan… Do NOT know what the big deal is… i mean, since I’ve been going to him, every Dr i go to, while the nurses are taking my vitals or something, they ask who my Dr is and they say «he’s terrible, you need to change right away… he misdiagnoses people, gives wrong meds, doesn’t pay attn to your past history and prescribes things you’re either allergic to or interact with what u already take» well, he did these things to me. WHEN THE DR COMES IN AND FINDS OUT WHO MY PRIMARY IS, THEY ALWAYS MAKE A FACE! LAST WEEK, HE TRIED TO PRESCRIBE SOMETHING AND TOLD ME THE NAME, IT WAS A LONG NAME AND MOST PEOPLE WOULDN’T KNOW WHAT IT WAS. BUT, I DO! I KNOW ITS A STEROID AND I KNOW THAT WHEN I TAKE STEROIDS, IT CAUSES MY JOINTS TO BECOME PARALYZED AND AFTER WARDS, I HAVE LASTING AFFECTS. BUT DID HE TELL ME THEY WERE STEROIDS? DID HE LOOK AT MY CHART TO SEE IF I WAS ALLERGIC OR HAD BAD REACTIONS? NO AND NO!
i called the office bc i still cant freakin breathe, i cant get up the damn stairs! and i had pneumonia like 3 – 4 months ago. well cruela answered the phone and of course said «you cant come in until next week» which she says every damn time, even if you’re on your death bed. SO I CALLED THE NEXT DAY AND TALKED TO AMANDA AND GOT IN…
MY MAIN COMPLAINT THIS VISIT WAS THAT I COULD NOT BREATHE WALKING UP THE STAIRS, HAD ALOT OF PHLEGM STILL (3 MONTHS AFTER MY PNEUMONIA WENT AWAY) AND WAS HAVING MIGRAINES FOR 4 DAYS. WELL. AT THE AGE OF 4, I COULD HAVE DIAGNOSED THIS (AND MY MOM TOLD ME I USED TO COME IN AND SAY «MOMMY I HAVE A SINUS INFECTION») WELL… HE LISTENED TO MY LUNGS WHICH WERE CLEAR, HE DID A SPIROMETRY TEST WHICH WAS LESS THAN AVERAGE AND HE HAD ME WALK DOWN THE HALL AND CHECKED MY OXYGEN SATURATION. WELL, WITH A SINUS INFECTION, ALL 3 OF THESE OF THESE WOULD BE NORMAL EXCEPT IN SOME CASES THE SPIROMETRY. WELL, HE LEFT THE ROOM FOR A WHILE, CAME BACK AND SAID THAT HE FELT I SERIOUSLY NEEDED TO SEEK THE HELP OF A PSYCHIATRIST. I DID NOT TAKE OFFENSE TO THIS, I FOUND IT QUITE HUMOROUS ACTUALLY. I DO NOT KNOW WHO HE THINKS HE IS…
IN ANY CASE, I WENT TO THE ALLERGY/​IMMUNOLOGY DR THE NEXT DAY FOR SOMETHING COMPLETELY DIFFERENT AND DID NOT MENTION MY BREATHING OR MIGRAINE SINCE THEY WERE COMPLETELY «IN MY HEAD!» WELL, DR LIN RECOGNIZED THAT I HAD A SEVERE SINUS INFECTION, PUT ME ON AUGMENTIN FOR 21 DAYS AND MUCINEX AND GUESS WHAT? I FELT MUCH BETTER WITHIN A FEW DAYS.
DR MCMILLIAN IS A COMPLETE IDIOT. I WOULD NEVER RECOMMEND HIM TO MY WORST ENEMY. I JUST CHANGED DR’S TO DR NASSER ON CARNELIAN, HE’S AWESOME! BUT I’M NOT GONNA TALK ABOUT HIM BECAUSE THEN EVERY ONES GONNA SWITCH TO HIM! :D