Pinnacle Medical Group

They just remodeled– looks great! my kids and I love the doctor. The facility is clean and very close to home. In and out of the office quickly and great customer service. 10 stars.

I have mixed feelings about this place. The only reason I’ve stayed with them 3 years is because Dr. Adan, the pediatrician, is AMAZING! I would give her a million stars, if I could, but the review is about Pinnacle Medical Group in general.
If you’re looking for a doctor who will listen and thoroughly investigate every concern, Dr. Adan is the doctor for you. She’s up to date on all current pediatric guidelines and if your child needs it, she can refer you to wonderful specialists. If your child needs to be seen same day, she will find a way to squeeze you in. I can seriously go on and on about how wonderful she is but I’ll stop here because I’m sure you get he point.
I’ve had good experiences with the staff, for the most part, and everyone is always very friendly. I do miss Sarah, Dr. Adan’s previous referral nurse, because she knew every insurance inside and out. She was such a great asset to the company, but she left, and now they have a referral nurse who, when I asked about an insurance related issue, literally said, «I don’t know. I really don’t know much about insurances.» That’s her job! How could she not know.
I always see new faces. It’s a bit of a red flag when a company cannot keep employs for very long.
The biggest issue I have is the wait times!!! Even with an appointment, plan on being there for 2 hours minimum! Today, we had appointments for both boys, one at 1:30 and the other at 2:00. We got there half an hour early because we were in the area and I was hopeful that we would get seen a little sooner. I WAS SO WRONG! We didn’t get called back until 2:00, and the doctor didn’t come in until 3:00. The doctor spent plenty of time with us, probably 45 minutes which is what our allotted appointment time covered because they allot about half an hour per physical. After shots, it 4 PM when we left. This is completely unacceptable! What’s the point of having an appointment if you aren’t even seen according to the appointment time?! I think they’re just overbooking the doctor. They need to keep in mind that toddlers lose their minds being stuck in a room that long.
Sadly, I think I’m going to start looking for another doctors office. It breaks my heart because Dr. Adan is so great with our boys, but it may be time.

I regret making this my child’s primary office. The dr is awesome, once you see her, but the staff is rude and seems to be just sitting around chit chatting about Starbucks and subway and co-​workers etc. there is no professionalism and the waiting room items seem like they have not been wiped down since they were purchased. My son sneezed all over stuff and I bet if I ever came back here, which I won’t, I’d see his snot stains on stuff. (They are out of napkins or I’d clean it myself)
Seriously save yourself the trouble now, and an infection. I waited 1.5 hours past my spot time and it was the longest wait of my life in this dirty room. Oh and I’m still waiting

…wish I could give zero stars for the company. Other than that Dr. Adan is amazing! I would give her 82 727 282 many stars if I could. Visit her on Angie’s list. She is the top pediatrician in California with a sorry ass company unfortunately.

My stars go to my son and daughters doctor she is amazing and her nurse Sarah is the sweetest person she will do whatever it takes to help you. The medical group on the other hand needs a lot of help on their customer service skills especially the appointment line people.

If I could give negative stars I would! Here goes…
The entire staff is either still in school or freshly received their certificates and it shows! You are lucky to get an appointment within two weeks, even if it is a follow up from an emergency room visit or you are sick. Make sure you know exactly what you need and reiterate it to them. I am in desperate need to see a particular specialist for a disease which has come out of remission, one that makes me tired ALL of the time and makes it painful for me to eat. Took two weeks for an appointment because I went into urgent care (otherwise it would have been longer). Over another week to get my referrals and when I look at the paper it’s to the wrong doctor! I specifically said whom I need to see more than a few times. This new doctor does not have any of my medical records and has no available appointments for a month and a half! Every time I call the office and ask to speak to the nurse she is «on the other line». I left a message regarding this earlier today and never received a call back. When I called last week to check on my referrals I was put on hold. After being on hold for 35 minutes I decided to drive over there (while still holding). A couple minutes before pulling up my called was just disconnected (after 46 minutes of holding). When I walked in I asked if the nurse was still on the phone and sure enough she wasn’t. So I wanted to know why I was on hold for 46 minutes then and everyone just kinda looked the other way. When I went into the office to check on my referrals this morning I was told the nurse was in a room with a patient and would be out to see me in a few. After 15 minutes I asked if she was still in a room with a patient (I knew she wasn’t because they never spend more than 5 minutes there) and sure enough she wasn’t. So if I hadn’t spoken up again I could have sat there another half an hour. This place is a hot mess!!! I’m not even going to get into previous headaches with paperwork and procedures from last year.
On to the doctor… I like Dr. Lee, she is very nice and the only reason I have tolerated this garbage so long but after this I am moving on for my health. However, she tries to get in n out as fast as she can so if you’re wanting her to provide you with options (birth control for example) it’s not gonna happen. Do your research and know what you want or have detailed questions on the ready!
On to the waiting room… They provide health magazines to read but none of them are in ENGLISH, ’nuff said!

Stars are for my Dr ;-) I dont like my medical group, but I love my Dr. She is worth staying for now;-)
But to be honest, I still prefer male Dr’s for pap’s. Woman take to long down there-​) men just go in & out;-)
Plus its a 24 hr urgent care center now:-) yippie for me!